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3,122 Reviews of Subaru of Gwinnett - Service Center
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September 23, 2022
Efficient check in and communication in the service greeting area. Work completed in a timely manner as promised. greeting area. Work completed in a timely manner as promised. More
by JAMESPHILIPCOOK
Verified CustomerEmployees Worked With
September 22, 2022
Went for oil change and rotation. Subaru Gwinnett was very fast and effective. Went in saturday morning around lunchtime with no appointment and was out in under 2 hours. the whole st Subaru Gwinnett was very fast and effective. Went in saturday morning around lunchtime with no appointment and was out in under 2 hours. the whole staff was great as well as a snack bar and quiet area to do a little work while I waited. Appreciate having the services broken out on line items when paying to understand the bill in full as well. Will be back for service and any future subaru needs More
by WILLSHEPHERD1223
Employees Worked With
Brian
September 21, 2022
I have coming to this dealership for service since 2006. I've taken my 1998 & 2012 Outbacks here for service. And as always, I am treated like family. I bought my current 2022 Outback from Subaru of Gwinnet I've taken my 1998 & 2012 Outbacks here for service. And as always, I am treated like family. I bought my current 2022 Outback from Subaru of Gwinnett and just had my first service performed on it. I can't say enough good things about this place. I would dream of taking my car anywhere else. More
by WILLIE C
September 20, 2022
My experience with Ms. Brown & Ms. Kessler is excellent. Mr Herb Hoffman is a xxxxx. I have filed a complaint with Subaru Corporate Office of his prejudicial treatment tow Brown & Ms. Kessler is excellent. Mr Herb Hoffman is a xxxxx. I have filed a complaint with Subaru Corporate Office of his prejudicial treatment towards me. Hoffman claims that I returned loaner cars smelling of smoke. I DON'T SMOKE! I requested a loaner prior to my appointment. Upon arrival, Herb Hoffman humiliated me in front of the entire service area by announcing that I was banned from getting a loaner car. I have had 3 loaners from Subaru and was never advised by text, call or email about smoke in cars. After Ms. Brown & Kessler got involved he insisted that I signed a $1000 agreement for a smoke in car just to give me the loaner. The cleaning fee sticker in all loaner cars is $300! Hoffman has different treatment for different people which is not what Subaru preaches! More
by ANNETTESWARAY
Employees Worked With
Other Employees :
Susan Brown is absolutely professional and good for Subaru., Herb Hoffman
September 18, 2022
I'm very satisfied with the service center. Because even though they couldn't recreate the issue they asked more questions. And fixed the issue instead of just saying they didn't hear the noise Because even though they couldn't recreate the issue they asked more questions. And fixed the issue instead of just saying they didn't hear the noise. More
by KDENSONKNIGHT
Employees Worked With
Herb Hoffman
September 18, 2022
As usual the service advisor Jeff is excellent and kept informed the whole time I was waiting. This is standard you come to expect from Subaru informed the whole time I was waiting. This is standard you come to expect from Subaru More
by NJMCTAVISH
Employees Worked With
September 15, 2022
I've taken my car here a number of times, the service is always great and are super friendly. Jessica has been absolutely great!! She stayed late so I could pick up my car, notified me about updates, and re always great and are super friendly. Jessica has been absolutely great!! She stayed late so I could pick up my car, notified me about updates, and really helps take care of the people she works with More
by MICHAEL.COLLIER1991
Employees Worked With
Jessica Echague
