Subaru of Fort Myers - Service Center

We made a service appointment for an oil change with Subaru of Fort Myers for a certain time period. When we got there, we were told a 2-hour wait and that it's first-come, first-served. Why not tell Subaru of Fort Myers for a certain time period. When we got there, we were told a 2-hour wait and that it's first-come, first-served. Why not tell us that when we made the appointment. I let them know that I was unhappy about that since we had an appointment. The service was completed within the hour after my complaint. We got home and in the next couple of days oil has been leaking onto our garage floor. I don't think we will be back, Subaru of Fort Myers. More

People tell me not to have my service done at the dealership because it will cost you more. I wouldn’t go anywhere but Subaru of Fort Myers. They are kind, consistent, professional and I know I’m g dealership because it will cost you more. I wouldn’t go anywhere but Subaru of Fort Myers. They are kind, consistent, professional and I know I’m getting work done by people who really know Subarus. In addition, I think their customer service is excellent. Let me tell you about my experience today with Jason. I went in to drop off my car to have a tire repaired or replaced. I wasn’t sure which but I got a flat tire the night before. I went online and booked my appointment easily. I got there and Jason said he thought it would need to be repaired but said he’d have someone look at it and if it needed to be replaced he’d let me know the price before they did the work (which is their standard practice). Here’s the part I wasn’t thrilled with…40 minutes later I hadn’t heard anything so I asked Jason and he immediately to check on it. He said my car was next up and he would let me know as soon as he had more information. He could see that I was not pleased…usually I’m in and out within 60-90 minutes, but I had brought my laptop and I was getting plenty of work done. But I had a work call coming up (that I thought id be able to take from home but that wasn’t looking likely). Jason can over a little later to tell me that in fact I did need a new tire. He told me the price and then immediately said that he would only charge me 1/2 of that for the inconvenience they caused. I appreciated the gesture but on top of that he offered me a space where I could take my call from a cubicle in a small. office so that I didn’t have to do it from the service waiting area. To me, that’s stellar customer service. Apparently two technicians went home sick but Jason did not lead with that as any kind of excuse. This is why I will continue to have my cars serviced where I buy them…Subaru of Fort Myers. More

I walked out of store w/a 2024 Crosstrek (leased) considering that was not in my plan yesterday..Ed Bridges made it happened & I’m happy that he did. considering that was not in my plan yesterday..Ed Bridges made it happened & I’m happy that he did. More

We went to Fort Myers Subaru for service and while there began talking to Kim Green and checking out the new Outback models. We test drove the new Forrester. and Outback models and decided we liked the Out began talking to Kim Green and checking out the new Outback models. We test drove the new Forrester. and Outback models and decided we liked the Outback the best. Although we had not planned on buying a new vehicle, we put a deal together that was very appealing so we purchased a new Subaru. More

Jose Castillo the sales consultant, Jason, in service and the finance manager all provided excellent customer service. The very same day I had my 20 year old Subaru Forester serviced, I was given a Subaru O the finance manager all provided excellent customer service. The very same day I had my 20 year old Subaru Forester serviced, I was given a Subaru Outback Wilderness as a loaner. I not only decided to have my vehicle fully serviced, but i also decided to purchase a brand new 2024 Outback Wilderness. Jose spent a great deal of time with me patiently providing comparative information on available vehicles, answering my questions and explaining features that were new to me. The Finance manager thoroughly explained available packages and financing options. By the time I left the next dsy with my brand new 2024 Subaru Outback Wilderness, I was overwhelmed by the excellence of service provided, and by how deserving they were of my business they had earned. I highly recommend Subaru of Fort Myers and am so grateful I found them. More