Subaru of Jacksonville

Jerry was extremely friendly, as well as knowledgeable about the vehicles. He ordered the vehicle quickly and efficiently, keeping in touch with us throughout the process. The delivery process was streaml about the vehicles. He ordered the vehicle quickly and efficiently, keeping in touch with us throughout the process. The delivery process was streamlined and fast. Overall experience was superb and I highly recommend the salesman and dealership. More

The dealership was honest, straightforward, low pressure and friendly. I had done my homework prior to coming into the showroom and also contacted them by email for an appointment. Once there, they offere and friendly. I had done my homework prior to coming into the showroom and also contacted them by email for an appointment. Once there, they offered a fair price for my trade in and quoted an attractive price for the new car without needing to go through too many painful negotiating steps. In addition, the members of the sales team worked with each other effortlessly so that when my primary salesperson was busy, others immediately stepped up to make sure I was being taken care of without any appearance of trying to squeeze themselves into the deal or steal a customer. This happened even with tests drives that took the other person away from the showroom floor for an extended period of time. I had a tow hitch added to the car so took delivery the next day and the car was ready, detailed and spotless when I came for pick up. I highly recommend this dealership and the individuals I worked with. More

I am happy to say that this dealership made the grade! It was a perfect ten. We were extremely please with Jerry Johnson's professionalism. Frankly, the overall buying experience was first rate. With all of was a perfect ten. We were extremely please with Jerry Johnson's professionalism. Frankly, the overall buying experience was first rate. With all of the cars we’ve purchased over the years this was our best experience, by far. There wasn’t a wasted moment. Everyone was sensitive to our time. Again, my hat’s off to Jerry and Anita. They both clearly kept the focus on what we needed to accomplish and gave us straight and complete answers to all of our questions. You can bet that if anyone is considering buying a car, we’ll strongly suggest that they see Jerry at Subaru of Jacksonville. Thanks again, Gary & Debbie Higgins More

I had a great experience working with Daniel, Sabino and Jerry on my purchase of a new Subaru Forester. Daniel was quick to respond to my email inquiry and presented a very fair price when we discussed my Jerry on my purchase of a new Subaru Forester. Daniel was quick to respond to my email inquiry and presented a very fair price when we discussed my interest in a Forester. Other dealers I contacted were either evasive or not open to any conversation. Daniel is a model of modern car selling compared to his peers. Once I arrived at the dealership, Sabino and Jerry worked together to help me understand the models I was looking at and all other elements of transaction. Jerry was very patient in explaining all the complex functions of the vehicle(s) - and was always courteous and straightforward. Sabino was very active in making sure everything was done to make my purchase easy and made sure the car was ready, even installing one of my purchases for me. WOW, best experience ever buying a car. I'd recommend this dealership to anyone. I drove away in the vehicle I wanted, at a very good price and was treated very fairly on my trade in. No wonder I am a three time Subaru buyer! I'll come back here for another some day. More

David Spinney was a pleasure to work with and the nicest salesman from whom we have purchased a vehicle. During the past 55 years we have dealt with many automotive salespeople. He was very polite, not pus salesman from whom we have purchased a vehicle. During the past 55 years we have dealt with many automotive salespeople. He was very polite, not pushy and explained details to us. We greatly appreciated having Mr. Spinney serve us. The two times we were at Subaru of Jacksonville all people we saw that worked there were very polite and pleasant. More

Good experience with the dealership. After completing the sales process with this dealership, I don't feel like I was ripped off, in comparison to the Hyundai dealership that I had purchased an Elantra G the sales process with this dealership, I don't feel like I was ripped off, in comparison to the Hyundai dealership that I had purchased an Elantra GT from, just two months earlier. The XV CrossTrek is the car that I chose to replace this Elantra with, and Subaru of Jacksonville, was the dealership that I selected, based upon previous reviews. After my experience with them, I can see why they are rated as the number one dealer in Florida. It's a little way's to go for service, but it's worth it. My overall experience with them was a positive. Closing was clean, quick and good. The finance officer was friendly and efficient, and very courteous, compared to the Hyundai dealership that I had dealt with earlier. Getting rid of a new Hyundai Elantra GT after only two months is kind of drastic. But it was worth it. The XV CrossTrek is a welcome addition to my garage. Considering the excellent service from my previous Subaru cars, this new one should be just the answer to my needs. Larry More

After walking away from a nearby Honda dealership I went straight to Subaru. I had already test drove the Outback and the Crosstek. Kim was very friendly and professional, showing me the cars they had on straight to Subaru. I had already test drove the Outback and the Crosstek. Kim was very friendly and professional, showing me the cars they had on the lot that had the features I was l was looking for. She even pointed out some others that hadn't occurred to me. When it came time to talk about pricing she pretty much made me an offer I couldn't refuse. At no time did I feel that anything was wrong (unlike at the other dealership). Even after driving the car for over a month I am glad I bought it and from this dealership. The only downcheck was being charged to install a front plate holder when I was not supposed to be. Still waiting on the reimbursement check. Other than that, the buying process was stress-free. I would definitely recommend this dealership (and this car) to friends and family. More

Loved Kimberly and the GM. Both worked very hard to earn my business, and I left the dealership extremely happy! I will definitely come there in the future to purchase another vehicle and refer all of my fr my business, and I left the dealership extremely happy! I will definitely come there in the future to purchase another vehicle and refer all of my friends. I am a female and did not feel comfortable going into dealerships alone, but these two ladies were very honest and sweet. Thanks again! More

I was told by my mechanic in St Augustine that my 2004 Impreza was in need of gaskets. I was devastated since the Subaru I owned prior to this one had over 350,000 miles on it which I gave to my daughter Impreza was in need of gaskets. I was devastated since the Subaru I owned prior to this one had over 350,000 miles on it which I gave to my daughter for her college commute. I contacted this dealership, spoke to Steve in the service department and explained what was happening and asked if there was a recall on the gaskets. He explained to me in terms that I could even understand, what had to be done, and how the dealership would provide me with a better grade gasket than my local mechanic would provide.The price was slightly higher, but I would receive a loaner car. After speaking with my husband, we decided to have the dealership repair my car rather than my local mechanic.My past experience with this dealership was a recall of the front lower control arms, which was a great experience. I had the gaskets done, drained transmission fluid & replacement, A/C overhaul and the brakes checked.I was told that it would take 3 days to a week for the repair. I was contacted two days later by Steve and was told that my car was ready. I was so happy since I love MY CAR and couldn't wait to have her back. There was a slight noise in the steering when I backed up which Steve looked at and repaired at no charge!!! A+Customer Service SOJAX More

My family and I came in looking for a used, low mileage van since we have a new baby on the way. Sabino was helpful and patient through the whole process. He worked hard to get us the van we wanted at th van since we have a new baby on the way. Sabino was helpful and patient through the whole process. He worked hard to get us the van we wanted at the price we wanted. I wouldn't have thought to come here for Used Cars, but they treated us the best any dealership in Jacksonville treated us. Definitely recommend. More