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Subaru of Jacksonville - Service Center

Jacksonville, FL

4.9
2,061 Reviews

2,061 Reviews of Subaru of Jacksonville - Service Center

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July 23, 2023

Kevin Hickle is a HERO to me! ! He talked me through FaceTime on how to change a fuse so I could have continued access to my phone, radio and map/navigation system while traveling. More

by Kathy.Kim.harper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hickle
Jul 25, 2023 -

Subaru of Jacksonville responded

We are loving this review! Thank you for letting us (and the world) know how Kevin went the extra mile to help you! Thanks for being part of our SOJAX family!

July 23, 2023

Took my car in for an issue with my battery charging and a general servicing . Mini Juarez-Melendez & Michael Berry were both fantastic/helpful. Great service. More

by Andrew
Recommend Dealer
Yes
Employees Worked With
Mini Juarez-Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Berry
Jul 25, 2023 -

Subaru of Jacksonville responded

Thank you for the 5-stars and kind words, Andrew! We appreciate you being part of our SOJAX family.

July 21, 2023

Mike is always so helpful when my wife and I need our car serviced. Because of him we will only come to Subaru of Jax for our car needs! More

by nrnelson17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2023 -

Subaru of Jacksonville responded

We are so happy to read that you are well-taken care of when you visit us! Mike does a great job :) Thank you for being part of our SOJAX family!

July 20, 2023

Always a class act at Subaru of Jacksonville. Mike Needham is a beast! Great to work with! His last name shouldn't be "Need-ham", it should be "Need-not-worry", because his guys will take ca More

by BTR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastian Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Subaru of Jacksonville responded

LOL! What a great review! Thank you so much for the kind words about Mike Needham (aka - Mike Need-not-worry)! We are happy you enjoy your experience with us. And, thanks for being part of our SOJAX family!

July 19, 2023

Subaru of Jax has always been great to us from the owners to sales to service. Top notch family oriented business. More

by grahamlazarus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2023 -

Subaru of Jacksonville responded

Thank you, Graham! We think you're awesome, too! We love having you as part of our SOJAX family!

July 13, 2023

Mike was a great help to me when I brought my car in for service. He made sure my issue was resolved in a timely manner and was extremely professional. More

by PrincessAE904
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael McClennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad North
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2023 -

Subaru of Jacksonville responded

We are so happy you had such a great experience with Mike! Thank you for being part of our SOJAX family. We look forward to seeing you again!

July 13, 2023

Love Subaru of Jacksonville, great service! Fast, Friendly and knowledgeable. Mini my service rep was incredible. Thoroughly explained everything, she was absolutely fantastic! More

by hvcamara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mini Juarez-Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2023 -

Subaru of Jacksonville responded

Thanks for the great review! We love having you as part of our SOJAX family!

July 13, 2023

Was disappointed with my visit. The oil change and tire rotation were fine but I wasn't able to have a technician take a quick look at , my shifter sometimes sticking a bit, for the More

by BA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2023 -

Subaru of Jacksonville responded

BA, We are sorry you were disappointed with your recent visit. You should not have been told to call for a special appointment. While the gear shifter linkage would require to move the car to the main shop and needed some time to check, we should have offered to schedule an appointment for you. Carlos, our Fixed Ops Director, would love to speak with you, hear more about your visit, and help get you scheduled. You can call him at 904-416-1920 or email him at carlos@sojax.com. We look forward to speaking with you. Thank you for being part of our SOJAX family.

July 12, 2023

We bought my wife's Subaru at this dealership and it included a service agreement (oil changes). My wife likes the dealership. After her service contract expired the routine maintenance became my resp More

by Jim46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2023 -

Subaru of Jacksonville responded

Hi Jim, we are sorry you're frustrated with us. We appreciate your feedback and always use it to grow. Carlos, our Fixed Ops Director, would be happy to speak with you. You can reach him at 904-416-1920.

July 11, 2023

I have used this location for 9 years and always have good results. Very pleasant people and quick service. More

by ackley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mini Juarez-Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2023 -

Subaru of Jacksonville responded

9 years is a long time, and we are grateful for all of them. Thank you for being part of our SOJAX family and we look forward to seeing you again!

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