Subaru of Gwinnett - Service Center

Concierge kept me informed all the way through the service experience. Much appreciated the beverage and snacks dice I was there 4.5 hours. service experience. Much appreciated the beverage and snacks dice I was there 4.5 hours. More

They kept my vehicle for 5 days to perform a diagnostic; provided a very questionable rationale for not performing warranty work; phone contact with service department is poor - system leads to voice mails provided a very questionable rationale for not performing warranty work; phone contact with service department is poor - system leads to voice mails and unreturned messages; customer service rep difficult to contact; currently experiencing a problem with vehicle as a potential result of work performed; cost-value ration is poor. More

Thank you for showing the love. I brought my car in for 18 month check up and concern about my AC. Thanks for lending me a car to get home while you corrected the issue with the A I brought my car in for 18 month check up and concern about my AC. Thanks for lending me a car to get home while you corrected the issue with the AC. Your service surpasses all others in my 50+ years of owning a car. More

I always have a great experience at Subaru of Gwinnett! Service department is very attentive! Service department is very attentive! More

Was in to have my tire plugged and waited for it. My appointment was at 10 and my car wasn’t done until almost 12. If I knew it was going to take that long I would have just done it myself. My appointment was at 10 and my car wasn’t done until almost 12. If I knew it was going to take that long I would have just done it myself. More

I have always been treated well during the purchase of my car and with the level of service at Subaru of Gwinnett. After some initial services I changed to another dealership in Chattanooga, as it was closer car and with the level of service at Subaru of Gwinnett. After some initial services I changed to another dealership in Chattanooga, as it was closer for me and less traffic to deal with driving from North Ga. Big mistake. I received the worst level of service I have ever experienced at a new car dealership, to the point of putting my safety at risk by not fixing something they were given direct instructions to correct. I decided at that point to deal with the added traffic and mileage switching back to Subaru of Gwinnett. The only issue I have experienced with them is when I brought my Outback in for a scheduled service and wanted them to check out a surging/shifting issue while there. I had to leave my car with them to do so. What should have taken another day at most ended up taking another 4 days with no updates forthcoming during that time, even with calls made and voice messages left to inquire on its status. They did provide me with a loaner vehicle, thank goodness, so it did not impact me with any severity. Long story short, they admitted to dropping the ball and William Garcia personally made it all right with me. He listened to my concerns, never once side-stepped the issues or acted like he was in a hurry, accepted dealership responsibility and took ownership of my problem and addressed it to my satisfaction. Best experience I have ever had with a large dealership service manager of any automotive brand. I realize that things do not always go right when multiple people are involved at a service center but what makes the difference is how that establishment handles it when things do go wrong. Subaru of Gwinnett handled it extremely well and I will continue using them for all my needed services. More

Subaru of Gwinnett has been servicing my 2015 Forrester since I purchased it. Always reliable and professional as well as reasonable with the charges. since I purchased it. Always reliable and professional as well as reasonable with the charges. More

Richard was great and kept me updated every step of the way with the service on my vehicle. way with the service on my vehicle. More

Everyone was polite and service was done well. Issue was the long wait time. We made an appointment at 11:30 but the car was not complete until 3:30. Issue was the long wait time. We made an appointment at 11:30 but the car was not complete until 3:30. More

Professional and personable from start to finish as always. The service team promised delivery within 2 hours and kept the promise. Waiting room is spacious and has coffee and refreshments and dog frie always. The service team promised delivery within 2 hours and kept the promise. Waiting room is spacious and has coffee and refreshments and dog friendly. What I also like is that the team always sends out email reminders at regular intervals, so you won't forget your maintenance schedule. More