Subaru of Gwinnett - Service Center

Jeff was great and he listened to me about the issue I have been having with the car and made sure it was fixed before sending me out with the same issue. The only problem with the Dealer is parking is v have been having with the car and made sure it was fixed before sending me out with the same issue. The only problem with the Dealer is parking is very limited and hard to maneuver in and out of. More

Very professional and detailed communication. Friendly and nice waiting area. Reasonable prices for the service Friendly and nice waiting area. Reasonable prices for the service More

They faked a service to get money from the Subaru warranty, EXTREMELY GREEDY, THEY WILL GLADLY TAKE ALL YOUR MONEY warranty, EXTREMELY GREEDY, THEY WILL GLADLY TAKE ALL YOUR MONEY More

Readily accepted the fact that the value of the car is less than the cost of the proposed repair. less than the cost of the proposed repair. More

So far I've been thrilled with each experience I've had at Subaru of Gwinnett since I purchased my 2023 Outback. This is my first time as a Subaru owner and I'm a happy customer. I'm happy that I have a go at Subaru of Gwinnett since I purchased my 2023 Outback. This is my first time as a Subaru owner and I'm a happy customer. I'm happy that I have a good relationship with Issa as my Service Advisor. So far my service visits have all been routine but I'm happy to know there's someone that I trust to help me. More

everyone was very nice and helpful. Jeff let me know how things were going and how long until finished Jeff let me know how things were going and how long until finished More

I am always glad when Jeff Bowman is my service advisor. I trust him thoroughly. He is the best part of Subaru of Gwinnett. I trust him thoroughly. He is the best part of Subaru of Gwinnett. More

TOP NOTCH Service Department. Very professional, CLEAN, and thorough. They are much farther than my closest dealership, but their service special drew me there. I’m glad it did. Very professional, CLEAN, and thorough. They are much farther than my closest dealership, but their service special drew me there. I’m glad it did. Jeff Bowman was very knowledgeable, courteous, and helpful. Thank you to everyone who was involved in my Subaru service appointment. The whole process from start to finish made me feel appreciated as a customer and like I was not just another number to push through. More

I was pleased with my recent service experience with Issa Kone at Subaru of Gwinnett. They stayed after closing hours to complete the service so we did not have to leave the car overnight. Kone at Subaru of Gwinnett. They stayed after closing hours to complete the service so we did not have to leave the car overnight. More

I have been a Subaru owner since 2017 and recently purchased another Subaru Crosstrek. My 2018 Outback is having issues since last year and it has been a nightmare. November 2023 : TPMS light on - t purchased another Subaru Crosstrek. My 2018 Outback is having issues since last year and it has been a nightmare. November 2023 : TPMS light on - took the car to dealership several times and they were not able to fix it. March 2024 : Outback servicing and spent $800 on recommended servicing. August 2024 : my daughter took the car to Nashville and the car started showing check engine, when she took it to Nashville Subaru they claimed service was not done right in Atlanta. Again in few days same thing, took the car back about 3 times. Late September she even paid $200 for diagnostics to find out nothing is wrong with engine. October 2024 : I bring the car back to Atlanta and the check engine light comes back on. Took it to dealership again and they sent me a recommended repairs for about $8000. That’s when I decided to just bring the car back because I was totally confused with inconsistency. Spoke with service manager Mike about my concern and according to him “ let’s just change the battery and I will clean the leaks and then we will monitor and I will use 50% off coupon and all that. We decided to change the battery and 2 other things, end of the conversation I asked him “ how much will all that cost me?” And he wrote $710 on my invoice. Two days later when my husband went to pick up the car he was charged close to $1400. So you see I have totally lost trust in that dealership. How do you sent repairs estimate of $8000 and then decide we don’t need all that and then quote one price and then charge another? It seems like you are making the customers pay for your brand new state of the art facility. Did I make a mistake by buying another Subaru? More