Subaru of Gwinnett - Service Center

Best Service Experience of My Life We've been having our cars serviced throughout all of our adult life at the various dealerships where we purchased or just near our home/office. None We've been having our cars serviced throughout all of our adult life at the various dealerships where we purchased or just near our home/office. None of these visits can compare to our recent service experience at Subaru of Gwinnett - and it is 2 hours from our home. Their process is totally streamlined with the customer in mind. We were met by someone who gets took basic information and escorted us to our choice of their 2 waiting rooms (one with a TV and one without). In a short time, our Service Advisor invited us to her office for a full review of the reason for the visit; what to expect, etc. When our visit turned out to be a lot longer than we had expected (ours is a recent purchase that was a fairly significant upgrade in the Outback, especially the entertainment system and needed a major software update) - we were immediately offered a loaner car which we used to do some last minute Christmas shopping. Our car was finished within the time estimated; we then checked out with the service advisor (another seamless process) and our car was promptly brought to us (including a wash/vacuum). More

A thorough and caring attitude Even when describing clinks, squeaks, vibrations, I've always experienced a caring and listening person in Jill Thurston. Even beyond the quirks of a Even when describing clinks, squeaks, vibrations, I've always experienced a caring and listening person in Jill Thurston. Even beyond the quirks of a car, she cares about YOU. More

Pleasant experience Everyone smiles! Never a grumpy look first thing in the morning. Very courteous, open doors for you, show you snack bar, always yes mam, clean cloth Everyone smiles! Never a grumpy look first thing in the morning. Very courteous, open doors for you, show you snack bar, always yes mam, clean clothes, ready to help, good hygiene. If I have a question that cannot be answered on the spot the employee will find me and give me the answer before I leave. Very well oiled operation, good quality people who enjoy their work place. More

My experience. I was waited on promptly. My service advisor explained what services would be performed, and what charges would be covered by my service agreement and I was waited on promptly. My service advisor explained what services would be performed, and what charges would be covered by my service agreement and what ones would be my responsibility. More

Quickly diagnosed the problem and fixed it I was able to make a last minute appointment when my car had some trouble starting. I arrived early but was seen immediately. A bad cell in the batter I was able to make a last minute appointment when my car had some trouble starting. I arrived early but was seen immediately. A bad cell in the battery was diagnosed and a new battery was recommended which was quickly installed. The service person I dealt with was friendly and curteous and answered all my questions clearly and patiently. More

You have the customer covered. Service advisor kept me appraised of car status; oil change and free wash took a little over an hour, but I didn't have any appointment. Service advi Service advisor kept me appraised of car status; oil change and free wash took a little over an hour, but I didn't have any appointment. Service advisor showed me the oil dipstick level (double check) on my drive out. Waiting area is like airline VIP area...free drink, snack, clean modern waiting areas, friendly staff. TV remote in rear TV waiting area lets customer control the TV. (Latest scandals on FoxNews, No spa, sauna, or waitress). Window to service area for those so inclined. More

Always a pleasure to visit this dealership! Love, love, love this dealership. I'm always treated with dignity and respect. This service department goes above and beyond to help their customers Love, love, love this dealership. I'm always treated with dignity and respect. This service department goes above and beyond to help their customers! I tried the day before to take my car in to my local Subaru location and was turned away since I didn't have an appointment. I will travel 50+ miles anytime to be treated the way that Gwinnett Subaru treats their customers. Since I travel a good bit with my job, these guys and gals keep me safe! I can't thank you enough!! More

Very efficient and very curtious Always great service. In snd out under an hour. I go out of my way to visit this dealership. Scheduled online easily. On par with BMW and Mercedes in Always great service. In snd out under an hour. I go out of my way to visit this dealership. Scheduled online easily. On par with BMW and Mercedes in terms of courtesy and convenience and faster. Better than Accura for similar routine maintenance visits. More

Great, fast service appointment! First time going to a dealership for a maintenance appointment and it was great! Super quick and thorough, plus they have wifi and coffee in the waiti First time going to a dealership for a maintenance appointment and it was great! Super quick and thorough, plus they have wifi and coffee in the waiting room. More

Very Pleasant Staff was prompt and professional. Enjoyed the visit. Also had some good snacks while waiting. I was surprised to see that it was washed. It was grea Staff was prompt and professional. Enjoyed the visit. Also had some good snacks while waiting. I was surprised to see that it was washed. It was great. More