Subaru of Jacksonville

Best car buying experience in my life I’m 65 and was looking for larger vehicle . I’d been to 3 dealerships prior, none Subaru . On my way to a local Hyundai dealership ) I had a Hyun I’m 65 and was looking for larger vehicle . I’d been to 3 dealerships prior, none Subaru . On my way to a local Hyundai dealership ) I had a Hyundai to trade) I stopped in here to just look. I had a Subaru Forester in the late 1980s. I was immediately greeted and assigned a salesperson, Jerry Johnson. In our casual conversation he told me how long he and others had worked there. Impressive . Jerry is mature, knowledgeable, and calming . He listened to my “ must haves”, educated me on the vehicle I was looking at, and we drove it as he explained everything feature in detail. I was going to order a car with the package and color I wanted, but in the cordial negotiation he presented a car on the lot with everything but the color I wanted. I took the deal. From then everything sped up , I was accomdated for my time restrictions, trade in, and a host of other details. I drove the new car home. The rest of the deal continued the next day where Jerry had my new car cleaned up, we reviewed the booklets and features, made an appointment for a thirty day check up, programmed my features, filled up the tank, had me tour the facility and meet the employees. Then off I went. I feel that this dealer has created a true customer satisfaction culture . Everyone I met had the same attitude . Jerry wanted me to understand the vehicle , but didn’t pressure me at all . He was supportive of my specs and needs. He did everything he said he would . I truly believe I can call or stop in at any time if there is a car issue. I got a fair price. I’m confident that my Crosstrek will last for years . Glad to be a Subaru owner again . Thanks Jerry. More

2nd Car in less than a year! Juan treated us so well last time that we wanted to see him again, I texted him around 8PM on a Friday night to make sure he would be there when the Juan treated us so well last time that we wanted to see him again, I texted him around 8PM on a Friday night to make sure he would be there when the dealership opened. My wife and I arrived three minutes late and Juan met us as we drove up. We had a brief discussion as to our objective, looked at a few cars and took a test drive. Painless and worry free. When you find a good bubba, you go back and recommend him to your friends. Juan gets two thumbs up and a solid 10 for listening, understanding and caring that the customer is happy. More

The Dealer you always wanted Juan is the guy you hope to work with at a dealership: no pressure, aware of your needs, keeps his word. We had a code pop before we left the lot and Juan is the guy you hope to work with at a dealership: no pressure, aware of your needs, keeps his word. We had a code pop before we left the lot and he comitted to getting it fixed. When the repair quote came with a few more zeros than expected on the end, Juan, Ken and Sojax didn’t hesitate and took care of the repair. You don’t find that kind of commitment to the customer just anywhere. More

Great Experience After having my windshield replaced needed to have the eye sight feature reset. This was done in a timely fashion. The car washed cleaned and returned After having my windshield replaced needed to have the eye sight feature reset. This was done in a timely fashion. The car washed cleaned and returned in the time quoted. More

No Pressure Salesman! It was delightful to look for a car without a pressure filled salesman. I was able to test drive a car and ask questions and then say, let me think a It was delightful to look for a car without a pressure filled salesman. I was able to test drive a car and ask questions and then say, let me think about it. He was very accommodating, answered all my questions and gave me his contact information. More

Great buying experience We visited Subaru of Jax on a rainy, chilly Sunday and yet the showroom was quite busy. We had called ahead and our representative (Danny) was there We visited Subaru of Jax on a rainy, chilly Sunday and yet the showroom was quite busy. We had called ahead and our representative (Danny) was there to greet us the moment we walked in, and had already started a lot of the paperwork. Since we had spoken on the phone, he had an idea of what we were looking for and pointed us to a number of cars. While we were looking they appraised our Mustang, and within a half hour we had settled on a car and began the buying process. We got a great deal and AJ handled the financing paperwork without issue. All in all, we were there for less than three hours (including the vehicle 'tour') and drove out with exactly what we wanted. All materials that were going to be emailed were in the inbox before we got home, and we received a quick text from Danny making sure everything was ok. Definitely recommend Subaru of Jax! More

Excellent customer service We are thankful for the excellent treatment we had received from John Pitts during our visit in the dealership yesterday. It was a great experience fo We are thankful for the excellent treatment we had received from John Pitts during our visit in the dealership yesterday. It was a great experience for us to be able to purchase a car without any second thoughts. John was very patient and goes out of his way to help us. We are indeed a very happy first time owner of Subaru. More

Stuck away from home with a car starting problem We started having to jump-start our 5 year old Suburu Outback while visiting in Jacksonville. So we stopped at a Auto-Zone store expecting it to be a We started having to jump-start our 5 year old Suburu Outback while visiting in Jacksonville. So we stopped at a Auto-Zone store expecting it to be a battery problem. The Auto-Zone technician did a battery test and said it was good, but thought what we needed was a new starter. He recommended a nearby Auto Repair shop and off we went. After doing additional diagnostic test that mechanic said it was not a starter problem, rather we needed a new alternator. He tried really hard to find a replacement alternator for us (no one in Jacksonville had one in stock) and ended up ordering it for expedited shipping from another state. I never showed up. After two days worrying we called Suburu of Jacksonville, and the service manager Phil said he thought he could help. We were welcomed at the dealership by Steven Wall, who went way over the call of duty, to get our car checked out. Thanks to him we found out the problem really was caused by a bad battery which was easily fixed. He also did an update to our cars engine programming and checked it over for any other problems. We were so happy with the care and consideration Steven gave us and very thankful that his solution to our problem cost us only one third of what the outside mechanic was going to charge for an alternator that we really did not even need! [Our original salesman at the dealership, Juan Hernandez, also made us 'feel at home' during our wait for the repairs - with no pressure to buy a newer car] More

No hassle! no Haggle! We were looking for a car and only had a few days to make a decision, after a bad experience at another dealership, we were on our way to go see a veh We were looking for a car and only had a few days to make a decision, after a bad experience at another dealership, we were on our way to go see a vehicle and was not expecting a call back from subaru of Jax, didn't even know where the dealership was located, during the call I noticed I was standing in front of the dealership and pulled in with the intention to just looked at the car, after a test drive and looked at some $$ numbers, we were giving a deal with no Hassle No haggle, Kimberly Schneid gave us all the information we needed and didn't even feel like we were buying a car. She was straight to the point, listened to what we needed and asked for and delivered a safe and great vehicle for our family. THANK YOU KIMBERLY SCHNEID FOR NOT HASSLING US. More

Buying my SS Camaro I went to test drive a 2010 Camaro SS. Nando was the sales rep helping me. Very professional guy with a wealth of knowledge about cars. He is extremel I went to test drive a 2010 Camaro SS. Nando was the sales rep helping me. Very professional guy with a wealth of knowledge about cars. He is extremely good at what he does. Did the test drive. I bought it. It was a great deal. Great experience. Highly recommend the dealership and Nando. The internet sales lady I spoke with was great also. I wish they were a Chevrolet dealership. More