Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,943 Reviews of Subaru of Gwinnett - Service Center
Sort by
December 06, 2021
Friendly, helpful staff and very swift and efficient service. The place is very clean and presentable. service. The place is very clean and presentable. More
by CHAMBERLAIN_CHRISTIAN
Verified CustomerEmployees Worked With
Helpful December 06, 2021
December 03, 2021
Very friendly staff and they are responsive to any questions I had. Thank you all questions I had. Thank you all More
by MARYE.MALADY
Employees Worked With
December 02, 2021
I waited more than 5 hours on site. Arrived approximately 10:15 am. I was told 2 hours for the Starlink update by service advisor Issa Kone. After 3 hours of waiting, Jill Thurston asked me if I had been u 10:15 am. I was told 2 hours for the Starlink update by service advisor Issa Kone. After 3 hours of waiting, Jill Thurston asked me if I had been updated and it was only after I told her "no", she immediately got he service adv to update. He informed me that I needed a new battery and brake flush which I agreed on. I could watch my vehicle from the room I was in; and, my car was not serviced with battery (?) and brake flush until an hour later! After 5 hours, work was completed. He invited me outside to complete the transaction and rather than swipe my credit card, he wanted to enter the numbers in the computer he was using outside. I informed him I wasn't comfortable with putting my numbers in, I preferred contact-less or inserting card for security purposes. He proceeded to insert my numbers much to my chagrin! He then asked me if I had any "discounts." In the past the service rep offered whatever was sent to customers. At this point I was stressed and forgot that I did receive a card from Subaru offering "15% off on any service or repair." I was charged approximately $345.00 for work performed and told me I would not be charged for the oil change ($54.95). I usually ask for Jeff Bowman but he was off that day. More
by Fran Botts
November 29, 2021
Service Manager was very professional, polite and friendly/courteous! In the garage work floor, there is an Amazing team of Car Techs = that is there are 2 or more techs swarming the car in a coor friendly/courteous! In the garage work floor, there is an Amazing team of Car Techs = that is there are 2 or more techs swarming the car in a coordinated well-rehearsed manner checking every detail and working as a well-trained professional auto pit crew accomplishing tasks via this team approach! Great Job! Only suggestion for improvement is on busy days to ensure to fit customers with appointments into the work flow at the appointed time. More
by JHREYNOLDS1
Employees Worked With
Check with Kyle for the names of the Express teams working in front of the window in the waiting room. , Kyle Formella
November 29, 2021
Great customer service. Richard was very courteous, helpful, and clearly explained what work I needed done on my car. helpful, and clearly explained what work I needed done on my car. More
by SLMOORE2013
November 27, 2021
Lots of construction. Friendly folks , decent lounge. Service advisor took care of service needs. Ok Service advisor took care of service needs. Ok More
by AJDROAMER
November 25, 2021
Quick and thorough check in. Repairs was promised in 2-3 hours, a that I wold get a phone call letting me know it was done. Promptly at 2 hours I got the phone call the warranty repair was done and I could hours, a that I wold get a phone call letting me know it was done. Promptly at 2 hours I got the phone call the warranty repair was done and I could get the car. More
by MSHANSON1969
Employees Worked With
No listed
