Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Subaru of Clear Lake
Houston, TX
1,606 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,606 Reviews of Subaru of Clear Lake
November 12, 2017
Outstanding New Car Buying Experience One of the best, if not the best buying experience in over 50 years of buying cars.....and over 100 cars. purchased. Bradley the sales rep and Tim One of the best, if not the best buying experience in over 50 years of buying cars.....and over 100 cars. purchased. Bradley the sales rep and Tim the Finance Manager were professional, helpful and welcoming. The dealership found a couple of very minor appearance issues when detailing the car, and took care of them immediately. I paid a fair price for my 2018 Subaru Outback and received a fair allowance for my trade. Great experience . I highly recommend Subaru of Clear Lake. More
by Gramps
Employees Worked With
Tim, Finance Manager, Bradley Stereff
November 07, 2017
Exemplary Customer Service and Excellent Dealership Mr. Bradley Stereff, our salesperson, saw us walk around the dealership and gave us plenty of time to look around before approaching us and asking us Mr. Bradley Stereff, our salesperson, saw us walk around the dealership and gave us plenty of time to look around before approaching us and asking us if we had an questions. Bradley was very knowledgeable of all the features of the different models, and very clear answering all of our questions. He offered to get the keys to the model we expressed interest in and allowed both my daughter and I to take the car for a test drive. Once inside the dealership office, Bradley was very attentive to our needs and understanding of what we wanted to negotiate. It was a pleasure to interact with Bradley, as he was very transparent and honest during the entire process. We can especially appreciate his great sense of professionalism, work ethic and effort to earn our trust. There were no-surprises, or hard-sell offers during the process of closing the deal. Aside from Bradley, we worked with Ms. Courtney Morelle, who was also very friendly and helpful. We are so happy we decided to visit Subaru of Clear Lake for our purchase, and would recommend this excellent dealership without hesitation. Thank you Mr.Bradley Stereff for making this our BEST car-buying experience yet. More
by EusRod
Employees Worked With
Courtney Simon-Morelle, Bradley Stereff
November 04, 2017
Very professional and upfront Andy made buying a new Subaru a pleasant and straightforward experience. No games, no nonsense, just matter of fact. Very friendly and helpful. He Andy made buying a new Subaru a pleasant and straightforward experience. No games, no nonsense, just matter of fact. Very friendly and helpful. He made sure we knew about the features available on the vehicle and answered all of our questions. More
by John Salzman
Employees Worked With
Andy Hollister
November 02, 2017
Great experience I felt like I was valued as a customer and my needs/wants we're listend to. They were able to meet a competitors price and I got all the bells and wh I felt like I was valued as a customer and my needs/wants we're listend to. They were able to meet a competitors price and I got all the bells and whistles I was wanting. More
by Minniej9
Employees Worked With
Robbie Dominguez, Frank Goodman
November 01, 2017
Bought 2 Crosstreks in one day One new model for me and one used model for my mother in law. Happy with the deal Rick helped make happen. Look forward to excellent service to main One new model for me and one used model for my mother in law. Happy with the deal Rick helped make happen. Look forward to excellent service to maintain our cars at Clear Lake More
by Crossowner
Employees Worked With
Craig Mesenbrink, Richard Erwin
November 01, 2017
Went to carmax Went to Carmax first just like most of my neighbors that were flooded out of their cars no one there seem to know about half of the inventory that th Went to Carmax first just like most of my neighbors that were flooded out of their cars no one there seem to know about half of the inventory that they had we seem kind of disheartening and I told my husband I had always been interested in Subaru as my close friend had one for many years and now has another one he knew nothing about Subaru and we decided why not go to an actual Subaru dealership to find out from the get-go the person that spoke with this answered every question and we didn't have very many since he did such a great job of explaining the cars and the company from the get-go. All-around wonderful All-around wonderful experience. More
by Jessica sanchez
Employees Worked With
Michelle Cortez, Earl Balitaan
October 29, 2017
Great Customer Service at All Levels Michael and Kelly took great care of us the entire time. They were informative and definiitely tried to meet all of our needs. There was no pressur Michael and Kelly took great care of us the entire time. They were informative and definiitely tried to meet all of our needs. There was no pressure at all -- it was just like dealing with good friends.. The gentleman in the "finance" part was also very helpful and very congenial. We would definitely recommend your dealership and tell people to ask for Michael and Kelly. For the list below I can not find the card for the great guy in finance. He was in the third office on the right from the showroom.He was outstanding. Please check his name in the list below for us. More
by New Owner
Employees Worked With
Kelley Redmond, Michael Redmond
October 25, 2017
Love this dealership Exceptional experience! Subaru of Clear Lake, along with Vince and the service team are very knowledgeable and attend to every detail of the service e Exceptional experience! Subaru of Clear Lake, along with Vince and the service team are very knowledgeable and attend to every detail of the service experience from the moment you drive in the service bay to exiting with a newly washed car. I have owned 9 Subarus, and this dealership is far and away above all the other dealerships I've encountered. More
by Subaruguru
Employees Worked With
Vince Carnovale, Jacob Moniz, Jacob Lopez
October 20, 2017
Great car and excellent buying experience IN EARLY 2017, i MADE THE MISTAKE OF TRADING IN MY 2015 SUBARU OUTBACK FOR A CADILLAC XTS. THE CADILLAC WAS A HUGE DISAPPOINTMENT, SO I GOT SMART AND IN EARLY 2017, i MADE THE MISTAKE OF TRADING IN MY 2015 SUBARU OUTBACK FOR A CADILLAC XTS. THE CADILLAC WAS A HUGE DISAPPOINTMENT, SO I GOT SMART AND WENT BACK FOR A 2018 OUTBACK . LOVE THE CAR AND I HAVE LEARNED MY LESSON THE HARD WAY. I''M STICKING WITH SUBARU FROM NOW ON. EXCELLENT SALES PERSON (NATASHA) AND NICE PEOPLE EVERYWHERE. GET A SUBARU !!! More
by papabear37
Employees Worked With
NATASHA LAZIC
October 16, 2017
Buying new Subaru Forester in April 2019 Subaru of Clear Lake and Subaru of America have consistently disappointed me since I purchased a vehicle from them on April 10, 2017. I tried for mo Subaru of Clear Lake and Subaru of America have consistently disappointed me since I purchased a vehicle from them on April 10, 2017. I tried for months to collect $290.40 from them for a Equity Shield Service Contract (Dent & Ding) and received no results, My first attempt of rating them on Car Dealer did not work. Car Dealer web site had prevented me from expressing any opinion about this dealership until now. Also I wonder why Subaru chose to ignore my complaint to the Better Business Bureau, made on 9/20/17. Here's a summary of the issues. Casey Newton, GM at the time I bought my vehicle, stated to me in an email on 4/18/17 that he would see to it that the (1) service contract warranty,(2) Lifetime oil package and(3) Equity Shield Maintenance Agreement (Dent & Ding) would all be cancelled as I requested. Within a reasonable amount of time the first two (extended warranty & Lifetime Oil Change) packages were credited to my Chase Subaru account. The date for these first two refunds are on 6/12/17 for $1,900 and on 6/05/17 for $849 Lifetime Oil. The third warranty, the Maintenance Agreement (Dent & Ding) was the exception where I have never received a full refund at all. Forms had been filled out for all three packages on 5/02/17, with help from Andrew Spence. I signed a form for all three on 5/02/17. Sometime around 7/22/17 Mr. Spence sent me a separate form for the Equity Shield (Dent & Ding) and told me the wrong form had been used and that he had discussed the issue with Safe-Guard, in Atlanta. Per Andrew's request I was told to backdate the new form to May 25, 2017. Andrew stated that Safe-Guard said we could back date the form back to then so I wouldn't get a pro-rated refund. I started a dialog with Tony Huynh of Subaru of America on around 7/25/17, expressing concern about not receiving refund for Dent & Ding. In early August Andrew Spence emailed me and said he had check with Equity Shield and stated they had cancelled the Dent & Ding (Equity Shield) agreement. On 8/14/17 I did receive a refund of $308.60, which I did not notice until 8/21/17. The refund to my Chase account of $308.60 was $290.40 short of what it should have been. On 8/25/17 Hurricane Harvey made landfall in Houston. Subaru of Clear Lake was forced to close after Hurricane Harvey hit. On 8/31/17 I sent Andrew Spence an email stating I had only received a partial refund. I realize that Subaru of Clear Lake was closed and only reopened on 9/11/17. On 9/13/17 I called Safe-Guard in Atlanta to ask why my refund was short $290.40. I spoke with a woman named Kim (at Safe Guard) who told me that the refund was pro-rated but that it should be a refund of $513.37. Kim told me that my request was prorated due to fact that it was not timely, she also told me that only Subaru of Clear Lake accounting could tell Chase bank what to credit to my account. After my conversation with Kim at Safe Guard I called Subaru of Clear Lake and asked to speak with Leland Thompson, who was the new GM. (Leland had phoned me on 8/02/17 during the period the dealership was closed and told me he was going to look into my refund issue). I was told Leland, the GM was in a meeting and asked if I wanted to speak with Tim Spokony, Finance Manager. I related all the above issues that I've stated here to Tim and he asked me to give him a few days to sort this issue out. He explained the hurricane had disrupted the dealership. I had also been trying to communicate with Subaru of America but was told they could not help him with this issue. I filed a complaint with the Better Business of Houston on 9/20/17 and Subaru Clear Lake chose not to respond to it. On 10/12/17 Better Business Bureau of Houston notified me they had closed my complaint since 20 days had lapsed without any contact from Subaru of Clear Lake. In my complaint to BBB of Houston I had asked that Subaru of Clear give a refund of the full amount of $599.00. It's unfortunate that Subaru Clear Lake dealership consistently behaved in a careless manner concerning follow-up with the refund, and chose not to ever follow-up with me either. More
by Blue Bossa
Employees Worked With
Casey Newton, Andy Hollister, Andrew Spence, Tim Spokony
