Subaru of Jacksonville - Service Center

Kevin Hickle is a HERO to me! ! He talked me through FaceTime on how to change a fuse so I could have continued access to my phone, radio and map/navigation system while traveling. ! He talked me through FaceTime on how to change a fuse so I could have continued access to my phone, radio and map/navigation system while traveling. He asked me to pull over to be safe while he assisted me! Thank you Kevin Hickle! I was able to stay in touch with my 89 year old mom while traveling as well as following navigation system. . More

Took my car in for an issue with my battery charging and a general servicing . Mini Juarez-Melendez & Michael Berry were both fantastic/helpful. Great service. a general servicing . Mini Juarez-Melendez & Michael Berry were both fantastic/helpful. Great service. More

Mike is always so helpful when my wife and I need our car serviced. Because of him we will only come to Subaru of Jax for our car needs! serviced. Because of him we will only come to Subaru of Jax for our car needs! More

Always a class act at Subaru of Jacksonville. Mike Needham is a beast! Great to work with! His last name shouldn't be "Need-ham", it should be "Need-not-worry", because his guys will take ca Mike Needham is a beast! Great to work with! His last name shouldn't be "Need-ham", it should be "Need-not-worry", because his guys will take care of you. My tech brought me out to the car to review everything being done and were completed promptly and cleanly. Great experience! More

Subaru of Jax has always been great to us from the owners to sales to service. Top notch family oriented business. to sales to service. Top notch family oriented business. More

Mike was a great help to me when I brought my car in for service. He made sure my issue was resolved in a timely manner and was extremely professional. service. He made sure my issue was resolved in a timely manner and was extremely professional. More

Love Subaru of Jacksonville, great service! Fast, Friendly and knowledgeable. Mini my service rep was incredible. Thoroughly explained everything, she was absolutely fantastic! Fast, Friendly and knowledgeable. Mini my service rep was incredible. Thoroughly explained everything, she was absolutely fantastic! More

Was disappointed with my visit. The oil change and tire rotation were fine but I wasn't able to have a technician take a quick look at , my shifter sometimes sticking a bit, for the The oil change and tire rotation were fine but I wasn't able to have a technician take a quick look at , my shifter sometimes sticking a bit, for their opinion. I have never had this happen before! It wouldn't have taken but a few minutes just to check but was told no, you have to call for a special appointment? I wasn't asking to tear the car apart. Also, no one told me there was a system software update on the car! I found out overhearing another customer in the waiting room who was having it done. I would think a Subaru dealer would tell customers. More

We bought my wife's Subaru at this dealership and it included a service agreement (oil changes). My wife likes the dealership. After her service contract expired the routine maintenance became my resp included a service agreement (oil changes). My wife likes the dealership. After her service contract expired the routine maintenance became my responsibility. My first task was a routine oil change today, whereupon I discovered that the previous dealer tech had over-tightened everything. I had to use a Vise Grip chain wrench to remove the oil filter and a 2-foot long 3/8" breaker bar with a 6-point socket to remove the oil drain plug. I couldn't remove the yellow plastic oil filler cap by hand. I had to use a plumber's wrench on that. How do you over torque a plastic oil filler plug that has no flats?! I have to assume the tech used some type of wrench or a bar between the two projections. The filter and the filler cap are supposed to be hand tightened and the drain plug torqued to 30 pounds max. They need to train their technicians better. More

I have used this location for 9 years and always have good results. Very pleasant people and quick service. good results. Very pleasant people and quick service. More