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Subaru of Jacksonville - Service Center

Jacksonville, FL

4.9
2,060 Reviews

2,060 Reviews of Subaru of Jacksonville - Service Center

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March 09, 2024

Mike Needham at Subaru regency went above and beyond what I could have ever expected. I can't stress enough how confident he made me as a customer moving forward here. More

by cmbrauch00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Subaru of Jacksonville responded

Thanks so much for the great review and kind words. We love having you as part of our SOJAX family and look forward to seeing you again!

March 09, 2024

I recommend this dealership enough, both for sales and service. The service staff starting with their service manager Mike Needham, is always professional, accommodating, and friendly. When Mike is not More

by Darren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Kane Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael McClennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad North
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mini Juarez-Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vanessa Chavez, James Zawacki
Mar 11, 2024 -

Subaru of Jacksonville responded

Wow, Darren! Thank you so much for the really great review and kind words about our team. We are so happy you've enjoyed your experience with us and we look forward to seeing you again! Thanks for being part of our SOJAX family!

March 07, 2024

The service Advisors at Subaru of Jacksonville are always knowledgable, kind, and professional. I know my vehicle is in great hands! More

by Jpedicelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2024 -

Subaru of Jacksonville responded

We're so glad you enjoy your service experience with us and thank you for trusting us with your Subaru! We love having you as part of our SOJAX family and we look forward to seeing you again.

February 21, 2024

Always receive quality service at the dealership, friendly staff, have been pleased with my Subaru Outback. More

by jppgator78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mini Juarez-Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2024 -

Subaru of Jacksonville responded

Thanks for the review and feedback! We are glad you're enjoying your Outback. Thank you for being part of our SOJAX family!

February 17, 2024

I want to give a big thank you to James in service for his amazing customer service !! I only came in for an oil change but I ended up getting my 60k miles routine maintenance, new tries and of course the More

by TampaItalian75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Zawacki
Feb 19, 2024 -

Subaru of Jacksonville responded

Thank you for giving James the opportunity to help you feel comfortable and answer your questions. We are so happy to have you as part of our SOJAX family and we can't wait to see you again!

February 16, 2024

All went very good was out of there in about 45 minutes thanks for the great service More

by sburt319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Subaru of Jacksonville responded

Thank you for the great review and for being part of our SOJAX family! We look forward to seeing you again!

February 15, 2024

The service center is top-notch. They work on your vehicle expertly and efficiently and communicate well with you throughout the entire process. More

by amandaroseparty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2024 -

Subaru of Jacksonville responded

We are so happy you've enjoyed your experience with our service team. Thanks for being part of our SOJAX family!

February 07, 2024

I recently needed a minor repair. Mike Needham was my service advisor. Mike was fantastic. He took good care of me and my Subie. This is a wonderful dealership. I have purchased More

by Wise Guys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Subaru of Jacksonville responded

Wow - 7 cars?! Thank you so much for trusting us to help you with your (MANY) Subaru purchases and servicing them. We truly value you so much. Thank you for being such a big member of our SOJAX family!

January 19, 2024

The service representative really took care of my vehicle and my unexpected service plan issue. I wish I had been reminded to unlock my glovebox, if locked, so that my cabin air filter could be checked and c More

by wolftrek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mini Juarez-Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Subaru of Jacksonville responded

Thank you for the great review and the feedback! We appreciate you being part of our SOJAX family.

January 14, 2024

Took time to listen, kept us informed and good explanation of problem and the solution. More

by jcleimer45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mini Juarez-Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2024 -

Subaru of Jacksonville responded

Thanks for the great review and kind words! We appreciate you being part of our SOJAX family!