Subaru of Gwinnett

My purchase experience was very smooth and relaxed. I did a lot of investigation on the internet and read reviews about vehicles in Consumer Reports for several years. Subaru seemed to have their act t I did a lot of investigation on the internet and read reviews about vehicles in Consumer Reports for several years. Subaru seemed to have their act together better than other auto makers. I examined many makes and models and decided Subaru was the way to go. I created a list of all the items and features I needed and searched dealer inventory for the vehicle. Subaru of Gwinnett had two cars that fit my needs so I called the dealership and Jim Heet answered the phone. I gave him the stock numbers and he verified the two vehicles were still in stock. When I arrived at the dealership, Jim had a vehicle ready to go. The first thing Jim did was to demonstrate how the adaptive cruise control worked -- amazing! Jim was more of a teacher than a salesman; he answered questions I didn't even know to ask. So I felt very confident I had made the correct decision and I purchased the vehicle that afternoon. Jim laid out all the figures item by item and I thought the price was quite fair. The entire sales process took about three hours. More

Dependable and Hospitable I am so grateful to have a place like Subaru of Gwinnett to bring my old Subaru for repairs. I am always treated like a queen, the repairs are done ri I am so grateful to have a place like Subaru of Gwinnett to bring my old Subaru for repairs. I am always treated like a queen, the repairs are done right and on time, and they even wash my car and make it look brand new. All the people who work there know how to smile and treat people with respect and kindness. I appreciate both Sean and Alyssa for their expert knowledge, their efficiency, and especially their hospitality. Thank you! I always drive out feeling so much better than when I drove in, anxious about what was wrong with my car. My Subaru is the most dependable car made and the people there are excellent at keeping it that way. Thank you! More

Service Beyond Compare All the employees were very helpful and professional from the time I drove up to the time that my car was returned. The Service Advisor explained in All the employees were very helpful and professional from the time I drove up to the time that my car was returned. The Service Advisor explained in detail all services performed. The complimentary car wash is an added bonus. Waiting room is clean and comfortable. More

Every was great Great Elizabeth was very helpful Returning my calls Email me information when we called working with us with questions we had about Subaru Crosstre Great Elizabeth was very helpful Returning my calls Email me information when we called working with us with questions we had about Subaru Crosstrek price and what we could pay. More

First visit to dealership for service. It was great to be able to book the service date on line and specify what I needed done. When I arrived at the dealership , I met with the service re It was great to be able to book the service date on line and specify what I needed done. When I arrived at the dealership , I met with the service representative promptly, signed the paperwork for the service to be done , and was given a ride to my office just around the corner. Car was ready in a couple hours and pick was fast and efficient. More

First time new car in U.S.A. I purchased a car for first time in U.S.A. . Salesman was gentle to me while I could not speak English well, and he had me advance a good car. Tha I purchased a car for first time in U.S.A. . Salesman was gentle to me while I could not speak English well, and he had me advance a good car. That was really pleasant experience to me. More

First new car This was the first time I have ever been able to get a new car, and everyone worked hard to make sure I was able to get the car I wanted at a price wi This was the first time I have ever been able to get a new car, and everyone worked hard to make sure I was able to get the car I wanted at a price within my budget. More

Service excellent Great car... Great service... Great dealership... Great people. The quality of the car is matched by the quality of the service and people at the deal Great car... Great service... Great dealership... Great people. The quality of the car is matched by the quality of the service and people at the dealership. Always a pleasure to deal with. Punctual and professional with many amenities to make the wait pleasant. More

Pleasant Experience Buying a new car was actually a pleasant experience. Elizabeth was responsive to my emails and requests for pricing. It was a convenient and low pre Buying a new car was actually a pleasant experience. Elizabeth was responsive to my emails and requests for pricing. It was a convenient and low pressure experience. Everyone was very nice to work with. More

Pleasant, courteous and efficient! Although I took a long time to make my decision - which Included multiple visits to the dealership, phone calls etc., each visit and interaction was p Although I took a long time to make my decision - which Included multiple visits to the dealership, phone calls etc., each visit and interaction was pleasant. Once I made my decision, the conclusion of the sale was efficient. More