Subaru of Jacksonville

Purchase of a new Subaru Outback on 3/29/2014 I initially selected this dealership as it is very close to where I live and it was also a participant in the USAA vehicle purchase program. I receiv I initially selected this dealership as it is very close to where I live and it was also a participant in the USAA vehicle purchase program. I received a courtesy email from Mr. Josh Strickland welcoming me to their store and was looking forward to assisting me in making my selection and purchase. I arrived on Friday, 3/28/2014 about fifteen minutes before I was expected and was met by Mr. Josh Strickland as he recognized me based on his awareness of the vehicle I intended to trade, a 1985 300D Mercedes Benz which I purchased new almost twenty-nine years ago. He was very cordial and being I knew (my son-in-law has a Subaru Outback purchased in Tennessee) exactly what I wanted, he immediately escorted me to two vehicles which met the description of what I wanted. He demonstrated an extensive knowledge of his vehicles which confirmed what I already knew about the Outback. We then proceeded to his office and after explaining the personal amenities available we quickly negotiated the details to arrange for an appraisal of my vehicle to trade. I was very pleased with the manner in which my appraisal was conducted as the vehicle and manager were in view at all times and the allowance for my vehicles was reasonable. With no haggling the numbers were quickly worked out and I told Josh that I would call him later on Friday as I had to complete an errand for my wife (she has a heart condition) and would call him later. Late Friday evening I talked with Josh and we made arrangements for me to come back at 2:00 PM on Saturday, 3/29/2014 to complete paperwork and pickup my vehicle. When I arrived on Saturday Josh and his manager along with title clerk had everything in order and we expeditiously completed the process and my vehicle was ready to drive away. Being 73 years old, I have purchased several new vehicles and also having personal experience in the vehicle sales area, my expectations were met to the fullest. Everyone at Subaru of Jacksonville were extremely professional and considerate of me as a customer. Special thanks to Josh and Mr. Kane for a smooth transaction More

I rate the service as outstanding. I used Truecar via USAA and got the car I wanted with the price David quoted on the email. It was really hassle free. I especially liked they delivered the vehicle to USAA and got the car I wanted with the price David quoted on the email. It was really hassle free. I especially liked they delivered the vehicle to my home. More

I had a nice experience without excesive waiting. Employees were all very helpful and not annoying. They respected the time i took to decide and were all very helpful and friendly Employees were all very helpful and not annoying. They respected the time i took to decide and were all very helpful and friendly More

I was pleasantly surprised with the customer service and friendliness of this dealership and the sales associate Josh Strickland. I usually hate going to car dealerships because I feel they try and please y friendliness of this dealership and the sales associate Josh Strickland. I usually hate going to car dealerships because I feel they try and please you, to only let you down. Not the experience I had at Subaru of Jacksonville! Overall great experience and customer service. Will recommend and do business in the future! Thanks! More

Great experience Jerry was very patient with me. I would definitely recommend to others. The staff was also great very friendly, I'm glad I chose Subaru of Jacksonville to purchase my vehicle. definitely recommend to others. The staff was also great very friendly, I'm glad I chose Subaru of Jacksonville to purchase my vehicle. More

Frank was really great. He really listened to what I was looking for and did not try to sell me anything I wasn't looking for or that was out of my price range. He did well to bring the price down to what I looking for and did not try to sell me anything I wasn't looking for or that was out of my price range. He did well to bring the price down to what I could afford and I walked out with a car that afternoon. The process was also quite quick as the whole thing only took about 2 hours from test drive to driving away. Not bad in my book. I will definitely be seeing him again. More

Josh was very knowledgeable and prepared. He was knew what inventory he had a picked a nice reliable vehicle witin my budget. He was quick to get the negotiation done and very helpful. A++++ what inventory he had a picked a nice reliable vehicle witin my budget. He was quick to get the negotiation done and very helpful. A++++ More

We were very impressed with David. He is very professional and his knowledge of the product is great. He is extremely friendly and very attentive to the customer's needs. The overall dealership professional and his knowledge of the product is great. He is extremely friendly and very attentive to the customer's needs. The overall dealership is great and I would certainly recommend it to anyone. The product far surpassed all of my expectations. More

I corresponded with Phil Porter, Jr. and he promptly responded to my internet inquiry. He arranged for a test drive and thoroughly addressed my questions regarding the vehicle. He was courteous and eff responded to my internet inquiry. He arranged for a test drive and thoroughly addressed my questions regarding the vehicle. He was courteous and efficient in the price negotiation. He presented an exceptional finance offering opportunity which I accepted. Noticing that I had purchased lug locks for the vehicle from the parts department, he offered and arranged for their installation. Since I was from out of town, he arranged to transport the vehicle to my residence and arranged for his return transportation for my convenience. This required 2 additional hours of his time as well as another driver from the dealership to whom I am most grateful. As if this wasn't enough, I noticed this morning that he had filled the vehicle with gas just prior to delivery to me at my residence! The service and customer focus is exceptional. I recommend this dealership highly exceptional. More

Buying a car has not been a pleasant experience for us in the past. On our first visit to Subaru of Jacksonville, we were greeted by David Dombrowski. He proved to be a pleasant and very knowledgable salesma the past. On our first visit to Subaru of Jacksonville, we were greeted by David Dombrowski. He proved to be a pleasant and very knowledgable salesman who helped us select a new Subaru Forester. Our overall experience was excellent. More