Subaru of Gwinnett - Service Center

perfect balancing and alignment Had a vibration on steering wheel, and it is finally gone. Kyle and the service team performed nothing short of excellence. Thank you again gwinnett s Had a vibration on steering wheel, and it is finally gone. Kyle and the service team performed nothing short of excellence. Thank you again gwinnett subaru More

Great service experience I stopped in to buy a master key for a used Outback I purchased in Florida , where I live and drove the car to Duluth for my daughter's use. After ge I stopped in to buy a master key for a used Outback I purchased in Florida , where I live and drove the car to Duluth for my daughter's use. After getting the key from Summer in parts dept she ask service if they could squeeze me in to have the key programmed to the car. I was pleasantly surprised how accommodating this dealership was. I spoke to Issa, an advisor, and since it was my first visit he keyed in my info and noticed there were 3 open recalls. He offered to take care of the recalls as well if I could leave the car with him. He also offered a loaner car if I needed one. Almost all dealers down my way would not offer loaners unless the serviced car was purchased from them. After the next day the car was ready. I can promise Subaru of Gwinnett one thing, when it's time to purchase a new Subaru I will make that trip because of their outstanding customer service offered to me. More

Quick response. Accurate advice. Very knowledgeable and quick service. Courtsey car wash like no other japanese economy brand did. Advice only mecessary thing and reasonable issue wit Very knowledgeable and quick service. Courtsey car wash like no other japanese economy brand did. Advice only mecessary thing and reasonable issue with cost. Other dealer like honda try to steal money from you by changing air and cabin filters for $250? More

Great customer service Easy scheduling. Very friendly, efficient staff. Nice, comfortable waiting area. Explanation of service to be completed and costs prior to the start Easy scheduling. Very friendly, efficient staff. Nice, comfortable waiting area. Explanation of service to be completed and costs prior to the start of the service. More

Awesome place very personable This dealer is great. You feel right at home when you pull in and enter the premises. Everyone treats you as VIP. Love coming here for a few years now This dealer is great. You feel right at home when you pull in and enter the premises. Everyone treats you as VIP. Love coming here for a few years now. On my 3rd Outback. More

Outstanding I was in quickly and everything was done as expected. I am always happy when I come in to get my car taken care of. I was in quickly and everything was done as expected. I am always happy when I come in to get my car taken care of. More

Oil change and flat tire service The personnel were very polite and professional. The service was performed in a timely fashion. Explained what was to be done before service, includin The personnel were very polite and professional. The service was performed in a timely fashion. Explained what was to be done before service, including potential extra expense on tires. After service, the extra expense was not necessary and I really appreciated the honesty of the service department. More

Incompetent Service Manager The service manager Jill is beyond incompetent and appears to be over her head in her job duties. She’ll be disrespectful to me, a customer then get r The service manager Jill is beyond incompetent and appears to be over her head in her job duties. She’ll be disrespectful to me, a customer then get red and angry when I asked that she not speak to me like I’m ignorant just because I may be asking questions she is unable to answer. Perhaps Subaru of Gwinnett should find a better and more equipped Service Manager who can handle the pace of their job. Will not be returning and cannot trust a dealership with my car if they are comfortable hiring someone who is not prepared or able to function at their job of being the “Service Manager.” More

Good repairs under warranty, not reliable if none-warranty Good service during replacement of defective item under warranty/re-call, dealer provided loaner car during repairs and informed me over the phone pro Good service during replacement of defective item under warranty/re-call, dealer provided loaner car during repairs and informed me over the phone promptly. Very good service and no problem there so far. However, when I asked to diagnose a problem not related to warranty/re-call, wrong recommendation was provided to me that was not related to the issue at hand. Furthermore, I was recommended to replace items that were already installed earlier and are in perfect operational condition. I took my car to another mechanic who diagnosed car’s problem correctly and in under 10 minutes. I am quite unhappy about this occurance and hope that service management will look into this issue. I will inform service manager about this as well. More

Professional and friendly I am so happy I chose Subaru of Gwinnett over other service options. It was a long drive from home but my 2014 Outback, Clara Belle, is better for I am so happy I chose Subaru of Gwinnett over other service options. It was a long drive from home but my 2014 Outback, Clara Belle, is better for the experience. Shaun Feltner my service advisor was very professional and informative. Well done Gwinnett! We'll be back. More