Subaru of Gwinnett - Service Center

second time retiming the front paseanger window control on July 3, I will have had the outback for one year, and yet, I am not really happy with the outback - it lacks features I thought I was buying - like on July 3, I will have had the outback for one year, and yet, I am not really happy with the outback - it lacks features I thought I was buying - like a touch lift close button, and GPS connection on the screen - I am happy with the ride I get, and the mileage I get. But the lift door - it is wears on me - it doesn't close easily - and and the lift door light comes on alot . just wish I had that button. However, the service personnel have been great - so - that's why I give you all a 4 - More

Pleasant Experience Taking your car in for service is hardly anyone's favorite chore but Subaru of Gwinnett makes it virtually painless. I'm always greeted quickly and p Taking your car in for service is hardly anyone's favorite chore but Subaru of Gwinnett makes it virtually painless. I'm always greeted quickly and pleasantly, they give me an approximate time my car will be finished (and its usually done quicker), the waiting room is clean and comfortable and beverages and snacks are available. I'm always treated like an important customer and I feel like my car is well taken care of. More

Best Service Dept in GA! I continue to always get great service at Subaru of Gwinnett. They work with me and my budget to only due what is necessary and warn me in advance of I continue to always get great service at Subaru of Gwinnett. They work with me and my budget to only due what is necessary and warn me in advance of upcoming mantainance. Service performed is always top notch! The service at SOG is why I have purchased my last two Subaru Foresters from Subaru of Gwinnett More

Very efficient service department. The service was done in a timely manner and items were pointed out that needed to be completed for optimal performance. I would drive way out of my ar The service was done in a timely manner and items were pointed out that needed to be completed for optimal performance. I would drive way out of my area to come to this dealer for service. More

BEST SERVICE DEPARTMENT IN ATLANTA I'm always going for early appointments and Subaru Of Gwinnett always have an appointment and get me out very quickly, which I really appreciate. I'm always going for early appointments and Subaru Of Gwinnett always have an appointment and get me out very quickly, which I really appreciate. More

Poor Communication and Disorganized Very poor on all aspects. Looking for another dealer to service vehicle. This has, sadly, left me with a very dim view of Subaru as a brand so sincere Very poor on all aspects. Looking for another dealer to service vehicle. This has, sadly, left me with a very dim view of Subaru as a brand so sincerely hoping it's a dealer issue More

Work done fast and professionally, good experience The intake of the car was professional and easy, the waiting rooms were good and they offered above expected amenities. One of the things I really li The intake of the car was professional and easy, the waiting rooms were good and they offered above expected amenities. One of the things I really liked... Only hiccup was I was left waiting for the service writer to get with me, after 20 minutes, I found someone who immediately helped and thereafter, all was great. Smooth out that rough spot by letting me know how long I should expect to wait and be sure to communicate if things are slow. More

Absolutely awesome. Had a wheel bearing replaced a few years back. Great awesome one day service. Made an appointment dropped it off early and got a call when completed Had a wheel bearing replaced a few years back. Great awesome one day service. Made an appointment dropped it off early and got a call when completed. Recently had an evap system leak repaired. Also had a recall associated with fuel tank covered. During the service an additional engine code.. The additional engine code was also covered by the recall. Saved me over a thousand dollars because of honesty and inegrity of staff. Got many other repair recommendations but didnt feel presured to pursue. Seriously considering making them my sole service provider. And biggest win with both trips was that end total ended up being more than 100 dollars less than what was quoted. More

Sketchy Was told my tires needed alignment. I opted to have them aligned where I bought tires, but didn’t. Next service expected to need tire alignment. Nop Was told my tires needed alignment. I opted to have them aligned where I bought tires, but didn’t. Next service expected to need tire alignment. Nope - everything is ‘fine’. When questioned, they offered to “put the car on the rack & check”. Why would I trust them?! Complimentary “wash” left streaks (dirty/clean) from car wash, bugs & greasy palm print on hood. Their quality is sub par. More

EFFICIENT, FRIENDLY SERVICE TO MY CAR WAS HANDLED IN AN EFFICIENT AND FRIENDLY MANNER AND THE WAITING AREA WAS PLEASANT AND CLEAN AND THE BATHROOM WAS CLEAN. THANKYOU. SERVICE TO MY CAR WAS HANDLED IN AN EFFICIENT AND FRIENDLY MANNER AND THE WAITING AREA WAS PLEASANT AND CLEAN AND THE BATHROOM WAS CLEAN. THANKYOU. More