Subaru of Jacksonville - Service Center

Great Service Team Had my 2009 Outback dashboard replaced under warranty with help and guidance from Steven Wall. While they were in there, they replaced the AC filter w Had my 2009 Outback dashboard replaced under warranty with help and guidance from Steven Wall. While they were in there, they replaced the AC filter when they saw how bad it was, and now my car feels like a brand new ride. Thank you Steve and team for your excellent customer service, for taking care of the dashboard under warranty, and for taking care of a key filter replacement while you were at it - and asking me first! :) Much appreciated. And I love my new KleanKanteen Subaru insulated cup! You guys are the best. More

Joseph Rodriguez and Service helped us out of a tight spot We had our car serviced at the dealership in Hardeeville SC on September 22 before going to Florida for a family visit. On our way home from Florida, We had our car serviced at the dealership in Hardeeville SC on September 22 before going to Florida for a family visit. On our way home from Florida, on September 26, we noticed smoke coming from the car and the low engine oil light came on. We managed to get to a gas station in Woodbine, Ga and we saw oil pouring out from the bottom of the engine. We called road assistance and a tow to the dealership in Jacksonville. My husband had contacted the dealership while we were waiting for the tow to see if they could help us. He spoke to Joseph Rodriguez and Mr. Rodriguez said that they would help figure out the problem. We arrived to the subaru dealership about 20 minutes til they closed. The Service Crew and Mr. Rodriguez pushed the car into the bay and discovered that the drain plug for the oil pan was missing. They fixed the problem and we were able to get back on the road to get home to South Carolina. I wish I could express better how grateful my husband and I to Mr. Rodriguez and the service crew, they really went above and beyond to help us get home. Mr. Rodriguez was very kind and the Service Crew (I wish I had gotten all their names) was so helpful and kind to double check everything before they returned the car to us. Thank you Mr. Rodriguez! Thank you Subaru of Jacksonville Service Crew! We were blessed to find such caring people. With Many Thanks! Jennifer Becker More

Subaru service Great guy's. 100% trustworthy. Took my car in for a noise in the transmission. They inspected and found a loose bolt and repaired it for basically not Great guy's. 100% trustworthy. Took my car in for a noise in the transmission. They inspected and found a loose bolt and repaired it for basically nothing. More

Best Dealership I have purchased 3 vehicles from Subaru of Jacksonville, and I just can't say enough about this dealership. You won't find any high pressure sales--j I have purchased 3 vehicles from Subaru of Jacksonville, and I just can't say enough about this dealership. You won't find any high pressure sales--just friendly, professional people who are very knowledgeable about the vehicles and will take the time to explain all of the wonderful features. The service department is excellent! This team always looks out for my best interests and my safety; they'll never try to sell you service you don't need. Steven is just fantastic--he explains exactly what I need to keep my Outback running smoothly and efficiently. Folks, this is a dealership with integrity and real people who care. More

My Overall Experience My continued experience with Subaru of Jacksonville for over a decade whether I am servicing or purchasing a vehicle remains consistently unparalled My continued experience with Subaru of Jacksonville for over a decade whether I am servicing or purchasing a vehicle remains consistently unparalled in quality, customer service,, product knowledge, and genuine engagement in my welfare. The Staff collectively over the years demonstrates over and over how important it is to put the customer first and actively listen and care; very rare in today's economic climate and in this industry. I am very grateful for the quality of the professional relationship we have forged over the years built on credibility, integrity, and trust. More

Great Customer Service Environment! Quick service and a pleasant environment to do business. The service representatives are professional, polite and answer all my questions. Our fami Quick service and a pleasant environment to do business. The service representatives are professional, polite and answer all my questions. Our family has purchased or leased twelve Subarus. More

Saved from a hurricane Right before hurricane Irma was due to hit Jacksonville, my Outback broke down. I was stressed due to being deployed for the storm, so I called Steven Right before hurricane Irma was due to hit Jacksonville, my Outback broke down. I was stressed due to being deployed for the storm, so I called Steven Wall in service. I told Steven my problem and he sent a tow truck right over to pick it up. Steven got my car in and diagnosed before he himself had to leave for the storm. Once I got back from working in the storm and the power came back Steven helped me out with a courtesy car to use while my car was being worked on. I didn't miss any time at my job and he kept me up to date on everything that was wrong on my car. I am indebted to him for all his help and concern for keeping me and my family on the road. More

Great Service Dept. Our car, which is only 6 months old got a nail in the sidewall of one of the tires. We called Subaru of Jax and were advised that we had road side as Our car, which is only 6 months old got a nail in the sidewall of one of the tires. We called Subaru of Jax and were advised that we had road side assistance on her car. We took the car in yesterday and were told that because the car's mileage was low that we did not have to pay anything for the new tire. Service Dept. is second to none.... More

Great customer service Dealership and service center is very clean and well organized with complimentary coffee, water and snacks.Took care of me right away. Answered all my Dealership and service center is very clean and well organized with complimentary coffee, water and snacks.Took care of me right away. Answered all my questions, 6000 mile service work was excellent More

Great service, Joseph is great . I always feel welcome and they know me by name. I would recommend this dealership to my friends and family. . I always feel welcome and they know me by name. I would recommend this dealership to my friends and family. More