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Subaru of Jacksonville - Service Center

Jacksonville, FL

4.9
2,073 Reviews

2,073 Reviews of Subaru of Jacksonville - Service Center

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November 21, 2019

Another good trip to Subaru Just had my 18,000 mile check-up on my 5th Subaru from Subaru of Jacksonville. The service department team has been great. Greeted with a big welcom More

by Deedles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael McClennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike B., Gabriel Mulkey
November 20, 2019

Always courteous and helpful I brought my Outback in for its 24,000 mile check-up. As they always do, the service staff greeted me courteously, was helpful in speeding me through More

by jimandbev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael McClennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike B., Gabriel Mulkey
November 20, 2019

Outstanding dealer and Service Department The best dealership I have ever dealt with. Courteous and fast. All the employees seem very happy, Gabe Mike M. And Mike B were great. More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael McClennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike B, Gabriel Mulkey
November 19, 2019

Routine maintenance Subaru of Jacksonville is my go-to maintenance facility even though it is over 25 miles from my home. The professional and friendly service makes it More

by jayne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael McClennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike B, Gabriel Mulkey
November 19, 2019

Fast Professional Service I came into the express service for an oil change and tire rotation and was greeted by Mike M. I asked about how long for the service and he estimate More

by kristiank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael McClennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike B, Gabriel Mulkey
November 19, 2019

SERVICE My experience with Subaru Of Jacksonville, Fl. has always been excellent. From the first time when I bought it from the owners son (at which time I di More

by dorisnallen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael McClennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MIKE B., Gabriel Mulkey
November 18, 2019

No job too small Even for the smallest service (tire repair), given excellent service (had a very slow leak that I could not find on my own) Thank you More

by andrewsmitchell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael McClennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike B, Gabriel Mulkey
November 18, 2019

Suburu personnel were polite and professional. We were in and out in 1 hour for our six month/6000 mile check-up; the seating area was comfortable. More

by jjherzich
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Kane Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel Mulkey
November 16, 2019

Great experience with the Service Department! I brought in my Forester for a routine servicing and had a great overall experience. I didn't make an appointment and had some time to kill in the mor More

by ebersolejake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel Mulkey
November 14, 2019

My first service visit (with grandkids with me) was not good ! After buying a BRAND NEW ASCENT, which has been nothing but problems. I took my vehicle in for its 1,000-mile service this past Friday (as mentioned More

by gramgram1962
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danny Kane Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Hernandez, Jennifer Becker
Nov 14, 2019 -

Subaru of Jacksonville responded

gramgram1962, Frankly, we are left with nothing to say, except that we are incredibly sorry, and embarrassed, for your experience with us and our team. Our management would love to speak with you to hear the entire story, and ensure that this never happens again. We have tried to trace back as to what your name is so that we can reach out, but we don't know how to narrow it down. So, please, either message us on here, email Kim Bourke at Kim@sojax.com so she can get the information to the right people, or call Mike Needham (Service Manager) or Daniel Kane (General Sales Manager) at 904-641-6455. This is something that is absolutely not OK here at Subaru of Jacksonville. Thank you, The Subaru of Jacksonville Management Team

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