Subaru of Gwinnett - Service Center

Service Excellence From vehicle drop off to vehicle pick up, Subaru of Gwinnett provides friendly and excellent service. In particular, Kyle Formula is an outstanding se From vehicle drop off to vehicle pick up, Subaru of Gwinnett provides friendly and excellent service. In particular, Kyle Formula is an outstanding service advisor since he does a great job communicating and following-up with any of my questions and service needs. I have been a customer at Subaru of Gwinnett for over 2 years and Kyle has continually exceeded my expectations with every appointment. By far, Kyle is the best service advisor I have experienced in many decades of vehicle ownership including 5 different Subarus. More

In and out quickly Made an appointment for a Saturday morning for routine service. They had me in and out in under an hour and that included them washing my vehicle. I w Made an appointment for a Saturday morning for routine service. They had me in and out in under an hour and that included them washing my vehicle. I was impressed and will return for future service. More

Love the Service Department at SOG! Finished a long walk with my pup this morning and got back to my car and noticed a pretty sizable piece of metal sticking out of my tire. I couldn't t Finished a long walk with my pup this morning and got back to my car and noticed a pretty sizable piece of metal sticking out of my tire. I couldn't tell if it was punctured or not but thought better safe than sorry so I took my Subaru to the closest Tire/Lube shop and had them look at the tire - my hope was they could plug it and send me on my way. The guy told me that it couldn't be plugged because of the location of the puncture and that I needed a new tire..he would try his best to get me one today but couldn't promise that it would be the same kind of tire. RED FLAG! I decided to listen to my intuition and took my car to Subaru of Gwinnett. Kyle was so nice and helpful (as always) and took my car right in to have it looked at. Twenty minutes later he comes back to tell me that the tire was totally fine, they removed the metal there was no damage to the tire at all. They checked my air pressure and then gave my car a complementary wash! Kyle rocks!! Thanks again SOG Service Dept! More

Saved my Labor Day weekend!! My 2015 Forester was acting weird today while I was at lunch so I stopped by the dealer so they could ride with me and see what was happening even tho My 2015 Forester was acting weird today while I was at lunch so I stopped by the dealer so they could ride with me and see what was happening even though they told me they didn't have any master techs working today. Shawn immediately felt the problem and said they would get me a loaner. I told him I was going out of town (state, actually) and he said he would see if they would make an exception to their "no out of state trips for loaners". He got it approved since my car was obviously not right, and I had plans for the Labor Day weekend. I was on my way in a 2016 Forester in under 30 minutes!! Wow! From Shawn to the rental guy to the greeter guy, everyone was so professional and friendly. No hassle. No arguments. Just here's your loaner, and we'll call you when we find out what's wrong with your car. FanTASTic job! You guys are the BEST!! More

Efficient Service Jill has taken care of my Subaru Forester for years. Now she is running an excellent team as Service Manager. Kyle handled everything about my appoint Jill has taken care of my Subaru Forester for years. Now she is running an excellent team as Service Manager. Kyle handled everything about my appointment professionally in a timely manner. The greeting system has also improved greatly since last year. More

First time there, great experience! I have to have had a great experience to even take the time to rate a company. First time here to get my Son's 30,000 mile service done. From the I have to have had a great experience to even take the time to rate a company. First time here to get my Son's 30,000 mile service done. From the moment I drove up, was greeted with friendly, efficient and knowledgeable employees and that experience continued throughout my entire visit there. The service was done while I waited in their welcoming customer areas, and checking out was a breeze. This is the epitome of Customer Service, the way we want to be treated. Kudos to the staff at Subaru of Gwinnett! More