Subaru of Jacksonville - Service Center

Was disappointed with my visit. The oil change and tire rotation were fine but I wasn't able to have a technician take a quick look at , my shifter sometimes sticking a bit, for the The oil change and tire rotation were fine but I wasn't able to have a technician take a quick look at , my shifter sometimes sticking a bit, for their opinion. I have never had this happen before! It wouldn't have taken but a few minutes just to check but was told no, you have to call for a special appointment? I wasn't asking to tear the car apart. Also, no one told me there was a system software update on the car! I found out overhearing another customer in the waiting room who was having it done. I would think a Subaru dealer would tell customers. More

Mike was a great help to me when I brought my car in for service. He made sure my issue was resolved in a timely manner and was extremely professional. service. He made sure my issue was resolved in a timely manner and was extremely professional. More

We bought my wife's Subaru at this dealership and it included a service agreement (oil changes). My wife likes the dealership. After her service contract expired the routine maintenance became my resp included a service agreement (oil changes). My wife likes the dealership. After her service contract expired the routine maintenance became my responsibility. My first task was a routine oil change today, whereupon I discovered that the previous dealer tech had over-tightened everything. I had to use a Vise Grip chain wrench to remove the oil filter and a 2-foot long 3/8" breaker bar with a 6-point socket to remove the oil drain plug. I couldn't remove the yellow plastic oil filler cap by hand. I had to use a plumber's wrench on that. How do you over torque a plastic oil filler plug that has no flats?! I have to assume the tech used some type of wrench or a bar between the two projections. The filter and the filler cap are supposed to be hand tightened and the drain plug torqued to 30 pounds max. They need to train their technicians better. More

I have used this location for 9 years and always have good results. Very pleasant people and quick service. good results. Very pleasant people and quick service. More

Everything was addressed to our complete satisfaction. Mini was awesome! Subaru is my forever car and SoJax is my forever dealership! Mini was awesome! Subaru is my forever car and SoJax is my forever dealership! More

I have purchased two vehicles from Jacksonville Subaru. There are many reasons why this dealership continues to be number one! The upmost reason being customer service. From the beginning to the end of There are many reasons why this dealership continues to be number one! The upmost reason being customer service. From the beginning to the end of either an automobile purchase, or an automobile repair, They truly want my business and it shows. Communication, for me, is most important. Everything involved with my visit there is explained clearly and courteously by everyone I’ve encountered at this dealership. My visit today was no different. Mike Needham took his time going over the issues with my Forrester, let me know what was going on, answered my questions and gave me advice about future care, and just plain made me feel like my business matters. Thank You Jacksonville Subaru! Lee Anne Volin Neptune Beach, FL More

Bought a new Subaru. Loved the experience. Had an older Subaru fixed. Loved the experience. Loved the experience. Had an older Subaru fixed. Loved the experience. More

Bought a new Subaru. Loved the experience. Had an older Subaru fixed. Loved the experience. Loved the experience. Had an older Subaru fixed. Loved the experience. More

My first visit… I have nothing negative to say. Was pleased with the work done and was valued as a customer:) Done in a timely manner and communication was great… 5 stars! Thank you:) Was pleased with the work done and was valued as a customer:) Done in a timely manner and communication was great… 5 stars! Thank you:) More

It’s run like a business should be run. .Attentive staff , no excuses , top of the line service .Attentive staff , no excuses , top of the line service More