Subaru of Jacksonville
Jacksonville, FL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 AM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 AM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 4:30 PM
Sunday Closed
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Worst experience ever. My "check engine" light comes on Saturday of a holiday weekend. On Tuesday, I take it in. Turns out my Turbo went out but since I kept driving it through the weekend, it mad comes on Saturday of a holiday weekend. On Tuesday, I take it in. Turns out my Turbo went out but since I kept driving it through the weekend, it made the turbo blow which shot metal scraps into the engine... blame was on me for continuing driving. Warranty wouldnt cover the cost because I did not have proof of oil changes EVERY 3,000 miles. So they expected me to pay over $8,000 out of pocket. I cant afford that. So, I pick up my car, and a shoe is missing, just one shoe. I called and asked what could have happened to it. Sarcastically, they kept saying "I highly doubt our service men would steal 1 shoe" or "We can look through the security tapes to see if someone broke in and stole it." Why cant they admit they lost it and replace it. They werent $20 shoes, these were $100 Nike running shoes... only worn a couple times! Long story short... they treat you like a child. They lost a customer today. More
I had an excellent experience at this dealership, the sales staff went above and beyond helping me get the perfect car instead of having to settle. They helped me with a difficult situation most dealers sales staff went above and beyond helping me get the perfect car instead of having to settle. They helped me with a difficult situation most dealers were not willing to help with and produced results beyond my wildest expectations. Dave was very patient, friendly, knowledgeable, and passionate about his product. The sales team went out of their way to answer difficult and unusual questions. At no point did I ever feel pressured, nervous, or uncomfortable in any way, this is how buying a car should be. They stayed with me at the dealership till 10 at night (well past closing) and Dave even followed me to a gas station after that and filled my car up for me. Both the product and the sales team greatly exceeded my expectations. Everything was transparent and every step of the process was clearly explained. I also got an amazing deal on an incredible car with literally everything I could ever want. Subaru of Jacksonville has definitely earned themselves a loyal customer, and I look forward to coming back when my fiance is ready for a new vehicle. I cannot recommend them highly enough. More
They can do pretty much any service (including aftermarket parts installation) you need here and the service reps are helpful in every way they could be. Work is competently done. aftermarket parts installation) you need here and the service reps are helpful in every way they could be. Work is competently done. More