Subaru of Gwinnett - Service Center

quick and efficient The moment that I pulled my vehicle into the service area, I was greeted by service workers and was asked the reason for my visit. I was told the app The moment that I pulled my vehicle into the service area, I was greeted by service workers and was asked the reason for my visit. I was told the approximate wait and where the waiting areas were. When the vehicle was finished, I was given a thorough explanation and had paperwork printed out. My car was neat and clean when I got back in. More

Went for oil change and more disgnostics Took the time and care to listen to my other concerns. Even offered to take a more in depth look if issue kept happening. Let me know the estimated ti Took the time and care to listen to my other concerns. Even offered to take a more in depth look if issue kept happening. Let me know the estimated time it would take and what to check for next time. More

Very friendly and helpful When I arrived the mechanic came out to greet me to talk to me about my problem with the car. They were very friendly and helpful. When I arrived the mechanic came out to greet me to talk to me about my problem with the car. They were very friendly and helpful. More

Great SUBARU Service Can’t say enough good things about Gwinnett SUBARU. Bought my Impreza from them five years ago and it was a painless transaction. They have serviced m Can’t say enough good things about Gwinnett SUBARU. Bought my Impreza from them five years ago and it was a painless transaction. They have serviced my car ever since then. Always a pleasure. Yes a pleasure to deal with them. More

Great I made an appointment and was taken promptly. Isa was very courteous and knowledgeable. I'm very satisfied with the service. Their waiting lounge was I made an appointment and was taken promptly. Isa was very courteous and knowledgeable. I'm very satisfied with the service. Their waiting lounge was clean and offered complementary beverages. More

It was great The entire Service team is wonderful. I would recommend them to everyone. They are friendly, efficient and competent. I trust them with my 2013 Fore The entire Service team is wonderful. I would recommend them to everyone. They are friendly, efficient and competent. I trust them with my 2013 Forester More

Good overall Experience Came in for basic oil change, fluid checks, vehicle assessment. Service was great at check in and service advisor, service was well performed. Only 2 Came in for basic oil change, fluid checks, vehicle assessment. Service was great at check in and service advisor, service was well performed. Only 2 issues were that I was using an email special sent specifically to our inbox for 50% discount off normal price of an oil change package, with regular price being $58.88 on the coupon. Once my service was completed and I received my invoice, I was charged 50% off of $76.88 for the oil change. When I questioned the difference based on the printed email I had brought along, I was told that my vehicle required full synthetic oil, which was more expensive. If this was the case, it should have been stated on the email I received (was stated nowhere), so cost me roughly an extra $9 + tax, which was deceptive in y opinion. Otherwise, everything went very well other than quite a few spots on side mirrors and paint after the car was washed, but we just re-washed at our local car wash afterward. Super friendly personnel at this dealership, would have given 5 star rating if not for mis-quoting the price we were to pay on the email. More

Stisfied I had to return to have Fogg lamp lamp looseness corrected (of fog lamp kit) I had installed over all job was done, good and I like the friendly envir I had to return to have Fogg lamp lamp looseness corrected (of fog lamp kit) I had installed over all job was done, good and I like the friendly environment and the amenities you provided while waiting for my suv More

trailer hitch install Scheduled appointment, arrived checked in quickly, got a loaner, later that afternoon they tested me it was ready. All very smooth. Everyone was very Scheduled appointment, arrived checked in quickly, got a loaner, later that afternoon they tested me it was ready. All very smooth. Everyone was very pleasant. More

Friendly Staff From the initial greeting to the final return pick up of my 2013 Outback everyone is always friendly & easy to work with. Very pleasant! For this last From the initial greeting to the final return pick up of my 2013 Outback everyone is always friendly & easy to work with. Very pleasant! For this last visit I gave 4 stars only because one issue has not been resolved yet. However, in all fairness there may have been a communication error on my part. It was not a safety problem and I know that it will be properly handled once I return. Thanks, Nancy Samples Lakemont, GA More