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Subaru of Gwinnett - Service Center

Duluth, GA

4.5
3,122 Reviews

3,122 Reviews of Subaru of Gwinnett - Service Center

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November 19, 2022

Everything good except took > 2h. Too long, really just needed oil change and rotate - takes 30 min More

by RASLERX4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2022 -

Subaru of Gwinnett responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

November 19, 2022

I came in at 9. 45 to check my tires air pressure, I waited for over two hours Some other time only takes 20 or less than 30 minutes I didn’t get out there 12.15 More

by BETTYHIGHLANDS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not ask the person’s name
Nov 21, 2022 -

Subaru of Gwinnett responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact Taylor Spicuzza at (678) 584-7200 or tspicuzza@subaruofgwinnett.com so we can work towards a resolution. We look forward to hearing from you. Take care!

November 17, 2022

The service man was very kind and explained everything carefully. I was able to fully understand the condition of my car. More

by ATSUHIRO0221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Kessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Herb Hoffman, Jill Thurston, Taylor Spicuzza, Kyle Formella, William Garcia
Nov 19, 2022 -

Subaru of Gwinnett responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Subaru of Gwinnett!

November 16, 2022

Kirby in the service department was an absolute joy to work with. She was totally on top of her game & she worked extra hard to try & find the solution to my prob. She is an asset to this business! More

by JULIE39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirby
Nov 19, 2022 -

Subaru of Gwinnett responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 16, 2022

I had the best service from Shaun Feltner. He was very professional and informative on what needed to be done. Thank you More

by NEILAVELEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Feltner
Nov 19, 2022 -

Subaru of Gwinnett responded

Hi Neilavelez, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

November 16, 2022

Jody, the salesman was terrific. Kathy was also great and very responsive. Great online buying experience. More

by KLT1TAM2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Kessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Herb Hoffman, Jill Thurston, Taylor Spicuzza, Kyle Formella, William Garcia
Nov 19, 2022 -

Subaru of Gwinnett responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Subaru of Gwinnett!

November 13, 2022

Prompt, courteous service which is very important when you live miles away from the dealership. More

by PLEDGERRW
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 11, 2022

Customer service was great! Jeff was awesome and communicated everything clearly. Loaner car was fantastic More

by WHIT.VB04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2022 -

Subaru of Gwinnett responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

November 10, 2022

We’ve never had better service from a dealership! The salesman, Matthew, was the bomb. He returned emails and calls very promptly every time. The actual purchase was painless. No going back and fort More

by KEDMOND
Recommend Dealer
Yes
Employees Worked With
Matthew Buckles
Nov 15, 2022 -

Subaru of Gwinnett responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

November 10, 2022

Great and polite professional service. Great experience for me. Destiny helped with my bag of groceries unloading and loading my Subaru. More

by TWETZEL0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Destiny Jones
Nov 17, 2022 -

Subaru of Gwinnett responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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