Subaru of Jacksonville - Service Center

Stellar Customer Service - as always! I pulled in just for a scheduled oil change-- only to have my battery literally die in the bay. Even tho I was the last appt of the day Danny stayed I pulled in just for a scheduled oil change-- only to have my battery literally die in the bay. Even tho I was the last appt of the day Danny stayed late to get me taken care of. Thanks, Danny! More

Awesome Service I really appreciated the prompt attention I received upon arriving for my oil change. Danny kept me updated with the progress of my vehicle and I was I really appreciated the prompt attention I received upon arriving for my oil change. Danny kept me updated with the progress of my vehicle and I was impressed with how quickly it went! That was very much appreciated as I had my 2-year old son in tow! More

excellence is the norm I moved from Pensacola, FL to Jacksonville in April. I've visited the dealership on several occasions- ranging from oil changes to possible battery is I moved from Pensacola, FL to Jacksonville in April. I've visited the dealership on several occasions- ranging from oil changes to possible battery issues, to most recently, new tires, an alignment and a wheel bearing replacement. No matter the task, big or small, the service department always received me warmly and professionally. I am active duty military, so my schedule is sometimes unpredictable, and they were very accommodating with appointment times as well as deadlines. I have to say that I am quite sad I have to leave them for a few years due to new orders, but I cannot wait until my Subaru Legacy is back in their hands. In the last appointment, my Subi came in with low tread on the tired, leaning slightly right, and with a lot of noise coming from the rear of the vehicle. The Subi left with new tires, an alignment, complimentary carwash, and with zero noise. I drove home with the stereo off just to enjoy how quiet my car was again. Never disappointed, and as I mentioned in the title- excellence is the norm at sojax. The service dept is always willing to educate the car owners about the intricacies of their vehicles, and always looking to improve the customer/dealership relationship. Thank you, sojax! More

Fantastic Service Friendly, courteous, lovely service from Danny! He replaced my tire for free when I should have been charged $30! He treated me like family. Thanks Friendly, courteous, lovely service from Danny! He replaced my tire for free when I should have been charged $30! He treated me like family. Thanks. More

Very easy to work with. Quick, efficient and knowledgeable. The experience here was so markedly better than a recent South Florida experience. I took a few minutes to let Danny hear about the difference. I wo The experience here was so markedly better than a recent South Florida experience. I took a few minutes to let Danny hear about the difference. I would drive from South Florida to Jacksonville in the future. He may be new, but he did a great job. Simply outstanding. More

EXCELLENT EXCELLENT EXCELLENT SERVICE I purchased my WRX from this dealership and have always have had it serviced here also. The staff here are the best I've dealt with compared to Lexus I purchased my WRX from this dealership and have always have had it serviced here also. The staff here are the best I've dealt with compared to Lexus, Honda and Toyota dealerships in Jacksonville. I highly recommend this place to all my friends and family as a Subaru Ambassador you cant go wrong with purchasing your car from this location. More

Best Ever I bought my first Subaru from SOJax in February 2015. I've visited the service department multiple times since then for routine service. I've never I bought my first Subaru from SOJax in February 2015. I've visited the service department multiple times since then for routine service. I've never experienced such good customer service anywhere! The sales process was smooth and efficient, but the service which lasts much longer than the shopping phase is exceptional. Honestly, I'd like to have a larger SUV which Subaru does not offer but I don't want to trade because I like this dealership so very much. Steven Wall and Daniel Kane, Jr. are two of the people who make SOJax the success it is. Thank you, Mr. Porter, for your dedication to customer service AND for all you do for the community and surrounding areas. More

The kind of service that I could only hope for.. When my headlights suddenly failed on a Friday morning, I called Suburu of Jacksonville hoping that they could fit me in and fix the problem quickly a When my headlights suddenly failed on a Friday morning, I called Suburu of Jacksonville hoping that they could fit me in and fix the problem quickly as the use of my car during the early morning and late at night 7 days a week is absolutely necessary. Despite a full schedule and the weekend looming, Josh Sereda and crew got my Outback fixed up before 12pm and even had the time to get an oil change and tire rotation in as well. My thanks to Josh and Billy Joe in the the Service Department at Suburu of Jacksonville. More

Great experience all around I purchased my 2016 Subaru Forester from Subaru of Jacksonville. Our experience with Bruce, the salesman, was wonderful. That was 2 years ago. We c I purchased my 2016 Subaru Forester from Subaru of Jacksonville. Our experience with Bruce, the salesman, was wonderful. That was 2 years ago. We continue to bring our car to Subaru of Jacksonville for servicing. They have always been respectful, efficient, and straightforward. I drive from Orange Park because I think they are the best! More

Excellent! Steven Wall has made my service at Subaru exceptional. When I was having a repeated issue with my car, he did everything he could to make sure my issu Steven Wall has made my service at Subaru exceptional. When I was having a repeated issue with my car, he did everything he could to make sure my issue was addressed and professionally handled. He goes above and beyond to fix any issue, ensuring prompt/convenient service. I specifically ask for him, and he's the reason I go back to Subaru of Jacksonville. More