Back

Subaru of Gwinnett - Service Center

Duluth, GA

4.5
3,122 Reviews

3,122 Reviews of Subaru of Gwinnett - Service Center

Sort by
September 20, 2018

good service I alway enjoy working with Kyle Formella. He is very good at his job.He should climb the ladder to be a great service manager one day More

by HRI1947
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
kyle formella
Oct 12, 2018 -

Subaru of Gwinnett responded

Hello, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a great day!

September 20, 2018

I love this place This is the only dealership that I love. I can bring my 5 year old daughter and sit in the kid’s lounge. The snacks are a nice touch too. Everyone be More

by MelissaHerbert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Formella
Oct 12, 2018 -

Subaru of Gwinnett responded

Melissa, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a great day!

September 20, 2018

Quick patch repair of flat tire. I ran over a rubber bungee strap and the hook punctured the tire and caused the rubber strap to bang up against the side of the car while the wheel wa More

by WAYNE_BRANAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
Oct 12, 2018 -

Subaru of Gwinnett responded

Wayne, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a great day!

September 17, 2018

A great experioence getting a new motor!!! My motor was using oil, and Subaru replaced my motor. I can now go another 100,000 miles. Had an awesome experience all the way around. More

by ARINAMEEUWSEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle, Sean
Sep 19, 2018 -

Subaru of Gwinnett responded

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

September 17, 2018

After 10 years of excellent experience from Subaru Dear Managers Herb Jennifer & Gary I want to share exemplary reports and genuine gratitude to all the service & sakes crew. Jill Issa Kyle Shawn More

by GMB1099
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Kessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Sikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Issa Kyle Shawn Willis Alyssa , Herb Hoffman, Alyssa Elery, Jill Thurston, Sebastian Lewallen
Sep 19, 2018 -

Subaru of Gwinnett responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

September 17, 2018

Lot of issues after sales Car in shop 3 times since purchase. Seems to be very little in the way of thanks for buying a vehicle. They've been good about a loaner . More

by Jaxspp
Recommend Dealer
No
Employees Worked With
Elizabeth Puckett, Eric Fritsch
Oct 17, 2018 -

Subaru of Gwinnett responded

We regret to hear of any issues with your vehicle. We would like the opportunity to address your concerns. Please reach out to Taylor Spicuzza at (678) 584-7200 or tspicuzza@subaruofgwinnett.com when you have a chance. Thank you, and we look forward to hearing from you.

September 14, 2018

Solved the problem that a independent shop couldn't. Made it easy by offering a courtesy car. Would bring it here first in the future. More

by TEJCPA6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
shaun
Sep 19, 2018 -

Subaru of Gwinnett responded

Hi we're so happy we were able to help you out! Please don't hesitate to reach out if there's anything additional we can do for you.

September 13, 2018

Quality Service with attention to detail My 2011 Forester was due for oil change so I brought it in for that and front end alignment. I knew brakes were due but did not know how long I had l More

by 3Subaruowner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alyssa Elery
Sep 19, 2018 -

Subaru of Gwinnett responded

Hello, we're glad you had such a wonderful experience with us! If you're ever in need of more help, please let us know! We hope you have a great day!

September 11, 2018

Total complete customer service!! Very efficient, listened well to all issues, wifi, pleasant waiting area, extremely accomodating . My service rep, Issa Kone rocked!! Tyler the servi More

by TABBYKATHY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Issa kone, tyler
Sep 19, 2018 -

Subaru of Gwinnett responded

Your wonderful feedback and rating mean a lot to us! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 11, 2018

Changes I did not ask for My radio settings were changed and my clock is GONE. It is as if the battery was removed. I am not happy with that also my car had two scratches that More

by ALICE.B.FORD
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Young man in service Kyle Formella. He was very nice and helpful.
...
278
...