Subaru of Gwinnett - Service Center

Excellent and professional service from Sean as usual. ..but 60k mile service price of 1399 from dealership for a Subaru a little too much, I don't pay that much for my Mercedes... ..but 60k mile service price of 1399 from dealership for a Subaru a little too much, I don't pay that much for my Mercedes... More

Excellent service and way of dealing with customers. One suggestion: more outlets in the waiting room, One suggestion: more outlets in the waiting room, More

Not sure what has happened to the service department. Our last visit was terrible. Seemed under staffed and who ever worked on my wife’s vehicle forgot to connect a sensor so I had to bring the car back Our last visit was terrible. Seemed under staffed and who ever worked on my wife’s vehicle forgot to connect a sensor so I had to bring the car back and waste my Saturday morning. More

Jeff in Service was excellent, the work was completed and recall completed along with other service work recommended and under warranty. My rating of 4 is because when we got our car back it was infested wi recall completed along with other service work recommended and under warranty. My rating of 4 is because when we got our car back it was infested with ants so the car must have been parked on an ant mound. I grabbed the service supervisor Jill?and she found some spray and wiped the rocker panel. All looked OK until we got hometo find a swarm in the back seats. It took us 4 days to rid the car of ants. Check your parking areas. More

Jessica was very helpful and eager to please during my service visit. Although they were out of loaner vehicles she was able to eventually get me in one service visit. Although they were out of loaner vehicles she was able to eventually get me in one More

i never got a call confirming they had my car, i never got a notification of when they closed, and i had to keep calling for information got a notification of when they closed, and i had to keep calling for information More

Work seems to have been done well, but we could not get communication with our rep. I called numerous times and left messages which were not returned. Finally, after speaking with the service manager, I communication with our rep. I called numerous times and left messages which were not returned. Finally, after speaking with the service manager, I was given a time table and had a much better experience. I believe the people who worked on the car did a good job and we appreciated having a loaner during that time. Thanks to all who worked with us. More

I brought my 2018 Subaru Legacy in for about the 5th time due to a dead battery. I bought the car in September 2021 from Adam in sales. He was great! Because of continued battery problems, I replaced the b due to a dead battery. I bought the car in September 2021 from Adam in sales. He was great! Because of continued battery problems, I replaced the battery in November 2021. The car only had 19,000 miles on it. A week ago, I left a detailed voice mail for the so-called female service manager over my continued problems. Crickets, she did not even have the curtesy to return my call. Would never recommend this dealership for service. More

Great service clean waiting area didn’t have to wait long for my oil change for my oil change More

They did a great job. They're very knowledgeable about the problems that my car were experiencing. They're very knowledgeable about the problems that my car were experiencing. More