Subaru of Jacksonville

Easiest car buying experience We've purchased many cars over the years and this was the most pleasant car buying experience we've ever had. We did extensive research before car sho We've purchased many cars over the years and this was the most pleasant car buying experience we've ever had. We did extensive research before car shopping and knew what a fair price was - SOJAX offered us a fair price from the start. We thought we were going to spend all day at a dealership, but we were pleasantly surprised to be heading home way before we expected. Thank you Juan and team! More

got what i wanted i wanted a Legacy-on a trade-in.sales man Jerry Johnson was very polite and professional.i love the car-thank you. Kathleen Schmitt i wanted a Legacy-on a trade-in.sales man Jerry Johnson was very polite and professional.i love the car-thank you. Kathleen Schmitt More

Great dealership I would recommend this dealership to all my friends they are very polite an work with you an it has a nice lay back atmosphere. Salesman Frank Woods w I would recommend this dealership to all my friends they are very polite an work with you an it has a nice lay back atmosphere. Salesman Frank Woods was a great guy an was a pleasure to do business with. More

Sometimes it pays to go out of your way My wife and I wanted a specific 2017 Subaru Legacy and emailed a number of dealers in Florida about ordering one--this in early June. We had test-dr My wife and I wanted a specific 2017 Subaru Legacy and emailed a number of dealers in Florida about ordering one--this in early June. We had test-driven a 2016 at a local dealership in Palm Beach County with the help of an overly eager and annoying sales rep who, frankly, typifies auto sales people in this part of the state. After some unhelpful responses--including one from a Miami dealership that told us 2017 Legacies would not be available until September--we contacted Subaru of Jacksonville. Jerry Johnson, a prince of a guy and a retired navy man, replied quickly. We discussed the details of the car we wanted and the value of our trade-in. He got us a very good out-the-door price, and a $1000 credit card deposit got the order process underway. Interestingly, no sales contract was required, but the agreed-upon price never changed. Our car arrived in late July, and we picked it up on August 1. The closing was handled quickly, efficiently, and professionally by Anita Clarkson, who mentioned extended warranties but didn't push any of them. We found this both unusual and refreshing. We are seniors with lots of car-buying experience, including using the internet for shopping and dealing. We know that all car dealerships, and their sponsoring auto makers, are not created equal. Our experience at Subaru of Jacksonville--nearly 400 miles from our home in Jupiter--bore this out. It was positive in every respect and ranks among the best transactions we've had. When people ask us why we went all the way up to Jacksonville to buy a car, our answer is, Sometimes it pays to go out of your way. More

Juan Hernandez is the ultimate pro' Juan Hernandez made the buying process a pleasure. He has made me into a long term customer.that I will recommend to any one looking for a fair and ho Juan Hernandez made the buying process a pleasure. He has made me into a long term customer.that I will recommend to any one looking for a fair and honest deal on a Subaru. THOMAS POPE More

Sales review Our salesman, Jerry Johnson, always made a point of coming over and talking to us whenever we would bring our first Subaru in to be serviced so we loo Our salesman, Jerry Johnson, always made a point of coming over and talking to us whenever we would bring our first Subaru in to be serviced so we looked for him when we decided to buy a new one. He was, as expected, very friendly and knowledgeable and made our buying experience very pleasant and extremely satisfactory. More

No high pressure sales tactics Subaru of Jacksonville has a very professional and knowledgeable staff. I've bought 2 cars from them now. They have the largest inventory I've seen at Subaru of Jacksonville has a very professional and knowledgeable staff. I've bought 2 cars from them now. They have the largest inventory I've seen at a Subaru dealership, granted I've only been to 3 that I can recall, but they have at least 4 times the cars on the lot of any I've seen. This increases the odds of you leaving same day with exactly what you're looking for in a Subaru. There's no need for high pressure sales tactics. They believe in the product they are selling which translates into a good customer experience. Some dealerships I've been to try to swarm you with personality stereotypes in an attempt to sway you into choosing something you'll settle for on the lot. At Subaru of Jacksonville, chances are they have what you want on the lot and I didn't feel any scummy sales tactics were involved. I've left both times feeling very comfortable with my purchases. No buyers remorse ever. More

Ridiculously Good Service Bruce Holmes is top shelf. He picked me up from St. Augustine, early a.m. as I couldn't arrange a way to get there that early, offered to stop for c Bruce Holmes is top shelf. He picked me up from St. Augustine, early a.m. as I couldn't arrange a way to get there that early, offered to stop for coffee if I needed it on the way back to the dealership , had test vehicles and paperwork ready, and couldn't have been more relaxed in his approach. This is how you treat your customers! After a less then desirable experience at the Subaru of Orange Park location, that is not affiliated with Subaru of Jax, I was dreading the act of acquiring a vehicle after 10+ years of not having one. I almost gave up but Bruce's phone dedication to saving my sour attitude after the Orange Park old school approach ( don't listen and grease numbers ) showed me there could be light at the end of the tunnel. He listened to what I wanted and called back with the deal I asked for. So simple. He is upfront, knowledgable, and delivered on his word. Phillip the number wizard who assisted Bruce, made signing my name over and over an enjoyable experience and had no issue with all my questions. Good man! Having snacks and drinks available kept me motivated when waiting, and topping it off by leaving with a full tank of gas, on a tight time schedule...was just ridiculously good Service. This experience, after years of avoiding car dealerships, gave me warm fuzzy feelings instead of the need to shower off another icky exchange and curl up into a fetal position. All I can say is I am a happy woman and will only go to this location and if you want a genuine, smooth, first class approach then Bruce is your man. More

Fast, Friendly, Went Above & Beyond I can't say enough amazing things about my car buying experience. First of all, it was the quickest I've EVER gotten in and out of a dealership, whic I can't say enough amazing things about my car buying experience. First of all, it was the quickest I've EVER gotten in and out of a dealership, which is by far what I care the most about. Anita answered the questions I had and we got the paperwork signed in mere MINUTES. Daniel was incredible and took the time to address any questions I may have had about the car. David thoroughly covered every facet of my new Subaru and even filled my car up with gas. Everything was first class. I don't know what my next car is going to be yet, but it WILL be a Subaru and it WILL come from Subaru of Jacksonville. More

Replacement floor mat After taking my Subaru to the car wash, I discovered that one to the rear floor mats was missing, I went to the parts department to purchase a repla After taking my Subaru to the car wash, I discovered that one to the rear floor mats was missing, I went to the parts department to purchase a replacement mat. The parts department manager, Shawn stated that he might have a mat on hand. After checking, he found a mat for my car. I greatly appreciate Shawn efforts. More