Back

Subaru El Paso

El Paso, TX

4.8
405 Reviews

1414 Airway Blvd

El Paso, TX

79925

Directions

By Type

Showing 405 reviews

April 02, 2025

Excellent, No Pressure negotiations. Very pleasant atmosphere. Excellent attention to detail. Excellent product. Friendly people.Speedy sale process.Hector excellent sales person. More

by mfjazz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hector
March 31, 2025

Great sales associate. Very helpful and got good deal on new vehicle. Great financing. Very reasonable value on trade. This our 8th family Subaru More

by Elizabeth
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Bailey, Paul Lucero
Apr 01, 2025 -

Subaru El Paso responded

Hello Elizabeth, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

March 29, 2025

This purchase was an exceptional one. Angel was every helpful and saw to all of our needs, even though it was after hours. More

by simmonsmark47
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angel , group1auto group1auto
Mar 30, 2025 -

Subaru El Paso responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 28, 2025

I’m a little upset with the staff they had in the morning shift. Nobody greets you the moment you walk in. I walked in not knowing where the service area was until I had to asked somebody. Something else t More

by Jensigal.108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Apr 01, 2025 -

Subaru El Paso responded

Thank you for your feedback. While I’m pleased to hear you received good service, I apologize for the long wait you experienced to speak with our advisor. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. We’re committed to improving your experience on your next visit. Lisa Peña Service Director Subaru El Paso 915.401.3241 lisapena@Group1Auto.com

March 28, 2025

Four calls to get an answer. Phone procedures need help. In store was fine with Angel, Austin, Louis, and Rick. More

by Okay Doaky
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Angel & Austin
Mar 29, 2025 -

Subaru El Paso responded

Hello, we truly value your business and thank you for bringing this to my attention. Please reach out using the information provided below—I’d like the opportunity to learn more about your experience and work toward a resolution. I look forward to speaking with you. General Manager cchiv@group1auto.com

March 27, 2025

We had outstanding service with very nice professional folks that went out of their way to help. The trade in was easier and better than we thought, although Subaru is always my favorite vehicle because o More

by Dvlucas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
J.D. , Jeffrey , group1auto group1auto
Mar 28, 2025 -

Subaru El Paso responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 25, 2025

All of the staff was very knowledgeable and extremely helpful. They kept me informed and thoroughly “in the loop!” The multipoint inspection is something all car dealerships should implement. More

by Papalgb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier, group1auto group1auto
Mar 28, 2025 -

Subaru El Paso responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 23, 2025

Jesus was really helpful. He showed me the cars y was interested and made me feel comfortable when I had questions about them. I recommend him. More

by Maria Dominguez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus , Jesse Vasquez
Mar 24, 2025 -

Subaru El Paso responded

Hello Maria, we're happy you found our staff to be so supportive during your experience here at Subaru El Paso. We are always more than happy to assist you if anything else comes up. Take care!

March 18, 2025

Everything was handled professionally. All items that needed attention were addressed. Tabbitha was also very professional and made sure I was taken care of. More

by Fadayglenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tabbitha
Mar 22, 2025 -

Subaru El Paso responded

Hello, we're happy you found Tabbitha to be so supportive during your experience here at Subaru El Paso. We do hope we can be of assistance in the future. Take care!

March 18, 2025

Excellent service nice waiting area everyone friendly and courteous, very clean restrooms , loved the free fruit, coffee, and sweets!! More

by taguilar930
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
group1auto group1auto
Mar 22, 2025 -

Subaru El Paso responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

1
...