Subaru of Jacksonville

Great experience all around My husband initally met Frank Woods last Fall, Frank and I had email contact around that same time, and when I did finally decide to consider trading My husband initally met Frank Woods last Fall, Frank and I had email contact around that same time, and when I did finally decide to consider trading my 2007 VW in April, Frank made sure that my needs were met. He had another wonderful salesperson, Jerry, take care of my first test drives while he was with another customer, then helped me as I tried to decide about vehicles. Frank's knowledge and enthusiasm about Subarus/ inventory was so helpful, as was his patience and ability to help me determine the best vehicle for me! The purchase was smooth with Frank's and Anita's expertise. I now drive a Crosstrek Hybrid, couldn't be more pleased! More

Jerry Johnson is the best! My family loves this dealership! We just purchased our second Subaru from Jerry Johnson a few weeks ago, and are loving the new Outback. All of the My family loves this dealership! We just purchased our second Subaru from Jerry Johnson a few weeks ago, and are loving the new Outback. All of the employees and the owner are professional and friendly. We previously owned a Forrester, and can recommend the service department. Our new Outback was financed through Subaru of Jacksonville at 0%! All in all, we are totally satisfied with the entire experience at the dealership. Highly recommend. More

From the moment we pulled in, everyone was very friendly, and we never felt "pushed". Yes, Bruce asked the question, "what can we do to earn your business today?" like any good salesman would, but he was nev and we never felt "pushed". Yes, Bruce asked the question, "what can we do to earn your business today?" like any good salesman would, but he was never pushy with us. They made us feel like they were welcoming us into a family. Truly a great car buying experience! More

Excellent customer service as always. I have and always will be a Subaru customer for life, due in part to the excellent product but more importantly the Excellent Sales professional (Frank Wood) and the m will be a Subaru customer for life, due in part to the excellent product but more importantly the Excellent Sales professional (Frank Wood) and the main reason we always return to this dealership, the "man who makes all good things happen" (Daniel Kane). If not for Daniel, we would not be the loyal customers that we are, referring everyone I know to this dealership and especially; Daniel Kane....... More

David D did an excellent job handling my sale. I appreciated his reminder to come back and test drive a car that wasnt available on my initial visit. i didnt feel any pressure while shopping and te appreciated his reminder to come back and test drive a car that wasnt available on my initial visit. i didnt feel any pressure while shopping and test driving. overall an excellent experience! More

After two bad experiences in GA, we found Phil Porter Jr. In Jacksonville who worked hard to find us the exact car we wanted. Subaru of Jacksonville restored our faith in the new car buying process! Even the In Jacksonville who worked hard to find us the exact car we wanted. Subaru of Jacksonville restored our faith in the new car buying process! Even the finance guy was a pleasure - that never happens! Worth the drive; we could not be happier. More

Fell in love with Subaru My husband had been stalking the Subaru dealership for months... Jerry Johnson listened and searched for what my husband had been looking for and foun My husband had been stalking the Subaru dealership for months... Jerry Johnson listened and searched for what my husband had been looking for and found it. My husband was never pressured and Jerry worked with us to make us happy with final payment options. Feeling proud to join the Subaru family! Thanks Jerry! More

Purchase of a new Subaru Outback on 3/29/2014 I initially selected this dealership as it is very close to where I live and it was also a participant in the USAA vehicle purchase program. I receiv I initially selected this dealership as it is very close to where I live and it was also a participant in the USAA vehicle purchase program. I received a courtesy email from Mr. Josh Strickland welcoming me to their store and was looking forward to assisting me in making my selection and purchase. I arrived on Friday, 3/28/2014 about fifteen minutes before I was expected and was met by Mr. Josh Strickland as he recognized me based on his awareness of the vehicle I intended to trade, a 1985 300D Mercedes Benz which I purchased new almost twenty-nine years ago. He was very cordial and being I knew (my son-in-law has a Subaru Outback purchased in Tennessee) exactly what I wanted, he immediately escorted me to two vehicles which met the description of what I wanted. He demonstrated an extensive knowledge of his vehicles which confirmed what I already knew about the Outback. We then proceeded to his office and after explaining the personal amenities available we quickly negotiated the details to arrange for an appraisal of my vehicle to trade. I was very pleased with the manner in which my appraisal was conducted as the vehicle and manager were in view at all times and the allowance for my vehicles was reasonable. With no haggling the numbers were quickly worked out and I told Josh that I would call him later on Friday as I had to complete an errand for my wife (she has a heart condition) and would call him later. Late Friday evening I talked with Josh and we made arrangements for me to come back at 2:00 PM on Saturday, 3/29/2014 to complete paperwork and pickup my vehicle. When I arrived on Saturday Josh and his manager along with title clerk had everything in order and we expeditiously completed the process and my vehicle was ready to drive away. Being 73 years old, I have purchased several new vehicles and also having personal experience in the vehicle sales area, my expectations were met to the fullest. Everyone at Subaru of Jacksonville were extremely professional and considerate of me as a customer. Special thanks to Josh and Mr. Kane for a smooth transaction More

I rate the service as outstanding. I used Truecar via USAA and got the car I wanted with the price David quoted on the email. It was really hassle free. I especially liked they delivered the vehicle to USAA and got the car I wanted with the price David quoted on the email. It was really hassle free. I especially liked they delivered the vehicle to my home. More

I had a nice experience without excesive waiting. Employees were all very helpful and not annoying. They respected the time i took to decide and were all very helpful and friendly Employees were all very helpful and not annoying. They respected the time i took to decide and were all very helpful and friendly More