Subaru of Jacksonville - Service Center

Amazing Service We were on a trip to St. Augustine and needed to get a routine service on our 2016 Subaru Outback. We arrived at Subaru of Jacksonville around 8:30 an We were on a trip to St. Augustine and needed to get a routine service on our 2016 Subaru Outback. We arrived at Subaru of Jacksonville around 8:30 and were greeted by Dan, one of the service advisors. This was the first time we’ve used this dealership and we were made to feel welcomed even before we stepped out of our car. The service area was clean and well kept and the customer waiting area was well planned with plenty of seating. It also had drinks and snacks available. Our car was serviced quickly and it even got a wash at no extra charge. Upon completion, Gabe reviewed the paperwork for our service and asked us if we had any questions. Fast, professional, and well worth the visit. We would not hesitate to return again in the future. Thanks again for continuing to make our Subaru ownership a great experience. Well done! More

Fantastic, Personal, Fast Customer Service I recently moved to the Jax area and needed to get my vehicle serviced, so I called the dealership without an appointment the day before I brought it I recently moved to the Jax area and needed to get my vehicle serviced, so I called the dealership without an appointment the day before I brought it in and they assured me I would be seen and taken care of. Sure enough, I showed up at 7:00am and they got me in and out for a full service in under an hour. They were also very helpful, courteous, and personal. I would highly recommend the service department at this dealership. More

Exceptional Service Being new to the Subaru family, I was accustomed to just showing up for service, not making an appointment, so that's what I did when my 30k maintenan Being new to the Subaru family, I was accustomed to just showing up for service, not making an appointment, so that's what I did when my 30k maintenance was due. Oops. My schedule is often unpredictable and I wasn't sure when I'd be able to get back, but turns out they were able to fit me in and got the job done in a reasonable amount of time. I love how they always check and make sure everything went well after a service visit. I've owned a lot of different makes of cars and trucks and Subaru is my favorite by far! The staff is always friendly and they have a nice waiting. More

Service Department Excellent service department. Fast and detailed. Josh was great to work with and was extremely helpful. I have always used SOJAX for all my service ne Excellent service department. Fast and detailed. Josh was great to work with and was extremely helpful. I have always used SOJAX for all my service needs. More

Great service department The service dept does a thorough job of diagnosing and offering the best solutions, keeping cost in mind. I drive 25 miles from Orange Park to servic The service dept does a thorough job of diagnosing and offering the best solutions, keeping cost in mind. I drive 25 miles from Orange Park to service my Forester at Jacksonville Subaru, even though there is a Subaru dealership less than 5 miles from my home. More

Not a thorough multi-point inspection All of the staff was polite and professional and I appreciated the courtesy car wash. I came in for routine oil change, tire rotation & multi-point in All of the staff was polite and professional and I appreciated the courtesy car wash. I came in for routine oil change, tire rotation & multi-point inspection. I noticed at checkout on my multi-point inspection form that the rear wiper was marked as good (rather, the green circle was marked, which I assume means “good”). I mentioned to them that the rear wiper was actually not even on there... I forgot to mention that a large branch fell on my car last week and broke the rear wiper arm off. I’d been planning to ask about it at this service and forgot. So clearly that item was checked off without actually being inspected. I just hope that the other more important items were checked more thoroughly. More

Service Appointment I had a walk-in service appointment. I received a multi-point inspection and synthetic oil change. The service was quick and reasonably priced. I also I had a walk-in service appointment. I received a multi-point inspection and synthetic oil change. The service was quick and reasonably priced. I also felt like the team did a good job and were friendly. More

Oil change Did a great job on getting my car in and out. Service was great and customer care was great as well. Will be back to this dealership. Did a great job on getting my car in and out. Service was great and customer care was great as well. Will be back to this dealership. More

Engine Reseal 2000 Forester L The SOJAX service team performed subject work earlier this year. I promised Kevin I’d write a review after a good test of their craftsmanship. I dr The SOJAX service team performed subject work earlier this year. I promised Kevin I’d write a review after a good test of their craftsmanship. I drove to Port Saint Lucie Florida for 3 months of part time work and during that period I drove the 300 miles back to Fernandina Beach Florida four times. Fine work, thank you for extending the life of my car, hats off! More

Crosstrek 2019 (Limited) 7/6/2019 (Black metallica) The usual excellent service from the service department. Kudos for service promptness and efficiency. Excellent performance from Dan/Gabe. I/we h The usual excellent service from the service department. Kudos for service promptness and efficiency. Excellent performance from Dan/Gabe. I/we have dealt with Jerry (sales) twice in the past when purchasing two new vehicles. He has never disappointed. More