Subaru of Jacksonville - Service Center

Excellent service My tire light was on. The last time it came on the problem was serious. This time it was that the pressure was low. The situation was quickly resolved My tire light was on. The last time it came on the problem was serious. This time it was that the pressure was low. The situation was quickly resolved and I was on my way. More

Great Customer Service My 12000 mile service was fantastic. I scheduled my appointment ahead of time and when I arrived, a little early, Dan my service technician got start My 12000 mile service was fantastic. I scheduled my appointment ahead of time and when I arrived, a little early, Dan my service technician got started right away. I expected to be there a little bit longer so am super pleased. Keep up the great service. More

6 Month service They deserve the rating of excellent because how the dealership treats it's customers. There;s never a long wait and I have never had a complaint abou They deserve the rating of excellent because how the dealership treats it's customers. There;s never a long wait and I have never had a complaint about anything. More

A nice gesture without substance I've had multiple issues across the handful of visits. Everything from missing personal belongings, to being charged for services not rendered. Re I've had multiple issues across the handful of visits. Everything from missing personal belongings, to being charged for services not rendered. Recently, they've offered to comp a recent oil change with a full car wash. A nice gesture. If only all of my personal belongings were returned to the vehicle, I would've truly appreciated it. After reporting this, I was advised to check the "trunk" of my SUV. It was pretty visibly gone. My confirmation fell on deaf ears. More

Great and generous service Fast convenient pull in for a recall repair. (Other dealers were scheduling this minor months in advance--these folks took me in immediately). Complim Fast convenient pull in for a recall repair. (Other dealers were scheduling this minor months in advance--these folks took me in immediately). Complimentary wash, wax and oil top off, all in 45 min. More

My service appointment was performed when scheduled and in a When I arrived for my appointment I was checked in quickly and my car was taken back to a service bay to have routine maintenance performed. The servi When I arrived for my appointment I was checked in quickly and my car was taken back to a service bay to have routine maintenance performed. The service was completed and I was out of the dealership within an hour. More

Regular service...👍🏼 👍🏼 👍🏼 This is our first Subaru. Went in one day for questions and amazed at service waiting room! Used it myself this past Monday. In/out of service cent This is our first Subaru. Went in one day for questions and amazed at service waiting room! Used it myself this past Monday. In/out of service center very quickly! More

Above and Beyond Service My wife and I came to the service department of Subaru of Jacksonville without an appointment. We purchased a roof rack luggage carrier for our 2019 S My wife and I came to the service department of Subaru of Jacksonville without an appointment. We purchased a roof rack luggage carrier for our 2019 Subaru Crosstrek. Our intentions were to bring the roof rack home and do the install ourselves. We met with the service manager (Mike) who said that he can install the roof rack for us while we wait. Mike walked us to a restaurant located next door and assured us that our vehicle would be ready when we return from lunch. When we returned to the dealership, our vehicle was ready as promised. The roof rack was professionally installed in short period of time. The knowledgeable staff in this dealership made us feel very comfortable throughout our visit. I recommend this dealership for servicing your vehicle. Subaru of Jacksonville gets a 5 star rating from my wife and I. Thanks to the service manager (Mike) and all the employees that made our visit superb. Maricel & Paul Zachensky More

required maintenance Always a good experience when Dan, Mike M., or Gabe are helping take care of us! There is always someone that greets you promptly, with a smile, and t Always a good experience when Dan, Mike M., or Gabe are helping take care of us! There is always someone that greets you promptly, with a smile, and they get you in and out quickly! More

had service done They did a excellent job Everyone is real friendly and they get the job done quickly and efficiently. the experience was very positive and not at all stressed. They did a grea Everyone is real friendly and they get the job done quickly and efficiently. the experience was very positive and not at all stressed. They did a great job of explaining what had been completed. More