Subaru of Jacksonville - Service Center

My 30 day check in the service dept was quick, took about 20 mins. Spoke with John Pitts, delivery specialists, about some quirks and questions I had. Both Mini in the service dept. and John answered every 20 mins. Spoke with John Pitts, delivery specialists, about some quirks and questions I had. Both Mini in the service dept. and John answered every question I had. The service from both was easy and friendly. Highly recommend this dealership and their staff. More

John was very helpful. He is a excellent salesman he is not pushy and is looking out for your best interest. Thank you. He is a excellent salesman he is not pushy and is looking out for your best interest. Thank you. More

When we brought in our 2021 Subaru Ascent due to burning smell in the engine, our service advisor, Mike Needham had it checked out. We found out it needed a very expensive repair. We had just gone out of ou smell in the engine, our service advisor, Mike Needham had it checked out. We found out it needed a very expensive repair. We had just gone out of our 100,000 mile warranty. Mike was so wonderful! He contacted Subaru and was able to have the repair charges covered. Mike kept us informed every step of the process and was also able to provide a loaner vehicle for the time the car was being repaired. We are so impressed with the level of service we were provided. This is our 3rd Subaru and really love the vehicles. Subaru of Jax’s commitment to great customer service is a testament to your entire team. A special Thank You to Mike! More

Friendly knowledgeable supportive relatable polite accommodating accessible accurate precise nonjudgmental nonpushy good listener respectful relaxed accommodating accessible accurate precise nonjudgmental nonpushy good listener respectful relaxed More

John Potts was extremely helpful with my questions about my cars features and the service team very accommodating. my cars features and the service team very accommodating. More

Sales experience was the best I've ever had at a dealership. The problem I have is with service. I'm told that the repair will take one and hour over the phone and when I get there I was told it wil dealership. The problem I have is with service. I'm told that the repair will take one and hour over the phone and when I get there I was told it will take many more hours. This isn't the first problem I've had with the service department. I had a warrentialbe malfunction and I stated "this is dangerous" and they agreed I asked for a loner and they said they wouldn't have one for two weeks. I was told to come back in two weeks. The service department is very nice but I can't believe how little they communicate and make promises that they can't fulfill. I won't be buying another Subaru. More

I am writing to express my sincere gratude to Pat Conrad in your service department. Some background, I was traveling from Va to Port St Lucie, Fl (1/31 - 2/1/25) when I stopped to refuel in Florence South in your service department. Some background, I was traveling from Va to Port St Lucie, Fl (1/31 - 2/1/25) when I stopped to refuel in Florence South Carolina my check engine light came on. I called your dealship and they informed me it would be ok to drive the remainder, as the light should reset itself. On Saturday at 6:50 am, I was waiting at your service door, the lights and all associated function on my Forester touring version were disable. Pat took me in and within 30 mins told me the problem and stepped up to turn a potential issue into a customer WOW experience. Not only was the issue covered, she also gave me a loaner car to get my wife, which I left in the hotel. I was able to get back on my trip within the estimated 3 hr repair time. I have read storiess (customers for life) about cadillac dealers going to great length to statisfy customers, but in my experience, Pat rasied the game even further. This is our first Subaru, but after this experience, it will not be out last.... Thank you PAT and Sabaru of Jax's.... More

Chris was very kind and helpful contributing to a great experience. I will definitely be recommending to anyone looking for a vehicle without the hassle. Thanks again! experience. I will definitely be recommending to anyone looking for a vehicle without the hassle. Thanks again! More

The no pressure sales and financing make for a positive experience. The new service department is awesome. experience. The new service department is awesome. More

One star because I can't give less. This place is horrible! Do not get service here, went in because my tire pressure light was on they charge a $223.00 diagnostic fee that is not app This place is horrible! Do not get service here, went in because my tire pressure light was on they charge a $223.00 diagnostic fee that is not applied to the service. This is flat out a rip off of the consumer they don't care about their customers just their bottom line. It is an inconvenience but Haninia Subaru of Orange park gives great customer service and does not charge this ridiculous fee that is pure profit for the company. I will never go to this place again and neither will anyone who respects my opinion. Ron Hartsfield More