Subaru of Jacksonville

Owner of new 2015 Suburu WRX Frank Wood was our salesman he made the experience much different then past vehicles purchases. I got a good deal on the car I wanted and I never had Frank Wood was our salesman he made the experience much different then past vehicles purchases. I got a good deal on the car I wanted and I never had that buyers remorse feeling the next morning. I honestly couldn't be more pleased with the car or the dealership. More

First Time Car Buyer I recently purchased my first car from Subaru of Jacksonville. The whole process from start to finish was an overall great experience. Kimberly and An I recently purchased my first car from Subaru of Jacksonville. The whole process from start to finish was an overall great experience. Kimberly and Anita really made me feel comfortable with making such a big decision in my life. I would HIGHYLY recommend working with the two of them! More

No-pressure, car-loving folks who also love what they do! Yesterday my family purchased our second Subaru from Subaru of Jacksonville. We had dropped in over the years to check out the cars and never had any Yesterday my family purchased our second Subaru from Subaru of Jacksonville. We had dropped in over the years to check out the cars and never had any pressure to buy or even talk! Once we were ready, we met Juan. He showed as much true enthusiasm for Subaru and made us feel at home. We bought our Outback. A year later, after a few emails and a few more visits (again with zero pressure), we bought our WRX! We never considered going anywhere... Honest, straight-forward, and easy, every time. I would also like to say that the service and finance folks are wonderful. Anita is very friendly and shares the passion for Subaru. Subaru of Jacksonville has the formula right: the great people doing the what they love. Good job. More

The best people! They were hands down the best people to deal with! No hassle, just great deals and the nicest people! I highly recommend them. Josh was a wonderful sa They were hands down the best people to deal with! No hassle, just great deals and the nicest people! I highly recommend them. Josh was a wonderful sales person. More

No pressure, great experience I've been to quite a few different dealers that I just couldn't stand because you cannot walk the lot and look around without being constantly bothere I've been to quite a few different dealers that I just couldn't stand because you cannot walk the lot and look around without being constantly bothered. When I arrived at the dealership I was greeted and asked if I needed any help, to which I told them that I was just looking - no problem, they just let me know where I can find them if I do need help. Once I had a few questions they were happy to answer them without trying to sell the car too much. After doing some research I decided I wanted to get the Forrester (2.5) and revisited the dealership, they were happy to let me take a test drive and answer all my questions. When I decided to "crunch the numbers" with them I was prepared to deal the with normal back and forth crap other dealerships do, but to my surprise they gave me a good deal from the beginning without trying to up-sell on extended warranties and other stuff. They gave me a quote for my trade-in which was a little below what I wanted to get for and after a quick check with the sales lead they just offered exactly what I wanted. I was also really surprised how nice the financing was, I don't have any issues on my credit but have limited history due to not being a US citizen and still they were able to give me a 1.9% APR through Vystar which is much much lower than what other dealerships offered to me. I should also mention that I used the TrueCar service which worked great. Overall it was a great experience with no pressure that resulted in me buying a fantastic car. I now have just over 6,000 miles on my Forrester and it has seen lots of off-road trips and challenging terrain, never once have I had any issues. The Forrester is a very capable, reliable and functional car. Perfect choice for an active lifestyle if you don't care about luxury and latest tech. More

The best car-buying experience I've ever had This April, we purchased our new Subaru Crosstrek via Community First Credit Union and their Car Concierge program. Subaru of Jacksonville came highl This April, we purchased our new Subaru Crosstrek via Community First Credit Union and their Car Concierge program. Subaru of Jacksonville came highly recommended by our Car Concierge rep, and she was absolutely right. The entire process from initial contact of the dealership to driving away in our new Crosstrek took just about 24 hours. It would have been less if I hadn't been at work -- they were very accommodating of my schedule. Most of the work was done by our Car Concierge rep, so by the time we got to the dealership, our car was ready for us and it was just a matter of settling the deal and signing paperwork. That's where we met Josh Strickland, our Subaru sales rep. Josh was very professional and kind, and we felt that he advocated for us to get us a great deal on our new car. What made it extra nice for me, personally, was that we had our 7-month-old infant (who loves to chew on paper) with us as well, and everyone was very patient with us (and her!) as we juggled paperwork and pens out of her reach. Josh is a dad himself and I felt like he really "got" our situation, which made it so much more comfortable for me -- I didn't feel like I constantly had to apologize for delays while I redirected my baby's curious gaze and grasp. This was truly the easiest, most pleasant experience I've ever had when buying a car. I can't say enough nice things about Subaru of Jacksonville! More

Absolute POSITIVE experience!!!! This is not our first Subaru from this dealership. This is our 3rd bought from them and the fourth Subaru that is serviced here. I cannot say enough g This is not our first Subaru from this dealership. This is our 3rd bought from them and the fourth Subaru that is serviced here. I cannot say enough good things about the salesmen and service people that we have worked with. I have never felt cheated or dissatisfied with any contact I have had with the dealership. Actually, I feel that several times they have gone out of their way to help find the car our family wanted and help make it happen even though we have specific packages we are looking for that may be harder to find. As for service here I have never had any problems either. In fact, they as well, have gone out of their way to help get us in for service even though we have strange schedules. I also have never felt they recommended a service that was not necessary for any of our vehicles even though we have some older models as well as new. This is also not the closest Subaru dealership to our home, but we drive across town because we trust this dealership to not overcharge or cheat us in sales or service, period. Thanks Subaru of Jax! More

Couldn't Be Happier This was the first new car purchase we have made since 1985. We did not know what to expect, but knew what we wanted. Frank Woods helped us achieve This was the first new car purchase we have made since 1985. We did not know what to expect, but knew what we wanted. Frank Woods helped us achieve that without any hassles or problems. We ordered the car we wanted, and while we waited for it to arrive, Frank kept us up to date on the progress. When it came in, I really do believe he was as excited as we were! He went over every detail about the operation of the vehicle and just this alone meant he spent over an hour with us to be sure we were happy with our purchase and understood how to drive this amazing car! Every time we have had any dealings with this company, it has been good. Everyone there goes out of their way to be sure you are satisfied with your purchase and pleased with their service. We have already told people how happy we are with this dealership, and will continue to do so in the future by just enjoying our car and recommending others get a Subaru and do the same. More

Quick and easy sale I flew down to Jacksonville to buy a used mustang from this dealer. Juan Hernandez picked me up at the airport and we completed the paperwork quick I flew down to Jacksonville to buy a used mustang from this dealer. Juan Hernandez picked me up at the airport and we completed the paperwork quickly after a short test drive. The car was in excellent condition as represented online. I left with a full tank of gas for the drive home. I received the paperwork to register the car in my state within 5 days.No sales pitch to buy any type of extra warranty or product. This was a welcome change from my past experiences at other dealerships. I was totally satisfied with my buying experience with Mr. Hernandez. More

"No Hassles" I have never had a smoother experience buying a vehicle. Mark showed me exactly what I wanted to see and answered all my questions. Having a baby on I have never had a smoother experience buying a vehicle. Mark showed me exactly what I wanted to see and answered all my questions. Having a baby on the way, Mark reassured me of Subaru's stellar safety record and explained the construction of the Outback. I had several other makes I was looking at but after dealing with Mark and the rest of the team I know I made the best decision for my family. Thank you again. More