Subaru of Gwinnett - Service Center

Always awesome Always great service from the people here. We have a closer dealer to us but always buy here and most service, it's worth the extra drive. Always great service from the people here. We have a closer dealer to us but always buy here and most service, it's worth the extra drive. More

Very courteous and friendly employees Wonderful place and great service. My appointments are also done very efficiently. The young people who work in the service department always gree Wonderful place and great service. My appointments are also done very efficiently. The young people who work in the service department always greet you with a warm smile. The wait is not that long either. You are out of there in no time. More

Excellent Service - A Hallmark of Subaru of Gwinnett My appointment was made on Wednesday afternoon. I had personal commitments on Thursday and Friday morning. I was scheduled for 11:30 AM on Friday. My My appointment was made on Wednesday afternoon. I had personal commitments on Thursday and Friday morning. I was scheduled for 11:30 AM on Friday. My car was checked in promptly. Service Advisor, Kyle, advised me of what should be done on this visit. He asked if there was anything else I would like checked. Fortunately, there was not. Kyle quoted an anticipated price and a time estimate of one hour. He advised me that someone would let me know if they should find anything else during their service inspection. I went to the waiting area where I obtained a cup of coffee. Water, tea, and snacks were also available if anyone chose to partake of those items. Kyle came to the waiting area at approximately 12:25 PM and advised me that my auto was ready. Kyle went over the list of items which had been completed. He then went over what I should expect on my next service (60,000 miles). The next service will be considerably more expensive than the service just completed. However, I already know, so I will not be surprised at my next service. Kyle escorted me to my freshly washed vehicle and I drove away in a clean car, satisfied with my service and at the predicted time and expense. I do not want to sound complacent; but, after three plus years and 55,000+ miles of driving my Subaru , I have come to expect the same good service each time I visit. More

Another Excellent Customer Experience I purchased my Outback from Subaru of Gwinnett and have experienced four service visits. Three were for scheduled maintenance and one was due to an un I purchased my Outback from Subaru of Gwinnett and have experienced four service visits. Three were for scheduled maintenance and one was due to an unexpected battery failure. In each occasion, the service department attended me promptly and kept me informed of the status of the service. The waiting area is quiet and comfortable and the coffee, snack and refreshments bar is a added touch of courtesy that shows how much they value their customers. When the services were completed, there were only good surprises such as not charging me for the battery or washing my car (nice touch always). I live in Brookhaven and gladly drive the 25 minutes for their excellent service. I've already recommended Subaru of Gwinnet to two good friends. More

Popped in for a quick 30,000 check up Had no appointment, was told it would take an hour and a half to complete, I was driving away in an hour and 20 minutes Had no appointment, was told it would take an hour and a half to complete, I was driving away in an hour and 20 minutes More

great service that exceeded my expectation Great Service that exceeded my expectation. This Subaru Dealer have given me and made me become a Subaru FAN for Life. Now, i convince my other brot Great Service that exceeded my expectation. This Subaru Dealer have given me and made me become a Subaru FAN for Life. Now, i convince my other brothers to BUY SUBARU and they will when the 2019 Forester New model come out. More

6K miles service I had my Subaru first service at Subaru of Gwinnett. They were very friendly, accommodating and helpful even though I had to move up my appointment se I had my Subaru first service at Subaru of Gwinnett. They were very friendly, accommodating and helpful even though I had to move up my appointment several times. Thanks everyone who had to work with me to keep my Subaru Outback up to date. More

Excellent! I was greeted warmly, the service techs updated me at each step. I liked that they photographed my car before service. The car was completed on time a I was greeted warmly, the service techs updated me at each step. I liked that they photographed my car before service. The car was completed on time and everything was great! More

Outstanding service department I arrived on time and was cheerfully greeted. Shaun answered all my questions and my service was done in a very timely manner. In fact, a little less I arrived on time and was cheerfully greeted. Shaun answered all my questions and my service was done in a very timely manner. In fact, a little less time than expected. More