Subaru of Gwinnett - Service Center

Awesome thank you for seeing us on short notice. Jeff was great. We will be back. Jeff was great. We will be back. More

Great as ensuring the customers questions are answered and also ensuring that the service experience is a pleasant and positive experience. and also ensuring that the service experience is a pleasant and positive experience. More

Matthew Buckles and team were awesome once again. Matthew went out of his way to ensure all my questions were answered. He even offered to meet me south of Atlanta to cut my travel time in half. A Matthew went out of his way to ensure all my questions were answered. He even offered to meet me south of Atlanta to cut my travel time in half. All arrangements completed via text and phone. Thanks again! More

Everyone is always so friendly and helpful here. The lounge is super comfortable, when I do have to wait & they've always been accommodating with a loaner vehicle when I cant. The lounge is super comfortable, when I do have to wait & they've always been accommodating with a loaner vehicle when I cant. More

After being told by two different people on two different days that their system was down and that they couldn’t schedule Saturday appointments, they both told me to bring my vehicle in first thing Saturday days that their system was down and that they couldn’t schedule Saturday appointments, they both told me to bring my vehicle in first thing Saturday morning and they would get to my vehicle. This was for routine maintenance. On Saturday morning, I showed up before they opened. I was told that my vehicle would be ready by 11:30. They said they would call me when it was ready. I left. 11:30 rolled around with no word. 12:30, nothing, 1:30, still nothing. Knowing they closed at 3 and that they were 30 minutes from me, I called at 1:40. I was told they “hadn’t gotten around to it” and that they’d have to do it Monday. Were they ever going to call and tell me that if I hadn’t called? When? At closing? Why did they leave me hanging for 3 hours after the time they told me it would be ready? This felt like a rather large disrespect for my time. I did not make any plans that day, thinking I would need to pick up my car mid-day. Not to mention getting there on a weekday during their operating hours was going to be difficult with my work schedule and my ride’s. Come Monday, they called to tell me it was ready. Fortunately, I managed to get away from work to go pick it up. After checking in, I was asked to wait in the lobby and that they’d go get my vehicle. I waited half an hour in the lobby before anyone came to get me. I was then (as expected) charged for my service only I was told they still needed to get the vehicle. Another 5 minutes later, I finally had my car. All in all, I can’t say that I’m thrilled with the service. That being said, they did do everything correctly and my car is in good working order - no major issues. More

Jessica is awesome and works super hard to make sure we are taken care of! Great customer service! are taken care of! Great customer service! More

Kyle is the best service advisor. He is very knowledgeable and provides great communication about the car status. He is very knowledgeable and provides great communication about the car status. More

Been taking my crosstreck here for maintenance for a while now and it’s always a pleasure. So far great customer service and no issues. Highly recommend their service department. while now and it’s always a pleasure. So far great customer service and no issues. Highly recommend their service department. More

very timely analysis of the problem and easy to get a loaner car while it was fixed loaner car while it was fixed More

Typically I always have a good experience when coming in for service. They seem to work quickly and efficiently. This was the first time a loaner was not available and I would have brought my work compute for service. They seem to work quickly and efficiently. This was the first time a loaner was not available and I would have brought my work computer if I knew, but that was my fault for assuming. Ended up being about 2 hours. Price seemed a bit pricey for a cabin air filter...I'll be doing that from now on since its a pretty easy change, just figured since I was there I'd get it changed. More