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Subaru of Jacksonville - Service Center

Jacksonville, FL

4.9
2,060 Reviews

2,060 Reviews of Subaru of Jacksonville - Service Center

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October 05, 2023

Mike the service adviser was great to deal with! He was very responsive to any questions. More

by rad214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2023 -

Subaru of Jacksonville responded

Thank you for the great feedback about Mike and thank you for being part of our SOJAX family!

October 02, 2023

Love this dealership, clean neat and professional. When it by my vehicle from anybody else.Ray Powdrell is the best to work with to buy a car More

by Susanwatson60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael McClennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Powdrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Berry
Oct 03, 2023 -

Subaru of Jacksonville responded

Thank you so much for the kind words and 5-stars. We are so happy you have such a great experience with our team. Thanks for being part of our SOJAX family!

October 02, 2023

Always a pleasure having my Forester serviced at this dealership. Friendly, knowledgeable and efficient every single time!! More

by k.kelemen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Subaru of Jacksonville responded

Thank you for trusting us with your Subie! We love having you as part of our SOJAX family!

September 30, 2023

Always friendly and helpful with my service trips. Mike is always great at keeping me informed on my cars updates throughout any service trips so far. He’s always friendly and thorough making sure we More

by amybob76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Subaru of Jacksonville responded

Mike is awesome! Thank you for leaving a great review and for being part of our SOJAX family!

September 29, 2023

I brought my Outback in for routine maintenance and they completed it quickly, explained everything that was done, advised me of upcoming needs and had me out the door. Everyone from the person checking me More

by bluebob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael McClennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Subaru of Jacksonville responded

We're so glad you had a great experience with our service team! Thank you for being such a great member of our SOJAX family!

September 25, 2023

I’ve always felt I’ve been treated very well by Mike and everyone else at the dealership. More

by Adam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tommy Vergara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2023 -

Subaru of Jacksonville responded

Thank you for the five stars and for trusting us with your Subaru. We love having you as part of our SOJAX family!

September 23, 2023

Fast, high quality and professional service from Mr. Needham. He diagnosed the problem and was able to return the vehicle as promised. Thanks Mike More

by davyslocker2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Subaru of Jacksonville responded

Thanks for the kind words about Mike. We appreciate you being part of our SOJAX family!

September 12, 2023

Dave went above and beyond normal customer service to correct a problem we had with an accessory More

by adarribas
Recommend Dealer
Yes
Employees Worked With
Dave Bailey
Sep 13, 2023 -

Subaru of Jacksonville responded

Sorry about the original problem, but we are so glad Dave was able to make it right. Thank you for being part of our SOJAX family!

Sep 13, 2023 -

adarribas responded

Dave Bailey is a true professional and asset to SOJAX. We enjoy working with Dave and know his follow up will be outstanding

July 25, 2023

I came in for a 36k service. No appointment was necessary and I was in and out in under an hour. Mike Needham made everything effortless for me. My only complaint is that, SOJ More

by seanmcgough340
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2023 -

Subaru of Jacksonville responded

We're so glad you had a (quick) and great experience with our team! We are excited to move into our new facility in Spring of 2024 where there will be more space, should you ever need to wait. Thank you for being part of our SOJAX family.

July 23, 2023

Kevin Hickle is a HERO to me! ! He talked me through FaceTime on how to change a fuse so I could have continued access to my phone, radio and map/navigation system while traveling. More

by Kathy.Kim.harper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hickle
Jul 25, 2023 -

Subaru of Jacksonville responded

We are loving this review! Thank you for letting us (and the world) know how Kevin went the extra mile to help you! Thanks for being part of our SOJAX family!

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