Subaru of Jacksonville - Service Center

Fast, efficient and friendly service from the service department. I love the Express service and how quickly the work gets done. Completely satisfied with this dealership. department. I love the Express service and how quickly the work gets done. Completely satisfied with this dealership. More

The check-in process was stress-free as well as getting a car loaner. I received a call on some additional service and I said yes to please proceed. I then received a text saying my car was ready. I arrived car loaner. I received a call on some additional service and I said yes to please proceed. I then received a text saying my car was ready. I arrived and the check-out process was good as well. More

Thank you to Josh and his team at Subaru of Jacksonville for your kind, caring demeanor and outstanding professionalism. We were on I95 just South of Jacksonville, headed home to NY. The truck in front of for your kind, caring demeanor and outstanding professionalism. We were on I95 just South of Jacksonville, headed home to NY. The truck in front of us dropped a shelving unit straight across the entire lane. There was a ravine to our left and a motorcycle rally to our right. Our Outback went right over the furniture with nothing but a little damage to the bumper. The service department had us checked out and safely back on the road in a jiffy! More

I has a dead battery for the 2nd time on my Outback.I I has a dead battery for the 2nd time on my Outback. I am happy to say that I received a new battery since the battery was still covered under the I has a dead battery for the 2nd time on my Outback. I am happy to say that I received a new battery since the battery was still covered under the battery warranty. Thank you again Craig Landry for going above and beyond to insure that my experience at Subaru of Jacksonville was a very positive situation. I very much appreciate your taking the time to care about this old man -it is greatly appreciated. More

Always helpful friendly. Great customer service. Make good recommendations regarding vehicle maintenance and repair. Looking forward to future service and vehicle purchases. Everyone should at least go t good recommendations regarding vehicle maintenance and repair. Looking forward to future service and vehicle purchases. Everyone should at least go to Subaru of Jacksonville when car shopping More

Excellent Service. Mike Needham was very clear and explained things well. Friendly atmosphere. He followed up as promised and reported my roof rail molding to Subaru. explained things well. Friendly atmosphere. He followed up as promised and reported my roof rail molding to Subaru. More

Mike Needham is the best service advisor I’ve had the pleasure of doing business with. He took care of all my needs and explained the repairs in detail. Saved me a little money too. Thanks to SOJAX! pleasure of doing business with. He took care of all my needs and explained the repairs in detail. Saved me a little money too. Thanks to SOJAX! More

I was at Subaru because I had a dead battery - the 2nd one in 3 years. The first time I was in and out with a brand new battery because the car was still under factory warranty. When I had a dead bat one in 3 years. The first time I was in and out with a brand new battery because the car was still under factory warranty. When I had a dead battery for the 2ND time, I was very upset because a battery should last longer than 18 months. The car was no longer under warranty, however; the battery came with a 30 month warranty. When I arrived at the dealership with the dead battery, I was initially told I would receive a new battery - which is what I wanted. Imagine my dismay when after waiting over 2 hours, I walked outside and see your tech trying to CHARGE THE OLD BATTERY. After several conversations and more time, I was told I would get a new battery. When I arrived home, I looked under the hood and it looks like the old battery was only recharged....doesn't look like a new battery, and I received no paperwork indicating it was a new battery. If this battery dies after 18 months, I will NOT buy another Subaru from this dealership. I have purchased 2 Outback models since 2010 from your dealership. The one I am now driving might well be the last purchase More

I went in for my 60000 checkup. Mike Needham was my contact. They gave me a loaner and called me about rear brakes. Then called when completed. Mr. Needham was very courteous and professional. I really contact. They gave me a loaner and called me about rear brakes. Then called when completed. Mr. Needham was very courteous and professional. I really love that dealership. Service has always treated me very well. I feel comfortable antrust them. Oh and my dog and I love the Subaru! More

Mike and the people who worked on my car did a great job and were super straightforward and friendly. The service here was excellent and I will go back anytime I need a fix up! They told me it would take a and were super straightforward and friendly. The service here was excellent and I will go back anytime I need a fix up! They told me it would take a couple hours for my windshield and the time it would be done and gave me a call at that time! More