Subaru of Jacksonville

Good experience with the dealership. After completing the sales process with this dealership, I don't feel like I was ripped off, in comparison to the Hyundai dealership that I had purchased an Elantra G the sales process with this dealership, I don't feel like I was ripped off, in comparison to the Hyundai dealership that I had purchased an Elantra GT from, just two months earlier. The XV CrossTrek is the car that I chose to replace this Elantra with, and Subaru of Jacksonville, was the dealership that I selected, based upon previous reviews. After my experience with them, I can see why they are rated as the number one dealer in Florida. It's a little way's to go for service, but it's worth it. My overall experience with them was a positive. Closing was clean, quick and good. The finance officer was friendly and efficient, and very courteous, compared to the Hyundai dealership that I had dealt with earlier. Getting rid of a new Hyundai Elantra GT after only two months is kind of drastic. But it was worth it. The XV CrossTrek is a welcome addition to my garage. Considering the excellent service from my previous Subaru cars, this new one should be just the answer to my needs. Larry More

After walking away from a nearby Honda dealership I went straight to Subaru. I had already test drove the Outback and the Crosstek. Kim was very friendly and professional, showing me the cars they had on straight to Subaru. I had already test drove the Outback and the Crosstek. Kim was very friendly and professional, showing me the cars they had on the lot that had the features I was l was looking for. She even pointed out some others that hadn't occurred to me. When it came time to talk about pricing she pretty much made me an offer I couldn't refuse. At no time did I feel that anything was wrong (unlike at the other dealership). Even after driving the car for over a month I am glad I bought it and from this dealership. The only downcheck was being charged to install a front plate holder when I was not supposed to be. Still waiting on the reimbursement check. Other than that, the buying process was stress-free. I would definitely recommend this dealership (and this car) to friends and family. More

Loved Kimberly and the GM. Both worked very hard to earn my business, and I left the dealership extremely happy! I will definitely come there in the future to purchase another vehicle and refer all of my fr my business, and I left the dealership extremely happy! I will definitely come there in the future to purchase another vehicle and refer all of my friends. I am a female and did not feel comfortable going into dealerships alone, but these two ladies were very honest and sweet. Thanks again! More

I was told by my mechanic in St Augustine that my 2004 Impreza was in need of gaskets. I was devastated since the Subaru I owned prior to this one had over 350,000 miles on it which I gave to my daughter Impreza was in need of gaskets. I was devastated since the Subaru I owned prior to this one had over 350,000 miles on it which I gave to my daughter for her college commute. I contacted this dealership, spoke to Steve in the service department and explained what was happening and asked if there was a recall on the gaskets. He explained to me in terms that I could even understand, what had to be done, and how the dealership would provide me with a better grade gasket than my local mechanic would provide.The price was slightly higher, but I would receive a loaner car. After speaking with my husband, we decided to have the dealership repair my car rather than my local mechanic.My past experience with this dealership was a recall of the front lower control arms, which was a great experience. I had the gaskets done, drained transmission fluid & replacement, A/C overhaul and the brakes checked.I was told that it would take 3 days to a week for the repair. I was contacted two days later by Steve and was told that my car was ready. I was so happy since I love MY CAR and couldn't wait to have her back. There was a slight noise in the steering when I backed up which Steve looked at and repaired at no charge!!! A+Customer Service SOJAX More

My family and I came in looking for a used, low mileage van since we have a new baby on the way. Sabino was helpful and patient through the whole process. He worked hard to get us the van we wanted at th van since we have a new baby on the way. Sabino was helpful and patient through the whole process. He worked hard to get us the van we wanted at the price we wanted. I wouldn't have thought to come here for Used Cars, but they treated us the best any dealership in Jacksonville treated us. Definitely recommend. More

They can do pretty much any service (including aftermarket parts installation) you need here and the service reps are helpful in every way they could be. Work is competently done. aftermarket parts installation) you need here and the service reps are helpful in every way they could be. Work is competently done. More