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Subaru of Gwinnett - Service Center

Duluth, GA

4.6
2,943 Reviews
Call Service Center (678) 921-3925

2,943 Reviews of Subaru of Gwinnett - Service Center

Sort by
December 10, 2021

Friendly staff. Warm room. Hot coffee. Dog friendly. Nice cars. Free granola bars. What’s not to like? More

by PHIPPSFOSTER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jill Thurston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2021 -

Subaru of Gwinnett responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and star rating! We hope you continue to choose us for all your automotive needs! Take care!

Helpful
December 09, 2021

Easy to schedule appointment on line, prompt service and no problems getting loaner. They couldn’t solve problem but nice about it. More

by STEVE_HARDING
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2021 -

Subaru of Gwinnett responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Safe travels!

Helpful
December 09, 2021

Service rep was extremely GREAT, but after two failed attempts at (2 hours each) to upgrade my StarLink from 3G to 5G to keep it working after January, 2022, I'll try Troncalli. More

by BACOOP47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kyle Formella
Report | Print
Helpful
December 09, 2021

A great first experience at their service department. I will certainly be back. With both cars. More

by SRONEY0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Formella
Report | Print
Dec 10, 2021 -

Subaru of Gwinnett responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Helpful
December 09, 2021

Excellent service. Prompt and efficient service. I felt the improvement in how my car operated as soon as I got back on the road. More

by deb.calhoun@yahoo.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jill Thurston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2021 -

Subaru of Gwinnett responded

Hi, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

Helpful
December 09, 2021

Appointment was 9:30am to change oil-filter. Also changed cabin filter though not requested but within maintenance requirements. Key word here is EXPRESS oil change which gives the impression it would be qui More

by Cykeman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Issa Kone
Report | Print
Dec 11, 2021 -

Subaru of Gwinnett responded

Hello, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out to Taylor Spicuzza at (678) 584-7200 or tspicuzza@subaruofgwinnett.com so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership. Take care!

Helpful
December 08, 2021

The dealership is clean and orderly. Everyone on the staff was polite and extended great hospitality. My needs were met. More

by GABE.ORTIZ3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffery?
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Dec 09, 2021 -

Subaru of Gwinnett responded

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

Helpful
December 07, 2021

Service was prompt and professional. Kyle thoroughly discussed the work and presented options The loaner vehicle was appreciated More

by JOE.LINDACHER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Formella
Report | Print
Dec 08, 2021 -

Subaru of Gwinnett responded

Hi Joe, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

Helpful
December 06, 2021

Always polite, professional, and thorough and the service managers patiently explain all the service needs. More

by DEBBYLOGAN4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Formella
Report | Print
Dec 07, 2021 -

Subaru of Gwinnett responded

Hi, we really appreciate your great feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Helpful
December 06, 2021

Shannon provide Great Customer Service and was very professional. Made me feel like I was being taken care of. More

by ANITA.ROBINSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon
Report | Print
Dec 07, 2021 -

Subaru of Gwinnett responded

Hi Anita, we're happy to hear you had such a positive experience with Shannon! If you're ever in need of more help, please let us know!

Helpful
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