Subaru of Jacksonville - Service Center

Jerry Johnson is the Best!!! I went to the dealership to fix my 2007, 159,000 mile Subaru and instead, drove out in a 2017 Forester. I have bought and leased many cars in the p I went to the dealership to fix my 2007, 159,000 mile Subaru and instead, drove out in a 2017 Forester. I have bought and leased many cars in the past and I've never met a nicer salesman than Jerry Johnson or made an easier deal .He was extremely knowledgeable and patient. Anita Clarkson had the paperwork ready so quickly and efficiently it was like going to the grocery!. I wish you the best in 2017'- sell lots of Subarus!! Thank You Jody Oliveros More

Replacement floor mat After taking my Subaru to the car wash, I discovered that one to the rear floor mats was missing, I went to the parts department to purchase a repla After taking my Subaru to the car wash, I discovered that one to the rear floor mats was missing, I went to the parts department to purchase a replacement mat. The parts department manager, Shawn stated that he might have a mat on hand. After checking, he found a mat for my car. I greatly appreciate Shawn efforts. More

Problem with your Subaru, they will solve the problem. You know, one never knows a company, until there's a problem. They listen, investigate, and fix the problem. I have full faith in this dealership. You know, one never knows a company, until there's a problem. They listen, investigate, and fix the problem. I have full faith in this dealership. As, Phil Porter said to me, he wants me happy with my Subaru regardless of what needs to be done. And, the staff goes out of their way to be kind and caring to us...I'm grateful to have someway ended up buying my Subaru at this dealership. More

Subaru #4 We went in for a service recall on our 2009 Subaru Outback, While we waited we test drove a new 2015; we were immediately sold. We traded our other ca We went in for a service recall on our 2009 Subaru Outback, While we waited we test drove a new 2015; we were immediately sold. We traded our other car in.....now we have two Outbacks in the driveway.....We couldn't have asked for a better sales team, Ryan Munro was knowledgeable, friendly and went above and beyond to explain the Outback's features.. We are completely satisfied with our new purchase. Thanks, Subaru of Jacksonville. More

Outstanding Service Frank Woods helped my husband and me make the decision on whether to repair my 8-year-old Subaru Forester or trade it in for a gently-used 2011 Forest Frank Woods helped my husband and me make the decision on whether to repair my 8-year-old Subaru Forester or trade it in for a gently-used 2011 Forester. He went out of his way to explain the improvements of the newer version and helped us program our cell phone with the Bluetooth. More

Excellent experience; Courteous and Professional Out of state, late in the day, Mystery CEL. Pulled up to dealer and minutes later, the code was pulled, problem diagnosed, and even got a software upd Out of state, late in the day, Mystery CEL. Pulled up to dealer and minutes later, the code was pulled, problem diagnosed, and even got a software update to reduce nuisance CEL. Kevin McCarthy was courteous, professional, and decisive. Our 2012 Legacy was healthy and back on the road in 24 minutes. Thanks, Kevin. More

I was told by my mechanic in St Augustine that my 2004 Impreza was in need of gaskets. I was devastated since the Subaru I owned prior to this one had over 350,000 miles on it which I gave to my daughter Impreza was in need of gaskets. I was devastated since the Subaru I owned prior to this one had over 350,000 miles on it which I gave to my daughter for her college commute. I contacted this dealership, spoke to Steve in the service department and explained what was happening and asked if there was a recall on the gaskets. He explained to me in terms that I could even understand, what had to be done, and how the dealership would provide me with a better grade gasket than my local mechanic would provide.The price was slightly higher, but I would receive a loaner car. After speaking with my husband, we decided to have the dealership repair my car rather than my local mechanic.My past experience with this dealership was a recall of the front lower control arms, which was a great experience. I had the gaskets done, drained transmission fluid & replacement, A/C overhaul and the brakes checked.I was told that it would take 3 days to a week for the repair. I was contacted two days later by Steve and was told that my car was ready. I was so happy since I love MY CAR and couldn't wait to have her back. There was a slight noise in the steering when I backed up which Steve looked at and repaired at no charge!!! A+Customer Service SOJAX More

They can do pretty much any service (including aftermarket parts installation) you need here and the service reps are helpful in every way they could be. Work is competently done. aftermarket parts installation) you need here and the service reps are helpful in every way they could be. Work is competently done. More