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Subaru of Gwinnett - Service Center

Duluth, GA

4.6
2,938 Reviews
Call Service Center (678) 921-3925

2,938 Reviews of Subaru of Gwinnett - Service Center

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January 22, 2022

The service team is amazing. Went above and beyond to take care of me and my Ascent. More

by traderjohn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2022 -

Subaru of Gwinnett responded

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
January 21, 2022

Overall good experience. Service was exceptional. Timely service and great refreshments. Would recommend to anyone. More

by JENNIFERSTOVER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jill Thurston
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Bowman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Herb Hoffman, Kyle Formella, William Garcia
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Jan 24, 2022 -

Subaru of Gwinnett responded

Hi Jenniferstover, we really appreciate your great feedback! We hope to be of service to you again! Take care!

Helpful
January 21, 2022

They did a Wonderful service , every teasers are so kind and informative. They explained everything about the service and waiting time. More

by GRACEHONG46
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jill Thurston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Herb Hoffman, Kyle Formella, William Garcia
Report | Print
Jan 24, 2022 -

Subaru of Gwinnett responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

Helpful
January 21, 2022

Very excellant for kindness and so fast 6 month inspection to gave me explain. Thank you so much. More

by IKSYOON
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sara Angel, William Garcia
Report | Print
Jan 24, 2022 -

Subaru of Gwinnett responded

Hi Iksyoon, we really appreciate your great feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Helpful
January 21, 2022

Jessica was great! The shop foreman was awesome as well. Everyone took time to explain the problems and help us get our car fixed. More

by MSA1798
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service advisor Jessica.
Report | Print
Jan 24, 2022 -

Subaru of Gwinnett responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
January 20, 2022

I gave a 4 star because I did have to wait about 2 hours for an oil change and tire rotation. I understand they had a staff shortage due to Covid so i'm not going to ding them too much for that. More

by LEEJ23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Formella
Report | Print
Jan 24, 2022 -

Subaru of Gwinnett responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

Helpful
January 20, 2022

As always, the customer service is excellent as well as the maintenance of my Subaru. More

by DANMELOHERRON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Formella
Report | Print
Jan 22, 2022 -

Subaru of Gwinnett responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

Helpful
January 20, 2022

My latest round of dealer service was actually better than some previous trips, so I give them a third star. They didn't screw up an old change and tire rotation. More

by JEFF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kyle Formella
Report | Print
Sep 14, 2022 -

Subaru of Gwinnett responded

Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback!

Helpful
January 20, 2022

Always professional and polite. I'd found the service to be pretty quick, generally. A good experience overall. More

by TRAMMELLX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominique Glisson
Report | Print
Jan 22, 2022 -

Subaru of Gwinnett responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Subaru of Gwinnett!

Helpful
January 20, 2022

Took longer than expected but parts had to be ordered. My car was nice and clean when I got it back though. Service technicians were very upbeat, professional and polite. More

by TA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Issa
Report | Print
Jan 24, 2022 -

Subaru of Gwinnett responded

Hi Ta, we really appreciate your great feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Helpful
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