Subaru of Gwinnett - Service Center

I was informed the cracking and tearing to my Legacy seat leather is cosmetic and as such will not be covered by my extended warranty. I don’t buy this one bit. If the leather is tearing it’s not holding up leather is cosmetic and as such will not be covered by my extended warranty. I don’t buy this one bit. If the leather is tearing it’s not holding up to the standard it’s supposed to and my leather seat is not functioning properly. I’m very disappointed that this was the conclusion of the service center. The tearing and cracking is getting worse daily. This will make me question where I take my car for service which is a great shame as service has generally been good excepting this. More

Great customer service provided. Arrangements were made so rental car was available when our car was dropped off for service. Arrangements were made so rental car was available when our car was dropped off for service. More

Great service. I was in and out quick. Inquired also about parts they were able to assist me. I was in and out quick. Inquired also about parts they were able to assist me. More

Great service. Thank you. Service was completed promptly. The service department meets or exceeds my expectation Thank you. Service was completed promptly. The service department meets or exceeds my expectation More

Very pleasant and friendly. thank you for your service. The rental service was a good experience. thanks. thank you for your service. The rental service was a good experience. thanks. More

Really appreciated the loaner car and the desire to please that Subaru of Gwinnett always shows. please that Subaru of Gwinnett always shows. More

Great people! I was however very disappointed I needed a battery and you had none in stock had to go to advanced auto. Was not pleased with them. Would much rath I was however very disappointed I needed a battery and you had none in stock had to go to advanced auto. Was not pleased with them. Would much rather give you my business. More

I have been unhappy with the service department the last few times. I brought the car in for my 60k maintenance. My expectation was to be notified which things were necessary and an estimate of the cost for few times. I brought the car in for my 60k maintenance. My expectation was to be notified which things were necessary and an estimate of the cost for me to approve. That's not what happened at all. I brought the car at 11am, got a loaner. I was called at about 1:20 and advised I needed a new battery, which would be about $400. I asked to have a little time to think about it. I called back at 2:20 and told them to go ahead. Then I got a call at 3:15 telling me the car was ready but asked if I could pick it up on Monday instead since they closed at 3 and everyone wanted to leave. (I had no idea they closed at 3 and wish I had been told that earlier, so I could get things out of my car, or I could have been there at 3 to get it). When we went to pick it up on Monday, it was $2k of work, which I was absolutely not prepared for, since nothing had been mentioned except the battery. Including replacing all the wipers, which I had just done a month prior. I guess the lesson is if you take it for a maintenance - they just do ALL of it, whether you need it or not. Since I'm not a mechanic, I expect some guidance on what NEEDS to be done but it seems that's not the case. More

Everyone was very helpful during the buying process, and afterward when we needed minor service help. We look forward to working with the dealership for all the car's future needs! afterward when we needed minor service help. We look forward to working with the dealership for all the car's future needs! More

Dealership doesn't listen to problems even when they have a class action lawsuit for these same problems a class action lawsuit for these same problems More