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Subaru of Jacksonville

Jacksonville, FL

5.0
8,613 Reviews
About Subaru of Jacksonville - a Jacksonville, Florida New & Used Subaru Dealership Subaru of Jacksonville is a family owned and run business that was opened in August 2000 by current owner, R. Phil Porter, in order to serve the people of Jacksonville and surrounding communities including Orange Park, Middleburg and St Augustine. It's said that you can't build a reputation on what you intend to do, but rather through your actions. As our reputation for fairness, quality and customer attention grew, so did our customer base; expanding to Gainesville, Daytona Beach, Orlando, Tallahassee and points beyond. We Only Do Subaru - And We Are Passionate About It Subaru of Jacksonville is Florida's #1 Subaru-only Dealership. We only do Subarus and we know what it takes to make you happy. With over 200 years of combined experience with Subarus, rest assured that you are buying and servicing from experts who love the brand like no other. More Value - Better Selection - Better Peace of Mind Subaru of Jacksonville is proud to serve our Florida customers with quality Subaru vehicles. Our huge selection of New Subarus in Jacksonville means we have what you are looking for. In the event the Subaru you want just sold, we'll find another one for you - guaranteed! Our huge volume drives prices down, and we won't knowingly be undersold! Two years of free maintenance on all new Subarus adds value and makes our low prices even sweeter. You can buy a quality used car at Subaru of Jacksonville with the peace of mind knowing that our prices are always below market and that we provide the best used car warranty in the Jacksonville/Orange Park area. Our Subaru Service Dept is second to none in the country. Amongst our staff we currently employ the ONLY two Master Subaru Certified Technicians in the Jacksonville/Orange Park area. We live in the community, work in the community and support our community through sponsorships, volunteerism and community events.
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10800 Atlantic Blvd

Jacksonville, FL

32225

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Showing 8,613 reviews

January 21, 2012

Worst experience ever. My "check engine" light comes on Saturday of a holiday weekend. On Tuesday, I take it in. Turns out my Turbo went out but since I kept driving it through the weekend, it mad More

by momlvdom03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Quite a few people
Feb 21, 2012 -

Subaru of Jacksonville responded

Thank you for your review. At Subaru of Jacksonville, we are committed to providing excellent customer service at every turn. Our Service Department is a 5 Star Rated service department, with more Subaru Certified Master Technicians than any other dealership in the State of Florida. We are a family owned business and do our best to please every customer to the best of our ability. In this case, we regret that we were unable to assist this customer. Her car was under warranty and had over 50,000 miles on it. During that time, she was only able to produce proof of three oil changes. The problem with her vehicle was due to lack of maintenance on the car. Subaru of America administers the warranty, and the warranty clearly states that the oil must be changed every 3,750 miles in order to remain under warranty. If she had missed even five or six oil changes, Subaru of America would very likely grant an exception, but they cannot be responsible for a fix like that when a customer has clearly not taken care of his or her vehicle. As far as the shoe situation, we have never had a theft reported for our service department. Of course, we would never steal or purposely lose someone's shoe. Again, customer service is our number one priority. Our service staff, Service Manager, and even our Owner tried to appease this customer but at times, our hands are tied. When it comes to owner negligence, we can not go over what Subaru of America's standards are. We are still open to attempting to resolve this issue with this customer.

August 04, 2011

I had an excellent experience at this dealership, the sales staff went above and beyond helping me get the perfect car instead of having to settle. They helped me with a difficult situation most dealers More

by karatefish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave
Feb 21, 2012 -

Subaru of Jacksonville responded

Thank you for the wonderful review! We hope you are still enjoying your new car. Please let us know if we can do anything to assist you in the future. Thanks again, The Subaru of Jacksonville Team

Feb 21, 2012 -

Subaru of Jacksonville responded

Thank you for the wonderful review! We hope you are still enjoying your new car. Please let us know if we can do anything to assist you in the future. Thanks again, The Subaru of Jacksonville Team

Feb 21, 2012 -

Subaru of Jacksonville responded

Thank you for the wonderful review! We hope you are still enjoying your new car. Please let us know if we can do anything to assist you in the future. Thanks again, The Subaru of Jacksonville Team

July 11, 2011

They can do pretty much any service (including aftermarket parts installation) you need here and the service reps are helpful in every way they could be. Work is competently done. More

by Jaxwood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean, Steve
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