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Subaru of Gwinnett - Service Center

Duluth, GA

4.6
2,938 Reviews

2,938 Reviews of Subaru of Gwinnett - Service Center

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January 25, 2022

Ummm, Service was excellent. Kyle took great care of my issues! Even the extraneous ones! I was blown away by the courtesy given here. This was almost fun!! More

by TPHILL2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jill Thurston
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Formella, Dominique Glisson
Jan 27, 2022 -

Subaru of Gwinnett responded

Hi, thank you for your kind words! We're happy we could help. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

January 25, 2022

The folks at Subaru of Gwinnett, particularly Jeff are outstanding. . Unfortunately I’m not pleased with Subaru. My factory installed battery died in just 26 months. Subaru wanted close to $500.00 to re More

by GEORGE.MRAZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2022 -

Subaru of Gwinnett responded

Hi, thank you for your honest feedback. We do try to keep prices competitive in the market, so we are sorry you felt they were too high. If you would like to discuss your experience in more detail, please give a call to Taylor Spicuzza at (678) 584-7200 or tspicuzza@subaruofgwinnett.com at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.

Jan 27, 2022 -

GEORGE.MRAZ responded

The price of the battery was one concern. My biggest one is that a brand new factory installed battery died in less than 26 months. Obviously something was wrong or defective with it. Subaru should of made it right. My email is George.mraz@yahoo.com

January 25, 2022

It is a pleasure to visit your office. Such a wonderful people. Great job done on my car as a prophylactic. My best wishes for your business. More

by Anna Casto
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Garcia
Jan 27, 2022 -

Subaru of Gwinnett responded

Hi Anna, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

January 25, 2022

Courteous and professional service-,however 6 days to update my Starlink was too long.......Tom Beauchamp More

by TOMB1551
Recommend Dealer
Yes
Employees Worked With
Jennifer Kessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Spicuzza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Formella
Jan 27, 2022 -

Subaru of Gwinnett responded

Hi, we really appreciate your great feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 24, 2022

Friendly and helpful from arrival, very nice waiting area, and went over discovered issues well. The only odd thing was that this checkup was for a leased car to make sure I wasn't in trouble somehow w More

by BLUE_BRIAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Formella
Jan 26, 2022 -

Subaru of Gwinnett responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

January 24, 2022

Great folks . Offered a loaner. Better than those in town. I switched for a reson. More

by JOHN.ARMSBY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Formella
Jan 26, 2022 -

Subaru of Gwinnett responded

Hello, we really appreciate your great feedback! Our team is available should you require any extra help.

January 24, 2022

The people at this dealership are Kind,prompt, give clear explanations,and offer a nice waiting room More

by SMCDONALDMN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jill Thurston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2022 -

Subaru of Gwinnett responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

January 22, 2022

On my last 2 visits the service was disappointing to say the least; I expected better. More

by CARLOS4159
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun Michael Felt, Issa Kone
Jan 24, 2022 -

Subaru of Gwinnett responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

January 22, 2022

Shop is up front with recommendations and cost. Representative explains what is needed clearly. Work is done well and in a timely manner More

by BULLARDCA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Issa Kone, 5 stars again.
Jan 24, 2022 -

Subaru of Gwinnett responded

Hi, we appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

January 22, 2022

Kyle was great! He let me know what needed to be done on my car as soon as he knew, and when I picked it up he had my car pulled up, clean and warm! More

by CMCPETE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Formella
Jan 24, 2022 -

Subaru of Gwinnett responded

Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

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