Subaru of Georgetown

My experience was not good and I will not go back! On 4-27-21 I went in to look at at a used 2014 For Flex with 135K miles and I realize I am not expecting the perfect car. The salesperson allowed me to 4-27-21 I went in to look at at a used 2014 For Flex with 135K miles and I realize I am not expecting the perfect car. The salesperson allowed me to test drive by myself, which was a great, no need for awkward chat with a stranger in close proximity. I spent 15 minutes of the test drive trying to turn the radio on, but was unsuccessful. Came back and told the salesperson this and she said that she would try and she could not turn on the radio. She had a technician try and he could not turn it on. I was thinking this was all user error and I would buy the car and figure it out later. Because she told me that the car had under gone a thorough inspection and things that needed to be fixed were, she even showed me the $700 the dealership had spent on the car to get it ready to sell. So after 3 long hours of waiting for a finance person, I bought the car. Under the stipulation that the sales rep would contact me the next day about the radio. The car was previously owned by one of managers mothers. So for these reasons I felt comfortable buying a car when the bluetooth and radio did not work. The next day after not hearing from the sales rep, I contacted her and she said the manager knew the radio did not work and said that because it was not a safety issue they did not repair it. I told them I did not want to own a car in which the radio did not work and I wanted to return the car. They agreed to allow me to return the car later that day after I was done with work. Since I really liked the car, I texted the sales rep later and asked if they would give me a discount off the sales price so that I could fix the radio myself and they agreed. I went in later that day and signed new paperwork with the discounted price due to the radio repair needed. As I backed out to leave, the car stalled, it took several try's to start again and when it did it died again. I walked back into the dealer and said this car has more issues than the radio and I wanted to return it. They agreed and said they would rip up the paperwork and I turned back in the keys. As they came out and tried to start the car they also had issues and the car eventually started, died again and one more attempt they managed to start the car long enough to make it to the shop area, I assume. So long story short, have a used vehicle inspected before you buy from a third party mechanic. Don't trust a car dealership, whose only goals are to sell a car and make a profit. More

We had a great experience and Stephan was the perfect salesperson for us - friendly, knowledgeable, professional, and low-pressure. We had been dreading new-car shopping but have nothing but good things salesperson for us - friendly, knowledgeable, professional, and low-pressure. We had been dreading new-car shopping but have nothing but good things to say about our experience. We love the new car too! More

Kris Tippens was an exceptional representative. We visited 2 different times before making our decision to purchase a 2021 Forester. Due to personal health conditions he went out of his way to accommo visited 2 different times before making our decision to purchase a 2021 Forester. Due to personal health conditions he went out of his way to accommodate us. We finalized the deal over the phone and he delivered the car to us. Kris saw some dents after make ready and he had them removed before delivery. He explained all the options and answered all our questions and never seemed to be in a hurry. Overall we rate the experience with Kris 5 star and recommend him him to everyone. Oh yes, we love the car. More

Roy Reyes assisted me in getting my new Crosstrek. The process was simple and painless!! I was a little nervous before getting there, but Roy put me at ease with his friendly attitude and he even helped m process was simple and painless!! I was a little nervous before getting there, but Roy put me at ease with his friendly attitude and he even helped me obtain a better interest rate. 10/10 would buy a Subaru here again More

Nathan Acker was my salesman. He took care of me! He was very knowledgeable, he listened to what I wanted, and he wasn’t pushy at all. I would definitely do business with him again. Ty, the finance guy, very knowledgeable, he listened to what I wanted, and he wasn’t pushy at all. I would definitely do business with him again. Ty, the finance guy, was cool... the tabletop tablet is neat... and all of your documents on a Subaru branded USB port? Talk about convenient ! More

Our salesman, Stephan, was attentive and informative. He showed us a few vehicles that met our needs as prospective parents and explained the benefits of each option. He continued to provide excellent servi showed us a few vehicles that met our needs as prospective parents and explained the benefits of each option. He continued to provide excellent service throughout the buying process and in two days everything was finalized. We drove away with a beautiful car that we were very happy with. More

Wonderful experience, all questions were answered even if they seemed silly. Kris Tippens helped us to feel secure in buying a used car! 10/10 they seemed silly. Kris Tippens helped us to feel secure in buying a used car! 10/10 More

On March 19th, my wife and I purchased our second Forester from Subaru of Georgetown. If you are looking for a new vehicle, shop here! Forester from Subaru of Georgetown. If you are looking for a new vehicle, shop here! More

The most enjoyable car buying experience I've ever had has been at Subaru of Georgetown! Everyone I spoke to was pleasant and helpful, especially the salesman helping me, Kris Tippins. He was the best!!! has been at Subaru of Georgetown! Everyone I spoke to was pleasant and helpful, especially the salesman helping me, Kris Tippins. He was the best!!! 10/10 would recommend him to be your salesguide! More

This car buying experience was the best I have ever had. No hassle no hard sale, great communication. I highly recommend Spencer and Georgetown Subaru. No hassle no hard sale, great communication. I highly recommend Spencer and Georgetown Subaru. More