Subaru of Gwinnett - Service Center

Happy that I bought a Subaru on the advice of my daughter. Very friendly and helpful. Jeff Bowman is listed on the paperwork. I was kept up to date and waited only a short time for the work to be done. Very friendly and helpful. Jeff Bowman is listed on the paperwork. I was kept up to date and waited only a short time for the work to be done. More

Excellent Service Center I always get my car serviced at Subaru of Gwinett. They are the best when it comes to customer experience. I never had any problems/issue with my vehi I always get my car serviced at Subaru of Gwinett. They are the best when it comes to customer experience. I never had any problems/issue with my vehicle in the last 3 years. Definitely recommended. More

Service is lacking Took the car in for an inspection, oil change, tire rotation. The oil change was performed and supposedly the air filters where changed (overpriced). Took the car in for an inspection, oil change, tire rotation. The oil change was performed and supposedly the air filters where changed (overpriced). Tire rotation was not performed. The brakes were not checked. There was a charge on the quote for the tire rotation but had to remind the adviser, the tire rotation was included since the tires were purchased there. I didn't realize they did not rotate them until I got home. I do not know if the other items were inspected. An just a small thing, the car was not washed even though all cars are to be washed and it was on the service order. Services that were to be performed- Inspect suspension Inspect parking brake Inspect axle boots and joints Inspect brake lines Inspect disc brake pads and discs Replace A/C filter every 12 months or 19,200 km (12,000 miles) Inspect steering system (power steering) Replace engine oil and oil filter Perform tire rotation & inspection More

Windshield wipers recall I had to visit this service center twice to get the windshield wipers fixed. The second time it took 2.5 hours for them to “hook up the wires”. No one I had to visit this service center twice to get the windshield wipers fixed. The second time it took 2.5 hours for them to “hook up the wires”. No one gave me updates or informed me what was going on. I also asked them to look at a light that had been on and to take a look at the sunroof. Neither of these things were taken care during this 2.5 hours. More

GREAT!!!!! Thanks again for all your help!!! You loaned us a car, for vacation, and we are sooo grateful. Our car needed some work, and needed to be left a Thanks again for all your help!!! You loaned us a car, for vacation, and we are sooo grateful. Our car needed some work, and needed to be left at the dealership. They were so kind! You guys are AWESOME!!!!!! More

Customer friendly Sey up a walk-in appointment and they were prompt and professional in getting me out as soon as possible. Very friendly and helpful staff. Sey up a walk-in appointment and they were prompt and professional in getting me out as soon as possible. Very friendly and helpful staff. More

Great Service Ease of making an appointment was great, the loaner car was ready to go when I arrived and the car was repaired in a timely manner! Ease of making an appointment was great, the loaner car was ready to go when I arrived and the car was repaired in a timely manner! More

Found and fixed unusual sensor problem My 2016 Forester would have the collision avoidance and lane departure sensors shut down in extremely heavy rain, which is normal. However, they woul My 2016 Forester would have the collision avoidance and lane departure sensors shut down in extremely heavy rain, which is normal. However, they wouldn't reset after leaving the rain behind, which is very abnormal. After working on the car for several days the problem was tied to my steering assy being our of alignment with the wheels. When the car was going straight the wheel was turned to the side. Interesting problem. More

Totally professional service that exceeded expectations. Very easy to set appointment, with short lead time. Repair/maintenance done promptly and professionally, well within estimated time and price. Found Very easy to set appointment, with short lead time. Repair/maintenance done promptly and professionally, well within estimated time and price. Found and did a few extras w/out charge. Excellent service experience. More

The best so far Alyssa is a genuine and straight forward service care person. Got there and everything was ready for my car to be taken in and serviced as was promise Alyssa is a genuine and straight forward service care person. Got there and everything was ready for my car to be taken in and serviced as was promised to me. She even set up a follow up appointment to tare care of spots on my fabric. I always receive excellent service from her. I live 55 minutes away, but it's the quality of service that makes the journey worthwhile. I highly recommend Subaru of Gwinnett. More