Subaru of Jacksonville - Service Center

Solved the problem It took a few trips but on this day Steve solved the issue that may have been misunderstood until then. I appreciate his explanation of why my dash li It took a few trips but on this day Steve solved the issue that may have been misunderstood until then. I appreciate his explanation of why my dash lights kept lighting up, and his ultimate solution. thanks. More

Great service Dept. Came in with the dash of our Outback lit up like a Christmas Tree. Found the problem to be wires chewed by Rats! They fixed the wires at a VERY reason Came in with the dash of our Outback lit up like a Christmas Tree. Found the problem to be wires chewed by Rats! They fixed the wires at a VERY reasonable cost and got us back on the road within two hours. More

Great Service Subaru of Jax and Joseph are always willing to service my Outback, usually without an appointment. That's the way I roll. They give me the best deal Subaru of Jax and Joseph are always willing to service my Outback, usually without an appointment. That's the way I roll. They give me the best deal possible and are very honest not trying to up sell me on services not needed. More

Great customer service/person I am very pleased and satisfied with the work soj did with my car. Steve wall went beyond and out his way to make sure that make car was taken care of I am very pleased and satisfied with the work soj did with my car. Steve wall went beyond and out his way to make sure that make car was taken care of properly and that i was satisfied when i left. I am thankful and blessed to have met a guy like him. I will definitely refer more people his way. What a great example of excellent customer!!! Ps Travis Dillard More

Going the Extra Mile! Just moved to JAX and took car in with slow tire leak Friday mid afternoon of Labor Day weekend. Didn't buy the car there and this was my first visit. Just moved to JAX and took car in with slow tire leak Friday mid afternoon of Labor Day weekend. Didn't buy the car there and this was my first visit. Not only did they put in extra effort to find and fix the leak but were also able to change the oil. Also a complimentary car wash! Extraordinary last minute service saved my weekend. More

Excellent, excellent, excellent Steven was a fantastic, relief when it comes to getting your vehicle serviced. Truly exceptional service and a truly exceptional team. THANKYOU SOJAX! Steven was a fantastic, relief when it comes to getting your vehicle serviced. Truly exceptional service and a truly exceptional team. THANKYOU SOJAX! THANK YOU SUBARU! More

Great experience with the Service Department We brought in a used Subaru we just purchased with ~250k miles on it. Needless to say, there was a long list of recommended repairs. Josh helped us so We brought in a used Subaru we just purchased with ~250k miles on it. Needless to say, there was a long list of recommended repairs. Josh helped us sort through what was absolutely necessary to keep the car on the road for another couple years and what was not worth doing on a car with so many miles. During the course of the repair, they damaged the radiator. Instead of telling us we needed a new radiator (which a less trustworthy shop might do), they told me and replaced it at no cost. Two days after dropping the car off with no appointment, I get a call from Josh and everything is finished under budget and ahead of schedule! Needless to say, we will be returning to Subaru of Jax and Josh for any future repairs. When it comes time to shop for another car, I'll look at Subaru's first because I trust the service department at Subaru of Jax so much. Thanks y'all! More

Hands Down, The Best Service From Start to Finish I own a Subaru Forester that I enjoy immensely. This is my very 1st Brand New Vehicle, and I take pride in ownership. I expect good customer service, I own a Subaru Forester that I enjoy immensely. This is my very 1st Brand New Vehicle, and I take pride in ownership. I expect good customer service, follow thru, recommendations, and being able to answer all my questions. My Service Advisor is named Kevin, and he has been on point from the 1st time we met. I asked about detailing, as I wanted my car to look it's best since there was really no professional detailing from inside and out since I purchased in 2014. I was introduced to Max who operates the detailing for dealers. WoW! This guy went over everything, how it would be done, how it would look, never rushed me, although I do know he was very busy. I almost did not recognize my car when I picked it up after being detailed. It looked like a Brand New 2018 Brand New from the lot. Kevin and Max showed both the best customer service anyone could ever want, I can see why Subaru of Jacksonville has been the #1 Subaru Dealership Choice Award in the State of Florida. Thank you guys for a job well done. Mr. Hannah More

Great dealership! We are now on our 4th Subaru Outback that we have bought from this dealership and we have always been happy with the cars and our dealings here. They We are now on our 4th Subaru Outback that we have bought from this dealership and we have always been happy with the cars and our dealings here. They are friendly and professional and of course the Subarus are great! More

Awesome Serivce Department Stopped in the Service Department to make an alignment appointment as my was pulling a little right. Steve greeted me, told him what I needed and he i Stopped in the Service Department to make an alignment appointment as my was pulling a little right. Steve greeted me, told him what I needed and he immediately asked me if I had time to wait as they may be able to do it right then. To my surprise he had a tech and the alignment machine available. He got me signed in and the alignment was completed within an hour. This is going above and beyond in my book... Sojax has the BEST Service Department (Service Writers and Techs)!!!! More