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Subaru of Gwinnett - Service Center

Duluth, GA

4.5
3,121 Reviews

3,121 Reviews of Subaru of Gwinnett - Service Center

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June 13, 2022

Got my car back in worse condition than when I brought it in to get looked at. More

by Roach
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kulscar , Jill Thurston
Jun 15, 2022 -

Subaru of Gwinnett responded

Hi Roach, we are so disappointed to learn of this situation you have described. Please reach out to Taylor Spicuzza at (678) 584-7200 or tspicuzza@subaruofgwinnett.com when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

June 13, 2022

Subaru Gwinnett is the "hands down" best for customer service satisfaction. They are attentive to your concerns regarding your vehicle and ensure that your concerns are adequately addressed. The waitin More

by SHIRLEYZACKERY22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2022 -

Subaru of Gwinnett responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

June 11, 2022

This is the 5th Subaru that I fell in love with:3 Foresters and 1 Impreza from Massachusetts due to the Subaru performance on the snow. Now I bought the 5th Forester even in Georgia. Employees at Su More

by YNKIM01720
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Williams, Marissa Swenson
Jun 13, 2022 -

Subaru of Gwinnett responded

Hi, thank you for your kind words! We're happy we could help. Thank you so much again for choosing Subaru of Gwinnett as your first choice for service!

June 10, 2022

Good mostly what I expected though nothing special and no reason for there to be a 5 star More

by SEANDUDLEYBIZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Herb Hoffman, Jill Thurston, Kyle Formella, William Garcia
Jun 13, 2022 -

Subaru of Gwinnett responded

Hi, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

June 10, 2022

I have NEVER been a person to get there car serviced at the dealership. After working with Richard for service on our first Subaru, I have come to appreciate a great advisor who knows my car, my needs and More

by BOBBYNJAMES
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Kulscar
Jun 13, 2022 -

Subaru of Gwinnett responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

June 09, 2022

Great service, with a small, as always. The waiting area is clean, with coffee, water and snacks available. More

by DAVID_AYERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jill Thurston
Jun 10, 2022 -

Subaru of Gwinnett responded

Hello David, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 08, 2022

Everyone at Subaru of Gwinnett is helpful and polite. Their service waiting area is comfortable and pleasant. More

by K_E_E_L
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Formella
Jun 09, 2022 -

Subaru of Gwinnett responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Subaru of Gwinnett

June 08, 2022

They have a grate service department and customer service. I but a new Subaro from them , my car was making noise , they were calling me 3 times a day to update the situation. I had almost five more More

by Fred
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jill Thurston
Jun 09, 2022 -

Subaru of Gwinnett responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 07, 2022

Great service! It just took a little while since I came on a Saturday morning. More

by HB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
richard
Jun 09, 2022 -

Subaru of Gwinnett responded

Hi, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 07, 2022

Richard did a wonderful job managing repairs and replacements parts for my 2019 Crosstrek. Arranged for a loaner vehicle while my car was being serviced. The team even worked on the driver seat More

by VZSONYA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard 404-510-6291 - this is who worked with me
Jun 09, 2022 -

Subaru of Gwinnett responded

Hi, we're happy to hear you had such a positive experience with our team! Thank you so much for your feedback! We hope you have a great day!

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