Subaru of Georgetown

It had been a few years since I visited a dealership, or bought a car. After deciding to purchase either a Subaru Forester or Outback, I ventured off to the local dealership to finalize my decision and loo bought a car. After deciding to purchase either a Subaru Forester or Outback, I ventured off to the local dealership to finalize my decision and look further into the final purchase. I went in fully prepared to beat off salesmen with a stick and forcefully tell them I'm not ready to buy today. Instead I was politely greeted, allowed to freely walk around their lot checking out the different vehicles with no salesmen pestering me, and when I had questions they were answered accurately and in a non-pushy way. When I wanted to test drive the two models to compare, there was again no pressure and they let me take my time with each. I left feeling more informed and trusting of this dealership and it's staff. I visited another Subaru dealership in the area to test drive a different trim level that Subaru Georgetown was out of at the time. The experience was completely different, very pushy, and not at all pleasant. I returned to Subaru Georgetown for a final test drive and placed my order for a new Forester. The sales associate I worked with is Steve Paul, Steve was knowledgeable and had the perfect balance of "laid back but still engaging" for me. His no-pressure approach certainly won me over, and we both benefited from it in the end. I experienced this level of service with the finance department as well during the final paperwork. No pressure, here are your options, these are the numbers, take your time and ask us questions. The final price was right what I was looking for, and their initial bid at me for the car was within $500 of my target. I've NEVER had a dealership offer me a fair price on the opening bid; very impressed. Even the parts department was friendly and non-pushy. I called in for a quote on a few add on pieces, and got no run-around or attitude at all. For the first time in my life, I can honestly recommend a dealership. Subaru Georgetown impressed me on all levels, and treated me right. I give them a glowing recommendation. I also highly recommend you ask for Steve Paul by name when you go in, he is by far the best salesman I have ever worked with. More

After my third visit, first time he was terrible, second time honestly amazing, and the final time I just walked out. I was treated like I was bothering him and that even though he was going to make a sale time honestly amazing, and the final time I just walked out. I was treated like I was bothering him and that even though he was going to make a sale that day by me he still treated me like I wasn't good enough to be in his presence. What sealed the bad deal was his so called manager, the rudest person I have ever dealt with at a dealership. I will never return to this dealership or any dealership under the owners name especially if these are the kind of people they hire. Save yourself the trouble and go to another Subaru dealer! More

Outstanding Dealership: -negotiated everything over the Outstanding Dealership: -negotiated everything over the phone and it was honored-including the trade-in -great facilities -Generally friendly, -Pr Outstanding Dealership: -negotiated everything over the phone and it was honored-including the trade-in -great facilities -Generally friendly, -Price was great-better than anywhere else and I had called about 4-5 dealers -Quality of work I gave a 4 because I had a pretty simple aftermarket product installed that I had to fix when I got home-not a big deal. However, they did everything I asked and bent over backwards-Normally when a dealer acts like that it is because they are getting all they can out of you (ie screwing you over), not with these guys-fantastic customer service. The only thing I did not like-and it is the standard with every car dealer, is when you think the deal is done, and you go to finalize the paperwork you get all the warranty sales stuff. I would like to see these things be pre-negotiated with the salesman so when you are done, you are done- I would absolutely recommend this dealership to anyone- The Austin area Subaru dealerships want CUSTOMERS FOR LIFE! More

Talk to Graham Rice, tell him what you are looking to do/purchase and he will set you up a fair deal. Took me no time to get a brand new CrossTrek. Everything was very easy thanks to Graham. do/purchase and he will set you up a fair deal. Took me no time to get a brand new CrossTrek. Everything was very easy thanks to Graham. More

I recently purchased my 4th Subaru. I want thank Joeleen Jones of Subaru of Georgetown for providing an enjoyable, hassle-free, professional experience. I began my search for a new vehicle by visiting sev Jones of Subaru of Georgetown for providing an enjoyable, hassle-free, professional experience. I began my search for a new vehicle by visiting several websites in order to acquaint myself with the current makes & models and while on Subaru of Georgetown's site I completed a brief questionnaire.. That same day I actually went to another dealership where I have bought two previous Subaru vehicles, thinking that was where I would get my best deal as a repeat customer. Unfortunately, I found myself in a long and arduous bargaining process that was unlike my prior purchase experiences and left the dealership after more than 2 hours of haggling without closing the deal. When I got home I found that i had received both a return phone call and e-mail from Joeleen asking me how Subaru of Georgetown could be of service. I told her about my less than satisfactory experience, what I wanted and what I was willing to pay. By the next day she had found my vehicle and was having it delivered by flat-bed so that I could test drive it. She had already gotten her store manager to approve my offer and trade-in so that all I had to do was test drive the vehicle and complete the paperwork. What a breath of fresh air! Thank you, Joeleen, for a truly wonderful experience! More

Graham Rice is an outstanding salesman at Georgetown Subaru. I visited the dealership at least 4 times, took 3 test drives in 3 different cars, and called Graham several more times with questions about Subaru. I visited the dealership at least 4 times, took 3 test drives in 3 different cars, and called Graham several more times with questions about the vehicle (Subaru Forester). Graham was always waiting for me when I arrived at the dealership, and either knew the answers to my questions or called the maintenance supervisor and got an answer. He was also very friendly, laughed at my jokes, told a few of his own, and made visiting the dealership a very pleasant and fun experience. In the end, I did not end up buying a Subaru, but this was no fault of Graham or the dealership. I wanted a 6 speed transmission for fuel economy, and the Forester only came with a 4 speed (remedied with the 2014 model). When it's time for a new vehicle for me or my wife, Georgetown Subaru will again be my first choice, and I'll be asking for Graham. More

Our experience in buying a new car from Roger Beasley of Georgetown was great from start to finish. Our salesman, Ron Amper, was very helpful and knowledgeable. We never felt pressured or pushed at any time Georgetown was great from start to finish. Our salesman, Ron Amper, was very helpful and knowledgeable. We never felt pressured or pushed at any time. More

GREAT SALES STAFF, PROFESSIONAL SERVICE. WORK WITH GREAT SALES STAFF, PROFESSIONAL SERVICE. WORK WITH MILITARY MEMBERS AND THERE BUDGET. RON AMPER WAS A PLEASURE TO DO BUSINESS WITH VERY KNOWLEDGEABL GREAT SALES STAFF, PROFESSIONAL SERVICE. WORK WITH MILITARY MEMBERS AND THERE BUDGET. RON AMPER WAS A PLEASURE TO DO BUSINESS WITH VERY KNOWLEDGEABLE VERY NICE NOT A SALES SHARK. THEY ALLOW YOU TO ACTUALLY SHOP AND LOOK AT CARS, NOT ATTACK WITH SALES PITCHES UPON ENTERING THE LOT! I HIGHLY RECOMMEND THIS DEALER AND SALESMAN. More

Factory ordered an Outback 2.5 Limited from Ron. Two painless visits. Prompt emails from both Joleen and Ron. The finance manager knew what to expect as Ron informed her I did not want add ons and the painless visits. Prompt emails from both Joleen and Ron. The finance manager knew what to expect as Ron informed her I did not want add ons and the like. SOA also performed like the stellar company it is by having the vehicle delivered in exactly 4 weeks and...the car did not have the expanding hatch in direct sunlight problem...apparently the recent Subaru service bulletin corrective action was deployed and implemented at the factory before mine rolled off the line. I will pick one small nit with the finance manager as I do not think she was upfront on the extended warranty plan. Wrote up the paperwork as a 100$ deductible when I thought the quote was for 0 $ deductible and then when I called her on it said the 0$ deductible wouldn't be worth the extra hundreds it would cost me. Well really I think the 0$ deductible should have only cost 350$ more (1550 going rate) but apparently she was not keen on selling it--probably thinking the dealer will get a bunch of 100$ repairs between 3 and 7 years...whereas I am crossing my fingers Subie lives up to its rep and, like my 02, will have few problems. All in all 10/10 because I want Ron to get kudos and the car got here quickly and was what I wanted, and while I didn't get a huge price break I feel I wasn't taken advantage of on the car sale. The finance lady though--meh--maybe a 6 or 7. More

Overall, my experience was great, and I would have no problem recommending this dealership to my friends and family. My wife and I were looking to replace one of our cars with a 2012 Outback. I don't liv problem recommending this dealership to my friends and family. My wife and I were looking to replace one of our cars with a 2012 Outback. I don't live near Georgetown, TX, so my initial contact with the dealership came after I requested an eprice for one of the 2012 Outbacks listed on their web site. The sales rep who responded, Steve Paul, first confirmed that the vehicle was still available, and then sent a very attractive quote. After a few email exchanges and a phone call, I knew the exact mileage on the vehicle, had pictures of the vehicle and had an out-the-door quote signed by both Steve and his sales manager. My wife and I made a Saturday morning appointment to complete the purchase of the vehicle and were able to do so without any problems. I read the other reviews of this dealership on this site, after I requested the eprice. While most of the reviews were positive, there was an outlier that listed 10 reasons to avoid this dealership. One of the reasons caused me concern. Specifically, MTNester wrote: "2. They deceived us by tacking a $1600 "loan fee" on top or our loan (I didn't catch until I got the loan papers from the bank)." I asked Steve about this comment, and he said that the dealership did not charge loan fees. In fact, he said it is illegal for dealerships to do so. We financed a portion of our purchase, and I can confirm that there was no "loan fee" charged. It isn't clear what MTNester might have meant. We've had our Outback for less than a week, so this review is meant to cover only our purchase experience. In a few weeks or months, I'll update this review with further comments. More