Subaru of Jacksonville - Service Center

Excellent Service at Subaru of Jacksonville Scheduling my service was easy; the staff was waiting for us when we drove in! Had a loaner car brought up quickly, and my car was serviced and washed Scheduling my service was easy; the staff was waiting for us when we drove in! Had a loaner car brought up quickly, and my car was serviced and washed when I returned. Steven Wall, my service advisor, called with updates on the service progress, and made the entire process easy. More

Service review Great, friendly service from Joesph Rodriguez and Steven Wall to resolve a puzzling recurring problem with some kind of pressure leak. Ended up being Great, friendly service from Joesph Rodriguez and Steven Wall to resolve a puzzling recurring problem with some kind of pressure leak. Ended up being something small, a cracked gasket on my gas cap, but they really went out of their way to make up for the trouble. I'm a new Subaru owner and so far I am extremely happy with the entire customer experience. More

Fast efficient service When I had a nail in my tire, I went to Subaru of Jacksonville (where we had purchased the vehicle) and they took me right away, removed the nail and When I had a nail in my tire, I went to Subaru of Jacksonville (where we had purchased the vehicle) and they took me right away, removed the nail and washed the car. Very efficient service that exceeded my expectations. More

Quickly got me back on the road We heading South for a vacation and was driving down I-295 in Jacksonville. I noticed some steam coming out from under the hood. I 'nursed' the car We heading South for a vacation and was driving down I-295 in Jacksonville. I noticed some steam coming out from under the hood. I 'nursed' the car to the nearest Subaru dealer and asked for some help. I anticipated we would be there all day.... They got me in within 20 minutes and had the evaluation to me 15 minutes later. Bad radiator and none in stock or in town. Nearest new radiator was in Miami. The service advisor, Joseph Rodriguez got it ordered for delivery the next day. I asked if I could get a 'loaner' and he gave us a BRAND NEW 2018 Subaru Legacy with only 120 miles on the odometer!!! That made us feel a lot better after the stressful morning. We got the call the next afternoon that our car was ready to be picked up. We were extremely happy with both Joe and this dealership. More

BRAVO Amazing. Very clean dealership; Meticulous sales people aren't pushy yet knowledgeable to answer every question in a polite, professional manner. I Amazing. Very clean dealership; Meticulous sales people aren't pushy yet knowledgeable to answer every question in a polite, professional manner. I felt comfortable there while waiting for my SUV to be serviced. Steven Wall (Service Department) gave me the confidence I needed to know that my SUV issues would be addressed in a timely manner. He is quite an asset to your company. Mr Wall is the reason I will be returning to Subaru (Regency) for all my service needs. I've never been to a dealership like this. Quite impressive!! More

Excellent Customer Service From sales to service, we have never had a bad experience at Subaru of Jacksonville. The car buying process was smooth and easy; the best we've experi From sales to service, we have never had a bad experience at Subaru of Jacksonville. The car buying process was smooth and easy; the best we've experienced. The service department in the months since has been very good to us. The routine maintenance is always completed in a timely manner. They've addressed every issue and concern we've had. And we always leave very satisfied and with a clean car! More

Very friendly and efficient associates My Subaru Outback 2015 Was electrically dead each morning . I was going to buy a battery at the auto parts store but decided to take it to Subaru o My Subaru Outback 2015 Was electrically dead each morning . I was going to buy a battery at the auto parts store but decided to take it to Subaru of Jax .in case it was something else. I called at 10:30 and got an appt for 2:00 pm that same day. I was met by Willy who checked my Suby in and was in great spirits and said it will be done in less than an hour. Then I went in the service desk and talked w/ Josh . Josh was very friendly and courteous gave me some tips about car care in salt climate as I'm from the Mtns of CO . He sent me to the comfortable customer lounge w/ snacks , beverages and coffee to wait. It was done as they promised in about 45 min. Roy was the mechanic that changed out my battery because it was leaking , he did a nice job.. Now here's the best part . My Subaru was over 36,000 miles by a few K, out of warranty of course. The cost of the 8 yr battery would be $139 but they said since the mileage was just a little over they did it for FREE . Was that cool or what? So since I come to FL for 6-8 months the next Subaru we are buying is from Subaru of Jacksonville , for sure. Hey why not!!! More

Regular Service Great service team! Always friendly and Helpful with advice when I stop in with questions and efficient at getting me back on the road when I bring my Great service team! Always friendly and Helpful with advice when I stop in with questions and efficient at getting me back on the road when I bring my car in for service. More

Awesome.. I have bought 7 cars here This is a wonderful dealership. We have been at this dealership since it opened! Great service, great staff awesome sales and all have such good a This is a wonderful dealership. We have been at this dealership since it opened! Great service, great staff awesome sales and all have such good attitudes! All are wonderful but Willie is the VERY BEST! We are blessed in Jacksonville to have them! More

Freindly and knowledgeable staff I brought my aging outback sport in for service expecting a giant bill after a local garage misdiagnosed the issue. Josh in the service department wo I brought my aging outback sport in for service expecting a giant bill after a local garage misdiagnosed the issue. Josh in the service department worked with the technicians who found the true issue and saved me a ton of money. I feel like the team was honest and helped me to the best of their ability. I would highly recommend Subaru of Jacksonville to any Subie owner. More