Subaru of Georgetown

Shop Foreman James McCumber AND Service Adviser Adam Crabb made this service visit one of the BEST in my decades of automotive experience. Having previously worked as a TECHNOLOGY SERVICES SPECIALIST a Crabb made this service visit one of the BEST in my decades of automotive experience. Having previously worked as a TECHNOLOGY SERVICES SPECIALIST at Dell Technologies - DELL EMC, a Fortune 50 company, I have real respect and appreciation for the level of service and professionalism provided by Crabb and McCumber, both of whom went WAY above and beyond. Thanks guys. More

Took my vehicle in for 12000 mile maintenance. Our service rep Damian as very nice & kept us informed. Our appointment was on time & we are pleased with our service! Our service rep Damian as very nice & kept us informed. Our appointment was on time & we are pleased with our service! More

James, Terry, and Jeff in the service department saved my day! I had rolled through the express service lane (unsure if I needed an appointment or not for my concern) on a Monday afternoon after I discovere day! I had rolled through the express service lane (unsure if I needed an appointment or not for my concern) on a Monday afternoon after I discovered a piece of metal hanging from the bottom of my car. I wanted to have it looked at to ensure it wasn’t anything major. James, the Foreman, took a look underneath my car and assured me that the hanging piece of metal was not part of my car but instead a piece of scrap metal that got lodged into undercarriage. He removed it and I was well on my way to getting back on the road without issue. Thank goodness! My issue was resolved in less than 10 minutes. I am so grateful for these three helpful and kind men. I left feeling safe in my car again. I always appreciate the fantastic service I receive at Georgetown Subaru time and time again. Thank you again so much James, Terry, and Jeff!! More

Thank you to Alex Flores and Dean Royal for making our car buying experience quick and easy. We knew which models we wanted to see and Alex was extremely knowledgeable about the cars and the functions of car buying experience quick and easy. We knew which models we wanted to see and Alex was extremely knowledgeable about the cars and the functions of all of the features, especially with new technology and safety equipment. We were able to quickly decide what model and which trim fit our needs. Dean made the paperwork and financial part of the purchase easy for us to understand and helped us decide the best way to get the best deal and best coverage for the coming years. We never felt we were being pressured into any decisions. It is obvious that both Alex and Dean wanted us to be comfortable and happy with our decisions. They exceeded our expectations of how car purchasing should be. More

We are starting our search for a new car and my wife wanted to look at the Subaru Forester and the Outback. We stopped by Subaru of Georgetown on Tuesday June 18th around 3:30pm in the afternoon to t wanted to look at the Subaru Forester and the Outback. We stopped by Subaru of Georgetown on Tuesday June 18th around 3:30pm in the afternoon to talk to a salesperson. We went in and were greet by a not so friendly young lady sitting at the front desk. We told her what we were there for and she said she would find a salesman. After waiting 15 minutes my wife ask if she found a salesman which she replied she hadn't and proceeded to tell her she wasn't sure when one would be available. We left very unhappy with the dealership. We live in Georgetown so the dealership would be convenient. If this is any indication of how they treat a potential customer how would they treat you after you purchase a car/SUV. There are other dealerships in and around Austin that I am sure would be more than willing to sell a car/SUV. It is wonderful that Subaru of Georgetown has such a great business that they can turn away potential customers. More

Under new management everything is still great! Adam was friendly and helpful. Appointment was on schedule Adam was friendly and helpful. Appointment was on schedule More

Nice that I could make a reservation for a specific time/date with the new ownership. Not always possible in the past. In for a basic service which was handled promptly. Service manager Juan Carmon time/date with the new ownership. Not always possible in the past. In for a basic service which was handled promptly. Service manager Juan Carmona was great. I'll be back in 6 months. More

The new owner, service manager, parts man Skylar, and my service writer Damian, went out of their way and satisfied me. I purchased my Outback from the previous owner who failed to insure that the problem I service writer Damian, went out of their way and satisfied me. I purchased my Outback from the previous owner who failed to insure that the problem I had was taken care of. If they will take care of the previous owner's new car customers, surely they will take care of their own new car customers. More