Subaru of Jacksonville

Seemless process, did not feel pressured at all, great service from sales, Matt and finance, Ryan. Matt gave me the space to make the best decision for myself, I'm Island happy. service from sales, Matt and finance, Ryan. Matt gave me the space to make the best decision for myself, I'm Island happy. More

The easiest experience I’ve had at a dealership. Bruce was awesome to work with and treated you with the utmost respect. You definitely have a good employee with him. Bruce was awesome to work with and treated you with the utmost respect. You definitely have a good employee with him. More

This review highlights two key aspects of my recent car purchase experience at Subaru of Jacksonville. Jerry Exceeded Expectations: First, I want to give a big shoutout to Jerry, my salesperson. He w purchase experience at Subaru of Jacksonville. Jerry Exceeded Expectations: First, I want to give a big shoutout to Jerry, my salesperson. He was fantastic! From the moment I walked in, Jerry was incredibly helpful, patient, and efficient. He listened attentively to my needs, which were focused on safety and comfort. Being particularly interested in the Subaru Forester, Jerry's deep knowledge of car features was impressive. He readily answered all my questions and helped me feel confident about the Forester as the perfect fit. Finance Department Confusion: However, the finance department experience wasn't quite as smooth. AJ, the finance manager, was certainly friendly and eager to finalize the sale. Unfortunately, the explanation of the extended warranty packages lacked clarity. The focus seemed to be on the monthly payment amounts, which left me confused about the overall cost. This created the impression that a certain payment equated to a specific warranty tier, when in fact, it was just the monthly breakdown. It wasn't until a closer look at the final paperwork that I understood the full cost of the warranty I'd chosen. Fortunately, AJ was very responsive and flexible. He readily adjusted the line items on the purchase agreement once I voiced my concerns. In the end, he worked with me until I felt comfortable with the final price. Overall: Despite the confusion with the warranty options, Jerry's exceptional service made the car buying experience at Subaru of Jacksonville mostly positive. If you're looking for a knowledgeable and patient salesperson, I highly recommend Jerry! However, I do recommend being very clear about your desired warranty coverage and costs before finalizing the paperwork. More

Matt was very helpful he picked us up from our house. I am very happy with the service. I am very happy with the service. More

Dave was helpful in our car buying experience. He straightforward and knowledgeable. He made the process seamless. He straightforward and knowledgeable. He made the process seamless. More

AJ ia stellar, wven when his printer is offline (side joke) and knows his materials inside and out. I would request him again with a future purchase. joke) and knows his materials inside and out. I would request him again with a future purchase. More

True professionals, took real good care of my son first experience in buying a car experience in buying a car More

Friendly staff and not overbearing while looking through the inventory. A very nice selection of vehicles. the inventory. A very nice selection of vehicles. More

I recently had the pleasure of purchasing a vehicle from the Subaru dealership, and I can’t recommend Mark enough for anyone in the market for a new car. From the moment I stepped onto the lot, Mark’s appro the Subaru dealership, and I can’t recommend Mark enough for anyone in the market for a new car. From the moment I stepped onto the lot, Mark’s approachable and friendly demeanor made me feel welcome and at ease. What truly set Mark apart was his honesty and patience throughout the entire process. Car buying can be overwhelming, but Mark took the time to answer all of my questions, providing transparent information about each vehicle I showed interest in. His knowledge of the Subaru lineup was impressive, and his guidance was invaluable in helping me make an informed decision. It’s rare to encounter a salesperson who puts your needs and concerns first, but that’s exactly what Mark did. There was never any pressure to make a quick decision, and I truly appreciated his commitment to ensuring I found the perfect car for my needs and budget. If you’re visiting the Subaru dealership, do yourself a favor and ask for Mark. His professionalism, honesty, and patience are second to none, and he’ll make your car buying experience as smooth and enjoyable as possible. A huge thank you to Mark for going above and beyond! More

Responsive. organized Friendly Knowledgeable Wish they were in St Augustine but they have offered loaner car next time ............... organized Friendly Knowledgeable Wish they were in St Augustine but they have offered loaner car next time ............... More